Home Care Providers Owned by Three Sisters Care Ltd

Reply from Mashkur Khan, Operations Director at Three Sisters Care Ilford

Thank you so much for your kind words and heartfelt feedback. Were truly honoured to support your father and it means a great deal to know that our care and efforts are appreciated. Our team is committed to providing compassionate and personalised support, and your recognition motivates us to continue doing our best every day. Please don't hesitate to reach out if there's ever anything more we can do.

Reply from Mashkur Khan, Operations Director at Three Sisters Care Ilford

Thank you for taking the time to share your feedback. We're pleased to hear that your mum is generally happy with the service she receives. However, we're very sorry to learn about your concerns regarding rushed visits, the excessive use of wet wipes, and the behaviour of one of our carers.Please be assured that we take all feedback seriously, and we will look into this matter immediately. Appropriate action will be taken to ensure that the care provided is respectful, gentle, and meets the standards we expect from all our staff.If you're happy to discuss this further, please don't hesitate to contact us directly so we can address your concerns more thoroughly.Thank you once again for bringing this to our attention

Reply from Mashkur Khan, Operations Director at Three Sisters Care Ilford

Thank you so much for your kind words and thoughtful feedback. We are truly delighted to hear that you're happy with the care your husband is receiving. Our team is dedicated to delivering compassionate, professional, and reliable support, so knowing that this is being reflected in your experience means a great deal to us. We're especially proud to hear that our staff are going the extra mile-it's exactly the standard of care we aim to provide. Your appreciation is deeply valued and will be shared with the whole team. Thank you again for your trust in us.