Home Care Providers Owned by Verity Healthcare Ltd

Reply from Farhana Aktar, care coordinator at Verity Healthcare - Haringey

Thank you for your lovely feedback. We're so pleased to hear that you're happy with the service provided.It's great to know that the team is supporting you with financial management, paying off debts, budgeting, daily routines, food shopping, and bill payments. We're also glad that the carers are encouraging your independence, promoting life skills, and helping you feel safe and supported.We're especially happy to hear you're enjoying the social activities like outings, karaoke nights, and DJ nights. Creating a positive and engaging environment is something we value highly.Your kind words mean a lot to us and will be shared with the team. Please know we're always here if you need any further support or have suggestions.

Reply from Farhana Aktar, care coordinator at Verity Healthcare - Haringey

Thank you very much for sharing your positive experience with Verity Healthcare. We are delighted to hear that your two carers consistently treat you with kindness, understanding, and respect. Building strong, trusting relationships is central to our care, so your feedback means a great deal to us. We also appreciate your patience regarding occasional delays caused by public transport and are glad that overall your visits are delivered as planned. Ensuring timely and reliable care is a priority, and your flexibility is greatly valued. It's encouraging to know that when you've contacted management, your concerns have been addressed promptly and effectively. We strive to provide responsive support and quickly resolve any issues to maintain the quality of care you deserve. Thank you again for your trust in Verity Healthcare. We remain committed to providing you with the highest standard of care and support.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Norfolk

Thank you for your feedback. We're glad to hear the carers have been polite and understanding. We completely understand your wife's preference for female carers and are working to meet that need consistently. Please know that if, in the future, you would like us to provide support with a female carer, we'd be more than happy to help.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Cambridgeshire

Thank you so much for your lovely feedback! We are extremely proud to hear that your experience with Verity Healthcare Cambridge was very professional and positive.

Reply from Alain Bompeti, Care Manager at Verity Healthcare - Milton Keynes

Thank you very much for your thoughtful and constructive feedback.We're delighted to hear that you feel confident in the care provided and that our main Carer is consistently kind, timely, and attentive to her daily responsibilities. It's also reassuring to know that you feel well-informed regarding schedule changes and weekend arrangements, and that your interactions with our office staff and management have been positive and supportive.We appreciate your suggestion regarding taking a little more initiative and attention to detail. This is valuable insight, and we will ensure this is communicated constructively to continue improving the overall quality of care.Your confidence in our team and our values means a great deal to us. Thank you for your continued trust in Verity Healthcare.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Norfolk

Thank you so much for your heartfelt words. We're truly delighted to hear how much of a positive impact your carer has had on your daily life. Its clear theres a wonderful connection between you, and that means everything to us. From the cheerful morning chats to the thoughtful care and attention he gives, its these moments that bring real comfort and joy. Were so pleased to know your days feel brighter and more supported. Thank you again for sharing your experience it means a great deal to us all.

Reply from Thirumalai Rajan Sarangapani, Care Coordinator at Verity Healthcare - Haringey

Thank you for your kind feedback. We're glad to hear your uncle is well supported and has built trusting relationships with our carers. We understand how important consistency is and always strive to provide compassionate, person-centred care. We also appreciate your involvement and ongoing support. Please dont hesitate to reach out if you need anything further.

Reply from Peter Bosomtwe, Care Coordinator at Verity Healthcare - Haringey

Thank you for sharing your honest feedback and for being with Verity Health Care Haringey for over two years. We're truly pleased to hear that the care provided to your mum has been excellent and supportive, and we're especially grateful for your recognition of the dedication and hard work of our carers.We sincerely regret that your experience with our coordination and communication has not consistently met your expectations. We take your concerns seriously - especially regarding delayed responses to urgent matters, lack of clarity in reporting needs, and the challenges related to scheduling and time constraints. Your points highlight important areas where we can, and must, do better.Listening to families and our frontline carers is critical to delivering safe and dignified care. Please rest assured that your feedback will be shared with the relevant teams, and we are committed to improving our internal communication, coordination processes, and support for both clients and carers.

Reply from Merlinda Promesse, Care Manager at Verity Healthcare - Haringey

Thank you so much for taking the time to share your experience with Verity Health Care Haringey. We are truly grateful for your kind words about our carers and the quality of care they provide. Its wonderful to hear that you have built strong working relationships with your main carers over the past two years your gratitude means a great deal to us and to the team.We also appreciate your honest feedback regarding occasional delays and response times. We're glad you've noticed improvements this year, and please be assured that we remain committed to continually enhancing our service and communication.Your recommendation is deeply valued, and we look forward to continuing to support you with the same standard of care you deserve.

Reply from Francisca Ade Whajah, Registered Manager at Verity Healthcare - Cambridgeshire

Thank you so much for your thoughtful feedback. We're truly grateful to hear that you've had such a positive experience with our carer and the personalised care provided. Building strong, trusting relationships with our service users is at the heart of what we do, and it's wonderful to know this is being reflected in the support you're receiving.Thank you once again for taking the time to share your experience. If there's ever anything more we can do to support you, please don't hesitate to reach out.