Real Care Agency

Suite 20-22, The Village,, Jacobean House, 1A Glebe Street, Glasgow G74 4LY
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8.8 3 Reviews
  • Real Care Agency, Glasgow
Real Care Agency is a family owned home care agency. Based locally in East Kilbride within South Lanarkshire, and provide comprehensive around the clock home care throughout East Kilbride and the surrounding areas. The Company provides quality home care and domiciliary services, and is committed to excellence in care at home.

Services Offered
Real Care Agency offers a range of services tailored to individual needs, including:
•        Personal Care: Assistance with daily living activities such as bathing, dressing, and medication support.
•        Domestic Care: Help with household tasks like cleaning, laundry, and meal preparation.
•        Dementia Care: Specialised support for individuals living with dementia.

The agency provides 24/7 care if needed and designs personalised care plans following free home visits and risk assessments.

Staff and Training
All care workers at Real Care Agency undergo rigorous recruitment processes, including Enhanced Disclosure checks and personal references. Staff are fully trained through the agency's in-house Training Academy, covering all care-related topics. Care workers are carefully matched to clients based on individual preferences and needs.

Regulatory Compliance and Values
Real Care Agency is registered with the Care Inspectorate and adheres to the Scottish Social Services Council (SSSC) Code of Practice. The agency upholds values of consistency, trust, dignity, respect, teamwork, honesty, and integrity.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76

These prices are only a guideline, please contact Real Care Agency to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Real Care Agency Ltd

Person in charge

  • Suzette Lewis (Registered Manager)

Real Care Agency Reviews (3)

8.8

Real Care Agency has a Review Score of 8.8 (8.750) out of 10, based on 3 reviews in the last 2 years. Over all time Real Care Agency has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
3
3
3
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Review from P C (Daughter of Client) published on 13 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care provided by Realcare.
All carers have a great disposition with my mum, who can sometimes be difficult
I have never had to raise any issues or make any complaints about my mum's care
Every carer has been tactful and kind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian A (Brother of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from Real Care from the central office to the Care Assistants on the ground. They are responsive and act quickly if there are any issues. My sister enjoys their visits and trusts the supportive friendly carers (as do I).
Many thanks to the Real Care team for their excellent service.

Reply from Heather Weir, Wellness Manager at Real Care Agency

Thank you very much for taking the time to fill in the review card. RCA is delighted that your sister is receiving the quality of care that she deserves. I will pass on your lovely comments to the relevant support staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn C (Daughter of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum receives from The Real Care Agency is second to none. The staff who go into her home on a daily basis are friendly, kind, caring and helpful. They go above and beyond to ensure her needs are fully met in a supportive and respectful manner.


Her care plan was recently completed

by a member of staff from the central team. There were many questions which ensured a comprehensive and detailed plan has been put in place. This plan will be reviewed again in 6 months. The staff member completing the plan was very knowledgeable and asked questions in a sensitive and respectful manner.


Just recently the company have moved to electronic recording of the care visits and an App has been introduced. This has been invaluable in enabling me to see who is visiting mum and being able to communicate easily if required.


If you are considering using The Real Care Company I would not hesitate to recommend their services.

Reply from Suzanne Gribbon, Senior Care Officer at Real Care Agency

Thank you for your positive feedback regarding all teams, I will pass this on.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.750)

Overview of Review Score

The Review Score of 8.8 (8.750) out of 10 for Real Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Real Care Agency is calculated as follows: ( (12 Excellents x 5) + (4 Goods x 4) ) ÷ 16 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Real Care Agency is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 9 Jan 2025

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Real Care Agency

What Type of Services does Real Care Agency offer?

Real Care Agency offers Home Care.

How many Carers does Real Care Agency employ?

Real Care Agency employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Real Care Agency to verify any information. View our terms and conditions. Real Care Agency has an Enhanced Service - more info.