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Best Care Co

Diamond House, 179-181 Lower Richmond Road, Richmond, London TW9 4LN
Best Care Co, Richmond
Best Care Co, Richmond
Best Care Co, Richmond

Best Care Co. is a local, independent provider committed to delivering exceptional home care.

The team is driven by a shared passion for delivering the kind of care they would want for their own loved ones—personalised, compassionate, and designed to support each individual's needs and lifestyle.

Their approach focuses on creating tailored care plans that empower clients to maintain their independence, stay active, and reduce the likelihood of hospital stays or readmissions....  

Care Provided by Best Care Co

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32.50
  • Weekly Live-in Care Fees: from £1,450

Daily visits start from as little as 30 minutes and our team will support you by preparing a flexible and tailored to your needs care package that gives you reassurance and peace of mind.

The price(s) shown are provided by the agency. Contact Best Care Co for full pricing details and T&Cs.

Contact Best Care Co to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Best Care Group Ltd
  • Private Owned

Person in charge

  • Julia Karcz (Registered Manager)

Best Care Co Reviews (6)

9.6

Best Care Co has a Review Score of 9.6 (9.55) out of 10, based on 6 reviews in the last 2 years. Over all time Best Care Co has 6 reviews.

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Showing 6 reviews matching selected criteria
Review from Frances M (Daughter of Client) published on 9 February 2026 Submitted via Website
Overall Experience
I'm incredibly grateful for everything that Best Care does for my elderly parents, looking after them in their own home where they want to be. The managers and carers are such lovely people - thoughtful, kind and incredibly hard working. They keep everything clean and tidy. And they bring a bit of sparkle to my parents' lives because of the way they talk with and show interest in them as people, not just clients. The whole team gives off a happy energy.
They are experts in the way they meet complex needs, proactively contacting the GP, nurses and other providers and keeping me constantly updated. I don't live close, so I really appreciate how easy it is to communicate with Best Care on a daily basis. And they've helped me to get on top of things like weekly shopping orders, medication and more.

After many years of care from another, more expensive, company, I really do recommend Best Care as the very best!

Reply from Julia Karcz, Registered Manager at Best Care Co

Thank you for this wonderful feedback Frances. It is an absolute privilege to care for your parents. Our team works very hard to ensure that we consistently deliver an exceptional care. We couldn't be happier to hear that our team bring a bit of sparkle to your parents' lives and feedback like this...  

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Review from K K (Son of Client) published on 26 November 2025 Submitted via Website
Overall Experience

My sister and I have found Best care co extremely helpful throughout the hard decision of getting home care for our mother, They have been patient and have offered us helpful advice. We did not feel pressured into making a decision. They have been extremely flexible and the carers have been very caring and sensitive to our mothers needs. We have been kept informed regularly of how things are going. It has eased the worry from myself and my sister to know our mum is happy and able to remain at home.

Reply from Julia Karcz, Registered Manager at Best Care Co

Thank you for such amazing feedback, we really appreciate it. We will pass this onto our team!

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Review from R C (Daughter of Client) published on 3 September 2025 Submitted via Website
Overall Experience

My family and I have recently used the services of Best Care Co and have been extremely impressed with their high standards and personal attention to the care that they have provided. They have been professional, sensitive and flexible to our needs. I cannot recommend them highly enough.

Reply from Julia Karcz, Registered Manager at Best Care Co

Thank you for taking the time to share such valuable feedback of our service. We are delighted to hear about your positive experience of the care provided and your kind words are valued, very much appreciated and encouraging! Your fantastic review will be shared with our team. Thank you

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Review from Pam K (Client / Service User) published on 20 May 2025 Submitted via Website
Overall Experience

I have needed carers for 4 years now since my chronic illness became more severe. I am so pleased to have found Best Care. Since they have been helping me over the last few months I have been treated with kindness and understanding and carers have gone the extra mile for me when needed and when possible..

Reply from Julia Karcz, Registered Manager at Best Care Co

Thank you for taking the time to write such a wonderful review. It is such a pleasure to support you and we are so glad that you are enjoying the company of our lovely carers.

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Review from Christopher S (Husband of Client) published on 30 April 2025 Submitted via Postal Card
Overall Experience
Our experience has been excellent.

Everything you would wish for in carers.

Reply from Julia Karcz, Registered Manager at Best Care Co

Thank you very much for your feedback, we truly appreciate your kind words.We are thrilled to hear that you have such a positive experience with the carers and we continue to maintain the high standards of care we strive for.

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Review from V K (Client / Service User) published on 25 April 2025 Submitted via Postal Card
Overall Experience

I had this company since January 2025. They are absolutely wonderful. I am very happy with the service they provide me with. The carers are excellent very helpful for all my needs.

Reply from Julia Karcz, Registered Manager at Best Care Co

Thank you so much for the amazing feedback, we really appreciate it. We are so happy to be able to support you and we are committed to maintaining the highest standards of our service.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Best Care Co.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Best Care Co.

Meet the Team (3)

Sona Wallace Job Title: Director of Support Functions Joined: 2024
Sona Wallace

I began my journey in the care sector in 2006 in Austria, supporting a wonderful couple in Linz, a picturesque town on the banks of the Danube. In 2007, I moved to the UK and worked as a visiting carer in Surrey, where I built my experience and expertise in delivering high-quality care. As my career progressed, I took on leadership roles, managing large Visiting and Live-In Care companies across southern and central England. I also gained valuable experience as a Dementia Care Manager in a nursing home in Epsom, working closely with nurses to enhance care for residents.

Alongside my hands-on experience, I have earned numerous qualifications in Health and Social Care, completed a CIPD Level 5 in HR Management, and achieved an MBA. I firmly believe that when we support and invest in our employees, they, in turn, provide exceptional care to our clients.

In my spare time, I stay active through running and skiing, but I also enjoy unwinding at home with a good crime novel.

Julia Karcz Job Title: Managing Director & Registered Manager Joined: 2024
Julia Karcz

What I love about working in the social care sector is that it allows me to make a meaningful difference in people’s lives. For nearly a decade, I have been dedicated to health and social care, finding immense reward in supporting individuals and their families.

My journey began as a domiciliary care assistant, and through hard work and dedication, I progressed into management. After achieving my QCF Level 5 qualification in Leadership for Health and Social Care, I worked as a CQC Registered Care Manager for over six years. During this time, I also managed a portfolio of live-in clients and carers for a larger provider. One of the most fulfilling aspects of my role is guiding families through the process of setting up, planning, and implementing care for their loved ones.

Over the years, I have completed extensive training and qualifications, enabling me to provide expert guidance. My particular area of expertise is dementia care, having worked closely with many individuals living with dementia.

Outside of work, I love exploring the outdoors through hiking, discovering new places, and immersing myself in a good book. I’m also a devoted animal lover.

Dawn Fairminer Job Title: Director of Care Joined: 2024
Dawn Fairminer

I am deeply passionate about providing high-quality care and have dedicated 17 years to the sector, supporting individuals of all ages—from children to the elderly. My journey in domiciliary care began over four years ago, starting as a carer before progressing to a care manager.

For me, delivering care is personal; I believe it should always meet the standard I would expect for myself and my loved ones. Having lived in the local area all my life, I take great pride in supporting my community with compassionate and professional care.

Outside of work, I love spending time with my family, going to the theatre, attending concerts, and watching movies. At home, I have a little menagerie of animals that keep life interesting!

Frequently Asked Questions about Best Care Co

How many Carers does Best Care Co employ?

Best Care Co employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Best Care Co to verify any information. View our terms and conditions. Best Care Co has an Enhanced Service - more info.