Caremark Epsom & Ewell, Reigate and Banstead

Raquel managed the implementation of live-in care for my father. She set up appropriate care facilities. At all times she was extremely supportive and caring. Things didn't really go to plan because my father had multiple infections and had to spend extended periods in hospital during which time he became overall rather weaker. However Raquel visited my father in hospital several times and kept me updated with information that she was able to obtain. I can't speak highly enough for her caring approach and her commitment. Thanks to her and her colleagues.

We have been with caremark several months. Carers are professional and well trained. My mother needs double up care 3 times a day and Caremark provides this, with a few consistent carers who rotate so they get to know mum and her care needs well. They are always on time and we get the times we request, not what we are given. Management are excellent and efficient with prompt replies to emails, and can cover last minute changes at short notice. Would definitely recommend to others.

Experience was excellent. My husband was calm throughout.

I'm deeply grateful for the care and support they provide every day. Thank you

A few years ago Raquel coordinated my Mum's short-term care when she left hospital after a fall. During that time Raquel developed a good relationship with Mum so when her health got worse last year I had no hesitation in engaging Raquel once again to coordinate her care. Raquel ensured Mum's care was excellent and their good relationship continued. We are very grateful for everything Raquel did regarding Mum's care until her move into a residential home. We highly recommend Raquel; she is an extremely experienced professional with a friendly and caring nature who helped us all through a very difficult period.

I have no complaints. The carers provided were excellent. I feel there is no need to expand further. The carers were quick to respond to client needs as and when required. They adopted a low profile in all other respects which was nice.

I couldn't be more pleased. Thank you.

Caremark provided an excellent service to my mother. They were very professional, clearly very well trained and one staff member in particular provided a touching level of oversight and management of the carers assigned. I would highly recommend Caremark to those in need of care.

I used Caremark services for my late father from March 2024 until December 2024. They were extremely responsive as I needed the help at quite short notice and they were able to put in place the care my dad needed very quickly. Initially dad was given the same two carers which meant they quickly learnt his needs and how he liked things done. The carers were absolutely fantastic, so kind and professional and treated my dad with the utmost respect and dignity. Any issues or changes to dad's health were quickly reacted to and there was excellent communication between the team and myself. Later in the year my father needed increased care with 2 carers needed 4 times a day and alongside his two 'original' carers who he had come to know very well, the other team members who came gave the same high standards of care we had come to expect. I have been so impressed with the service and level of care that Caremark gave my father, I would highly recommend.

Thank you Caremark for the support you provide us with, and the joy the carers bring to my Dad four times a day for the last year and continue to do so, you're all amazing.