Purpleline Care Services

Pioneer House, Pioneer Business Park, North Road, Ellesmere Port CH65 1AD
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9.5 6 Reviews
  • Purpleline Care Services, Ellesmere Port
Purpleline Care Services is a privately owned care provider regulated by Care Quality Commission (CQC). It serves the social care and private funded market around England and Wales. Purpleline Care Services believes that every individual deserves the right to live with dignity, respect and they support they need to thrive. Purpleline Care Services specialises in providing tailored personal care services that promote well-being and independence for individuals in the comfort of their own homes.
Purpleline Care Services is composed of a dedicated team of highly skilled, experienced, qualified caregivers committed to deliver compassionate, reliable and professional care that meets the unique needs of each individual, whether its assistance with daily activities, medication management, companionship, and the list is not exhaustive.
Purpleline Care Services is here to ensure that your loved ones receive the highest quality care.

Purpleline Care Services is built on a foundation of trust, integrity and respect. Its dedicated team works closely with clients, their families to create a care plan that's both flexible and person centred, always prioritising the health and happiness of those it serves.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Purpleline Care Services Ltd

Person in charge

  • Hannah Matthew (Registered Manager)

Purpleline Care Services Reviews (6)

9.5

Purpleline Care Services has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Purpleline Care Services has 6 reviews.

Overall Experience

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Date Published

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Review from K D (Granddaughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with Purpleline, the manager and the staff deliver an exceptional level of care for Nan, she has finally
Settled onto a routine and I haven't seen her this happy for a long time.
All going very well

Reply from Hannah Matthew, Registered Manager at Purpleline Care Services

Your feed back matters to us, we are thrilled to learn that you are happy with the service we provide and we will continue to be the best. Thank you for being part of our community.

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Care / Support

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Treated with Dignity

Value for Money

Review from J T (Wife of Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels in disguise.
The situation arose recently when I could not look after my husband single handedly.
It is a huge decision to ask for help, and allow some one else into the home and provide personal care for a loved one.
We needn't have worried.
Our Carer is just WONDERFUL. Her team excellent.
We couldn't be happier, or more grateful.

Reply from Hannah Matthew, Registered Manager at Purpleline Care Services

Thank you so much for a positive feed back and it means a lot to us to hear that you are happy with our services. We are committed to delivering the best care possible and your feedback inspires us to continue striving for excellence. Thank you for being a valued part of our community.

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Value for Money

Review from Gail W (Daughter of Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service from purple line care. Carer is lovely and looks after my mum really well with great care and compassion. Very understanding too of mums needs. Care centered around what mum needs and wants. Also a very reliable service.
I was very very apprehensive about getting carers in
to help and support my mum but really pleased and reassured with the care that is given.
They also keep me really well informed too if there is anything I need to know.
Would definately recommend them as a care provider.

Reply from Hannah Matthew, Registered Manager at Purpleline Care Services

Thank you so much for the kind words and positive feedback about the care we provide. We are thrilled to hear that you are satisfied with the service. We also appreciate you bringing your concerns regarding the costings to our attention. Please rest assured that we take your feed back seriously and will be conducting a thorough review of our cost structure. We look forward to continuing to serve you and your loved one.

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Treated with Dignity

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Review from D W (Granddaughter of Client) published on 5 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5* service! Purpleline Care Services are the providers of Care for my grandmother, I can not fault this company at all, they have been looking after her for a year or more, they are always on the other end of the phone, ready to answer any questions, always on time and ready to help! Very happy with
their services! Highly recommended!!

Reply from Hannah Matthew, Registered Manager at Purpleline Care Services

Thank you very much for a positive feed back. We are thrilled to hear that you are satisfied with our service. We will continue to bring quality care to the door step of your loved one.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The personnel at Purpleline have gone above and beyond to sort out my needs. The three hardest words in my vocabulary were 'i need help' but Purpleline slowly and gently encouraged me to understand that i really did need help and that there is no shame in asking for it. Thank you Purpleline for getting
me back on the road to my life..

Reply from Hannah Matthew, Registered Manager at Purpleline Care Services

Thank you for a positive review and we thrive to be the best. we reassure you the costings have been reviewed. Thank you again for being part of our community.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S F (Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round from Purpleline care services. They responded immediately to a family crisis; they understood what was needed and provided live in care within a matter of forty eight hours.
The carer was carefully chosen to meet our needs so much so that I have already booked further respite
with this company.

Reply from Hannah Matthew, Registered Manager at Purpleline Care Services

Thank you for a positive feed back and we will continue to be the best and provide quality care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Purpleline Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Purpleline Care Services is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Purpleline Care Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Purpleline Care Services

What Type of Services does Purpleline Care Services offer?

Purpleline Care Services offers Home Care.

How many Carers does Purpleline Care Services employ?

Purpleline Care Services employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Purpleline Care Services to verify any information. View our terms and conditions. Purpleline Care Services has an Enhanced Service - more info.