Verity Healthcare - Haringey

Over all am very pleased with the support I receive here. And I am quite happy to be here as well since last year.

I am satisfied with the care that I am receiving at the moment. Because I have the same carer there is consistently with my care. She is punctual and provides a good service. We are from the same country so she understands my cultural needs.

Indhu is a true blessing in my life and a huge help. I couldn't wish for a better carer. Farhana is also so easy to work with and has helped with all administrative questions I've had. It was a bit of a confusion in the beginning with sorting out my care but once we overcame that everything has been really easy and I'm really happy with the service provided.

The care offered is of good quality and we are happy with Zannat's performance. However a couple of times she arrived very late due to delay with the previous client and also transport issues. The agency should not allocate carers to clients who live far in between causing the carer lateness and causing anxiety among the client and family. During Zannat's days off Locum carers who come in have missed administering medication twice which I am unhappy about

We are very happy with Verity care, my dads carer is reliable, attentive and friendly. She has fitted in very well with the family and he is very well looked after.

I have been a Verity Care Client for over 2 years and the service has become better and better over time, so that the standard of care you expect is excellent. Over the week I have different carers on different days which works very well and makes me look forward to their visits. They are kind, honest, highly trustworthy and well trained carers. It's perhaps a myth that you might think of carers for older adults, but I'm probably one of the younger ones and they are all excellent and really aim to please me. I think Verity Care Services provides an excellent service and standard of care and wouldn't hesitate to recommend them.

Staff help me with my GP appointment I love here and staff too.

I have how the carers support me to go movies, shopping, bowling, tea parties, nature walk, karaoke and more. I love how the carers to help me in the morning with my breakfast, lunch and dinner. I love how the carers support me to do my chores every Friday.

The staff at Verity Healthcare are very kind, considerate, helpful and professional. Even though I'm very independent sometimes I need help with my diabetes especially over night. Overall I have complete trust in the care team and I'm very satisfied in the level of care provided.

Always find the staff friendly & helpful, my son has settled in really well which is a credit to the staff. I'm kept informed if there are any issues and they are always on hand to provide support. Overall I'm happy with the service provided.

The staff are very helpful. They are kind and caring. They involve me quite a lot now. I like to be involved. They take me out and I enjoy going out. They.involve me in tasks. One staff member is good at putting things together and mending things. That is very helpful. I am grateful for all that.

I have been using the services provided by Verity Healthcare since November 2024. I currently have two carers four times a day, seven days a week mainly for personal care and to assist with sitting out in my chair. The carers are friendly, reliable and treat me with kindness, understanding and respect. I appreciate they work long hours and sometimes have delays with bus services, but generally the visiting times around my plan are met. I have a good relationship with all my carers and I am grateful for everything they do on my behalf. On the occasion we have needed to contact management they have responded promptly and dealt with whatever problem has arisen.

We feel very lucky to have had wonderful staff care for my mum.

Our Carers are all really nice and caring.

Some members when you call up are exceptionally helpful and get back straight away.

We are really happy. It would be nice to have the same carers all the time .

They call me if they have any issues.

Been with Verity over 2 years and our experience have been mixed. Care has been excellent and supportive to my mum's needs. Coordinators are the issue. Have clashed on a few occasions. I find that texts aren't replied to immediately when there is an urgent issue. Communication at times has been poor. My mum needs extra time and this was not noted when the agency fed back to Haringey. Ultimately my mum has suffered and the carers struggle. The agency should listen more to what relatives of clients are saying and to their own carers too, who do a difficult job. The carers do a grand job under difficult circumstances and time constraints. Management should rethink the times carers are given in between clients. 5 or 10 mins is an unrealistic goal. Coordination and communication should definitely be improved. Staff, room for improvement. Support is excellent. Management needs improving, Dignity excellent.Verity can improve attitude towards carers and better communication with relatives

We've fought hard and struggled to get Verity to acknowledge mum needs extra care time. This need wasn't even noted when Verity reported their assessment to Haringey Council. Very poor show indeed! And mum continues to struggle in the time allocated. Verity needs to listen to relatives about legitimate concerns. The carers, though, are excellent. They do an outstanding job!