Hales Group Ltd Worcester

Noble House, Oak View Way, Worcester WR2 5FH
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7.0 1 Review
  • Hales Group Ltd Worcester, Worcester
Hales Group Ltd - Worcester provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided by Hales Group Ltd Worcester

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £35.36

These prices are only a guideline, please contact Hales Group Ltd Worcester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Philip Duignan (Regional Manager)

Hales Group Ltd Worcester Reviews (1)

7.0

Hales Group Ltd Worcester has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Group Ltd Worcester has 1 review.

Overall Experience
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Reviewer Connection to Hales Group Ltd Worcester
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Total of 1, showing 1-1
Review from Paul M (Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are sometimes funny but helpful when I need them, and very good at guiding me through the right meditation. However, the staff did not come to me on the morning of 31st August 2025. I was meant to have them at 6 am, but the team leader moved it to 8 am without my permission, so I had to
phone 111 for NHS for help.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Group Ltd Worcester
Thank you for sharing your feedback with us. We're really pleased to hear that you find our staff helpful and supportive. We understand you've had some issues with a recent visit and we'd like to look…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Hales Group Ltd Worcester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.000 for Hales Group Ltd Worcester is calculated as follows: ( (2 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 6 Ratings = 4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Group Ltd Worcester is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Hales Group Ltd Worcester

What Type of Services does Hales Group Ltd Worcester offer?

Hales Group Ltd Worcester offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Group Ltd Worcester to verify any information. View our terms and conditions. Hales Group Ltd Worcester has an Enhanced Service - more info.