Real Care Agency is a family owned home care agency. Based locally in East Kilbride within South Lanarkshire, and provide comprehensive around the clock home care throughout East Kilbride and the surrounding areas. The Company provides quality home care and domiciliary services, and is committed to excellence in care at home.
Services Offered
Real Care Agency offers a range of services tailored to individual needs, including:
• Personal Care: Assistance with daily living activities...
Real Care Agency is a family owned home care agency. Based locally in East Kilbride within South Lanarkshire, and provide comprehensive around the clock home care throughout East Kilbride and the surrounding areas. The Company provides quality home care and domiciliary services, and is committed to excellence in care at home.
Services Offered
Real Care Agency offers a range of services tailored to individual needs, including:
• Personal Care: Assistance with daily living activities such as bathing, dressing, and medication support.
• Domestic Care: Help with household tasks like cleaning, laundry, and meal preparation.
• Dementia Care: Specialised support for individuals living with dementia.
The agency provides 24/7 care if needed and designs personalised care plans following free home visits and risk assessments.
Staff and Training
All care workers at Real Care Agency undergo rigorous recruitment processes, including Enhanced Disclosure checks and personal references. Staff are fully trained through the agency's in-house Training Academy, covering all care-related topics. Care workers are carefully matched to clients based on individual preferences and needs.
Regulatory Compliance and Values
Real Care Agency is registered with the Care Inspectorate and adheres to the Scottish Social Services Council (SSSC) Code of Practice. The agency upholds values of consistency, trust, dignity, respect, teamwork, honesty, and integrity.
Care Provided by Real Care Agency
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£33 - £40
Weekly Live-in Care
£900 - £1,600
Contact Real Care Agency to get a personalised quote:
Costs will be confirmed before booking
The price(s) shown are provided by the agency. Contact Real Care Agency for full pricing details and T&Cs.
Review from L M (Partner of Client) published on 19 January 2026 Submitted via Website•
Overall Experience
My experience with Real Care is that most of the carers are very experienced and show respect to my partner. They go over and above with relation to the care they provide him. I am not happy with the service that some of the office staff provide. I contacted the office in October 2025 to request...
My experience with Real Care is that most of the carers are very experienced and show respect to my partner. They go over and above with relation to the care they provide him. I am not happy with the service that some of the office staff provide. I contacted the office in October 2025 to request additional care visits in January 2026 as I am gping on holiday. I spoke with the manager who said that wouldn't be a problem. I asked that they have this arranged in advance as I needed to know this was in place and could they let me know by mid November. I called for an update end of November , was told that they will ask for volunteers, this obviously hadn't been done. I asked them to let me know how they get on. 2 weeks later I called again as I hadn't heard from them. They couldn't get cover for 2 of the 3 overnight visits. I asked why they hadn't told me this but didnt get an informed answer. In the end they could not provide any care at all! The lack of communication was unprofessional
↩Reply from Anna Houston, Operations Director at Real Care Agency
Thank you very much for taking the time to submit a review. I am happy to read the positive comments for the care staff. We always welcome all feedback as a learning opportunity to ensure we continuously improve. Please call the office if you would like to arrange a meeting to discuss this further....
Thank you very much for taking the time to submit a review. I am happy to read the positive comments for the care staff. We always welcome all feedback as a learning opportunity to ensure we continuously improve. Please call the office if you would like to arrange a meeting to discuss this further.
Just for clarification: we did find staff for 2 of the 3 nights; however, they were off sick at the time, and we could not 100% guarantee they would be back 8 weeks later. We did have staff for the 3rd night; however, we were told this was no longer required.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from H R (Son of Client) published on 14 January 2026 Submitted via Website•
Overall Experience
I am happy so far with the care and attention that has been given to my mum. I particularly like that there is good communication between the agency and myself. My mum though reluctant at the beginning is now happier that chores like ironing are being undertaken. She would prefer that the the...
