Verity Healthcare - Norfolk

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that we did not meet your expectations.

The level of care and professionalism you have described is not the standard we strive to provide. We understand how frustrating and exhausting it must have been to repeatedly ask for basic tasks to be completed, and we sincerely apologise for the stress this caused. Our carers are expected to show initiative, complete agreed duties thoroughly, and remain for the full duration of their scheduled visits unless otherwise agreed.

Your feedback has been taken seriously and will be reviewed with our management team to help us improve our service and address the issues you have raised.

Thank you again for bringing these concerns to our attention. Read less

Thank you so much for taking the time to share such a heartfelt review.

We are truly humbled by your kind words and deeply moved by your story. Compassion, dignity, and going the extra mile are values we strive to live by every day, and your message beautifully reflects that.

We are especially mindful of the strength you've shown while facing your own health challenges, and we're grateful that we could support both you and your mother when it mattered most.

Thank you again for your trust and appreciation. From all of us, we wish you and your mother a happy, healthy, peaceful, and prosperous New Year 2026. Read less

Thank you for your kind feedback. We are thrilled to hear that the care provided has helped your husband maintain his routine and continue living comfortably at home. Our team strives to offer the highest level of support, and it's wonderful to know we've made a positive impact. If there's anything else we can do or if you have any suggestions for improvement, please don't hesitate to let us know. We're here to help every step of the way. Read less

Thank you so much for your heartfelt words. We're truly delighted to hear how much of a positive impact your carer has had on your daily life. Its clear theres a wonderful connection between you, and that means everything to us. From the cheerful morning chats to the thoughtful care and attention he gives, its these moments that bring real comfort and joy. Were so pleased to know your days feel brighter and more supported. Thank you again for sharing your experience it means a great deal to us all. Read less

Thank you so much for your kind words. We're truly honored to have been entrusted with your husband's care during this time. We understand how significant it is to transition from being the primary caregiver, and we're grateful we could provide the support and reassurance you needed. It's our privilege to be part of your lives, and we're committed to continuing to offer compassionate and respectful care. Please dont hesitate to reach out if theres ever anything more we can do. Read less

Thank you so much for your kind words! We're truly happy to hear that your father feels comfortable and well taken care of by our team. It means a lot to us that he enjoys their company and appreciates their support. We'll be sure to pass along your lovely feedback to all the workerstheyll be thrilled to know their efforts are making a positive impact. Thank you again for your trust and support! Read less

Thank you so much for sharing your positive experience with Verity Healthcare! We're thrilled to hear that your aunt is so happy with the service she's receiving. It's wonderful to know that the staff are consistently polite, patient, and attentive to her needs. We always strive to maintain clear communication, so it's great to hear that you feel well-informed and supported. We appreciate your kind words and look forward to continuing to provide excellent care for your aunt! Read less

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It's wonderful to know that our carers are meeting your expectations and that communication has been smooth. We truly appreciate your trust and are grateful for the opportunity to assist you and your partner. We'll continue to do our best to provide excellent service and reliability. Read less