Three Sisters Care Ilford

Unit 7 Redbridge Enterprise Centre, Thompson Close, Ilford IG1 1TY
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9.0 3 Reviews
  • Three Sisters Care Ilford, Ilford
Three Sisters Care is a leading social enterprise founded in 2011 by three sisters. The organisation is dedicated to supporting vulnerable individuals by providing high-quality domiciliary care services that prioritise dignity, choice, and independence within the comfort of clients' homes. Emphasising community engagement, Three Sisters Care offers employment opportunities to local residents, ensuring staff are well-trained to serve their communities effectively. The organisation's core values—kindness, compassion, respect, and honesty—are deeply embedded in its policies and championed by its staff. A founding member, with 30 years of healthcare management experience, established the organisation to address the shortage of carers in the local community, particularly among middle-aged women of Bangladeshi descent facing cultural and language barriers.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21.50 – £32
  • Weekly Live-in Care Fees: from £2000

These prices are only a guideline, please contact Three Sisters Care Ilford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Rahena Begum (Manager)

Three Sisters Care Ilford Reviews (3)

9.0

Three Sisters Care Ilford has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Three Sisters Care Ilford has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 3
  • 3
  • 3
  • 0
Reviewer Connection to Three Sisters Care Ilford
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Ahmed P (Son of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Three Sisters Care. I can't thank them enough for all the support and care for my father, as they do that with kindness and extra care. Always appreciated their efforts. Many thanks.
Reply from Mashkur Khan, Operations Director at Three Sisters Care Ilford

Thank you so much for your kind words and heartfelt feedback. Were truly honoured to support your father and it means a great deal to know that our care and efforts are appreciated. Our team is committed to providing compassionate and personalised support, and your recognition motivates us to continue doing our best every day. Please don't hesitate to reach out if there's ever anything more we can do.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Renu R (Daughter of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy with the service she receives from the girls. The only complaint is that they are always rushing. One of the girls uses up one whole packet of wet wipes in one day! This particular girl is rude at times and is quite rough with Mum.
Reply from Mashkur Khan, Operations Director at Three Sisters Care Ilford

Thank you for taking the time to share your feedback. We're pleased to hear that your mum is generally happy with the service she receives. However, we're very sorry to learn about your concerns regarding rushed visits, the excessive use of wet wipes, and the behaviour of one of our carers.Please be assured that we take all feedback seriously, and we will look into this matter immediately. Appropriate action will be taken to ensure that the care provided is respectful, gentle, and meets the standards we expect from all our staff.If you're happy to discuss this further, please don't hesitate to contact us directly so we can address your concerns more thoroughly.Thank you once again for bringing this to our attention

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K P (Wife of Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff are amazing, very helpful and professional. They always attend on time, look after my husband very well and nothing is too much, they always go the extra mile. We are very grateful to have carers that we can trust and rely upon to look after my husband.
Reply from Mashkur Khan, Operations Director at Three Sisters Care Ilford

Thank you so much for your kind words and thoughtful feedback. We are truly delighted to hear that you're happy with the care your husband is receiving. Our team is dedicated to delivering compassionate, professional, and reliable support, so knowing that this is being reflected in your experience means a great deal to us. We're especially proud to hear that our staff are going the extra mile-it's exactly the standard of care we aim to provide. Your appreciation is deeply valued and will be shared with the whole team. Thank you again for your trust in us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Three Sisters Care Ilford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Three Sisters Care Ilford is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Three Sisters Care Ilford is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Rahena

Rahena Begum

Job Title: Registered Manager & Executive Chair Joined: 2011

Rahena Begum, the Registered Manager and Executive Chair of Three Sisters Care, began her career as a carer in the 1990s. After many years of dedication to the care industry, she co-founded Three Sisters Care with her sisters in 2011, driven by a passion for delivering high-quality, person-centred care to the community.

Frequently Asked Questions about Three Sisters Care Ilford

What Type of Services does Three Sisters Care Ilford offer?

Three Sisters Care Ilford offers Home Care.

How many Carers does Three Sisters Care Ilford employ?

Three Sisters Care Ilford employs 140 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Three Sisters Care Ilford to verify any information. View our terms and conditions. Three Sisters Care Ilford has an Enhanced Service - more info.