Verity Healthcare - Norfolk

61-63 Riverside Road, Riverside Business Centre, Norwich NR1 1SR
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9.7 9 Reviews
  • Verity Healthcare - Norfolk, Norwich
Verity Healthcare – Norfolk is a dedicated and caring home care provider, offering personalized services that empower individuals to continue to live independently and comfortably in their own homes. Serving the Norfolk area, the team at Verity Healthcare is committed to delivering compassionate care that meets each client’s unique needs. From assistance with personal care and household tasks to providing support for complex medical conditions, their professional carers ensure that clients receive the highest level of care and attention.

At Verity Healthcare – Norfolk, the focus is on enhancing quality of life and promoting dignity for every individual they care for. With a strong emphasis on building trusting relationships, they offer flexible care plans that can be adapted as needs evolve, providing peace of mind for both clients and their families.

Whether for temporary support or ongoing care, Verity Healthcare – Norfolk strives to make a positive impact on the lives of those they serve, ensuring clients feel safe, respected, and well-supported in their daily routines.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £26.91
  • Weekly Live-in Care Fees: £1250 – £1500

Fees can be tailored to needs.

These prices are only a guideline, please contact Verity Healthcare - Norfolk to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Francisca Whajah (Manager)

Verity Healthcare - Norfolk Reviews (9)

9.7

Verity Healthcare - Norfolk has a Review Score of 9.7 (9.746) out of 10, based on 9 reviews in the last 2 years. Over all time Verity Healthcare - Norfolk has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

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Review from R I (Husband of Client) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers you send are fine but my wife needs female carers so she so she can feel ok when using her commode. Your carers generally arrive on time but she does need women carers for her to get full use of the care you provide.
Both boys are polite, caring and understanding of my wife's situation but
the care they can offer is limited.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Norfolk

Thank you for your feedback. We're glad to hear the carers have been polite and understanding. We completely understand your wife's preference for female carers and are working to meet that need consistently. Please know that if, in the future, you would like us to provide support with a female carer, we'd be more than happy to help.

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Review from A S (Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer arrives at 8am every day and he always smiles. We chat about his bike ride here (chain broke yesterday) and my progress with tidying my house. He washes my dishes with great care, they sparkle on the racks. He hoovers the carpet and puts cream on my lips with grace and dignity. It is a lovely
start to the day. Thank you, my life has improved a lot since he came.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Norfolk

Thank you so much for your heartfelt words. We're truly delighted to hear how much of a positive impact your carer has had on your daily life. Its clear theres a wonderful connection between you, and that means everything to us. From the cheerful morning chats to the thoughtful care and attention he gives, its these moments that bring real comfort and joy. Were so pleased to know your days feel brighter and more supported. Thank you again for sharing your experience it means a great deal to us all.

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Review from P C (Wife of Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having care given has been a new experience for us as I have always given my husband his care. Due to ill health I have handed it over and they have made it a positive and good experience and in our time of need have been a very positive and caring relationship. Thank you for being there.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Norfolk

Thank you so much for your kind words. We're truly honored to have been entrusted with your husband's care during this time. We understand how significant it is to transition from being the primary caregiver, and we're grateful we could provide the support and reassurance you needed. It's our privilege to be part of your lives, and we're committed to continuing to offer compassionate and respectful care. Please dont hesitate to reach out if theres ever anything more we can do.

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Review from Afsana S (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All workers are good. They are good in Their job.My father likes them they r nice to my father.They do whatever my father needs.They got nice behaviour.
My father loves to talk with them.They do come and visit my father.They are good!

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Norfolk

Thank you so much for your kind words! We're truly happy to hear that your father feels comfortable and well taken care of by our team. It means a lot to us that he enjoys their company and appreciates their support. We'll be sure to pass along your lovely feedback to all the workerstheyll be thrilled to know their efforts are making a positive impact. Thank you again for your trust and support!

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Review from Audrey T (Wife of Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers professional, punctual, helpful and generally nice people to have around. It has been beneficial that we have generally had the same carers attending. so we have got used to each other.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Norfolk

Thank you so much for your kind words! Were thrilled to hear that youve had such a positive experience with our carers. Consistency is key, and were happy to know that having the same team has helped build a comfortable and trusting relationship. We truly appreciate your feedback and look forward to continuing to support you in the future!

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Review from C C (Niece of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt receives twice daily visits from Verity Healthcare and she is very happy with the service she receives. Staff are always polite, patient and show concern for her wellbeing. Times are regular and fit in with her routines. Verity keeps me up to date with any issues and are easy to speak to.

Reply from Abdul Shahid, Care Coordinator at Verity Healthcare - Norfolk

Thank you so much for sharing your positive experience with Verity Healthcare! We're thrilled to hear that your aunt is so happy with the service she's receiving. It's wonderful to know that the staff are consistently polite, patient, and attentive to her needs. We always strive to maintain clear communication, so it's great to hear that you feel well-informed and supported. We appreciate your kind words and look forward to continuing to provide excellent care for your aunt!

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Review from Oluwatoyin S (Sister-in-law of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are good, punctual, and respectful. They display caring attitude, are open to correction and do take things on board quickly. They carry themselves with dignity and show respect to my brother-in-law and my family.

Reply from Fjorda Cangu, Marketing Departament at Verity Healthcare - Norfolk

Thank you so much for your kind words and thoughtful review! We're delighted to hear that the carers have been providing excellent care for your brother-in-law . We truly appreciate your feedback and are committed to maintaining high standards of care.

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Review from Linda T (Wife of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a service user for the last eight months and after a bad experience with a previous company we have been very pleased with the service provided. The Carer always arrives on time with a smile and a friendly greeting and is always polite and helpful. The office staff are also very
easy to contact and again are very polite and helpful. All in all a positive experience.

Reply from Fjorda Cangu, Marketing Departament at Verity Healthcare - Norfolk

thank you so much for your great feedback! We're so glad to hear that your experience with Verity Healthcare has been a positive one. It truly warms our hearts to know that your husband has been receiving the care and support he deserves. Your words mean the world to us, and we'll continue doing our best to provide the very best service possible. Thank you again for choosing us!

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Review from Robert P (Partner of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the company friendly and helpful. The carers are brilliant and do their job well and communication between the company and me and my partner have been great.Verity have always been on time and we really appreciate it

Reply from Fjorda Cangu, Marketing Departament at Verity Healthcare - Norfolk

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It's wonderful to know that our carers are meeting your expectations and that communication has been smooth. We truly appreciate your trust and are grateful for the opportunity to assist you and your partner. We'll continue to do our best to provide excellent service and reliability.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Verity Healthcare - Norfolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Verity Healthcare - Norfolk is calculated as follows: ( (44 Excellents x 5) + (8 Goods x 4) ) ÷ 52 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Verity Healthcare - Norfolk is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Francisca

Francisca Ade Whajah

Job Title: Registered Manager

Joined: 2022

Francisca is a Registered Critical Care Nurse (RCCN) with international experience and strong leadership in nursing practice. Currently working toward her UK NMC pin, she is committed to professional development and delivering high-quality patient care. Now a Registered Manager, she oversees healthcare operations, ensuring compliance, staff development, and excellence in care. With expertise in both clinical nursing and management, Francisca is dedicated to improving care standards, mentoring professionals, and making a positive impact in the healthcare system.

Frequently Asked Questions about Verity Healthcare - Norfolk

What Type of Services does Verity Healthcare - Norfolk offer?

Verity Healthcare - Norfolk offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Verity Healthcare - Norfolk to verify any information. View our terms and conditions. Verity Healthcare - Norfolk has an Enhanced Service - more info.