I am happy so far with the care and attention that has been given to my mum. I particularly like that there is good communication between the agency and myself. My mum though reluctant at the beginning is now happier that chores like ironing are being undertaken. She would prefer that the the care giver was the same person each week so that she could build up a greater understanding.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P C (Daughter of Client) published on 13 August 2025 Submitted via Website•
Overall Experience
I am happy with the care provided by Realcare. All carers have a great disposition with my mum, who can sometimes be difficult I have never had to raise any issues or make any complaints about my mum's care
Every carer has been tactful and kind.
I am happy with the care provided by Realcare. All carers have a great disposition with my mum, who can sometimes be difficult I have never had to raise any issues or make any complaints about my mum's care
Every carer has been tactful and kind.
↩Reply from Clare Fairley, Training & Development Manager at Real Care Agency
Thank you so much for letting us know how your Mum, and yourself as a family, have found our Services to be. I shall pass on your thanks to the Team - much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian A (Brother of Client) published on 17 July 2025 Submitted via Website•
Overall Experience
Fantastic service from Real Care from the central office to the Care Assistants on the ground. They are responsive and act quickly if there are any issues. My sister enjoys their visits and trusts the supportive friendly carers (as do I).
Many thanks to the Real Care team for their excellent...
Fantastic service from Real Care from the central office to the Care Assistants on the ground. They are responsive and act quickly if there are any issues. My sister enjoys their visits and trusts the supportive friendly carers (as do I).
Many thanks to the Real Care team for their excellent service.
↩Reply from Heather Weir, Wellness Manager at Real Care Agency
Thank you very much for taking the time to fill in the review card. RCA is delighted that your sister is receiving the quality of care that she deserves. I will pass on your lovely comments to the relevant support staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Lynn C (Daughter of Client) published on 17 July 2025 Submitted via Website•
Overall Experience
The care that my mum receives from The Real Care Agency is second to none. The staff who go into her home on a daily basis are friendly, kind, caring and helpful. They go above and beyond to ensure her needs are fully met in a supportive and respectful manner.
Her care plan was recently...
The care that my mum receives from The Real Care Agency is second to none. The staff who go into her home on a daily basis are friendly, kind, caring and helpful. They go above and beyond to ensure her needs are fully met in a supportive and respectful manner.
Her care plan was recently completed by a member of staff from the central team. There were many questions which ensured a comprehensive and detailed plan has been put in place. This plan will be reviewed again in 6 months. The staff member completing the plan was very knowledgeable and asked questions in a sensitive and respectful manner.
Just recently the company have moved to electronic recording of the care visits and an App has been introduced. This has been invaluable in enabling me to see who is visiting mum and being able to communicate easily if required.
If you are considering using The Real Care Company I would not hesitate to recommend their services.
↩Reply from Suzanne Gribbon, Senior Care Officer at Real Care Agency
Thank you for your positive feedback regarding all teams, I will pass this on.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 24 April 2026
How well do we support people's wellbeing?
Good
(4)
How good is our leadership?
Good
(4)
How good is our staff team?
Adequate
(3)
How well is care and support planned?
Good
(4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report
News (0)
News
There are no news items for Real Care Agency.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Real Care Agency.
Accreditations
There are no accreditations posted yet for Real Care Agency.
Meet the Team (1)
Pamela CowanJob Title Service ManagerJoined 2026
Pamela joined Real Care Agency in April 2026, bringing a wealth of experience in leading and managing care at home services.
If you need any help...
Pamela joined Real Care Agency in April 2026, bringing a wealth of experience in leading and managing care at home services.
If you need any help and advice on how Real Care Agency can help you or your loved one remain living at home. We provide care from 1 hour to 24 hours/live-in. We have support workers who can assist with day-to-day living tasks, organising shopping or housework, and companionship. We also have a range of digital and technology-assisted solutions.
Frequently Asked Questions about Real Care Agency
How much does Real Care Agency cost?
The agency lists fees between £33 and £40 for hourly visiting care and between £900 and £1,600 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider).
How many Carers does Real Care Agency employ?
Real Care Agency employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Real Care Agency to verify any information. View our terms and conditions. Real Care Agency has an Enhanced Service -what an Enhanced Service includes.
