Real Care Agency is a family owned home care agency. Based locally in East Kilbride within South Lanarkshire, and provide comprehensive around the clock home care throughout East Kilbride and the surrounding areas. The Company provides quality home care and domiciliary services, and is committed to excellence in care at home.
Services Offered
Real Care Agency offers a range of services tailored to individual needs, including:
• Personal Care: Assistance with daily living activities...
Care Provided by Real Care Agency
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £33 - £40
- Weekly Live-in Care Fees: £900 - £1,600
- 30 Minute Visiting Care Fees: £21.97 - £21.97
Costs will be confirmed before booking
Contact Real Care Agency to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Owner
- Real Care Agency Ltd
- Private Owned
Person in charge
- Diane Tinline (Registered Manager)
Real Care Agency Reviews (5)
Real Care Agency has a Review Score of 8.7 (8.694) out of 10, based on 5 reviews in the last 2 years.
Over all time Real Care Agency has 5 reviews.
My experience with Real Care is that most of the carers are very experienced and show respect to my partner. They go over and above with relation to the care they provide him. I am not happy with the service that some of the office staff provide. I contacted the office in October 2025 to request additional care visits in January 2026 as I am gping on holiday. I spoke with the manager who said that wouldn't be a problem. I asked that they have this arranged in advance as I needed to know this was in place and could they let me know by mid November. I called for an update end of November , was told that they will ask for volunteers, this obviously hadn't been done. I asked them to let me know how they get on. 2 weeks later I called again as I hadn't heard from them. They couldn't get cover for 2 of the 3 overnight visits. I asked why they hadn't told me this but didnt get an informed answer. In the end they could not provide any care at all! The lack of communication was unprofessional
Thank you very much for taking the time to submit a review. I am happy to read the positive comments for the care staff. We always welcome all feedback as a learning opportunity to ensure we continuously improve. Please call the office if you would like to arrange a meeting to discuss this further....
I am happy so far with the care and attention that has been given to my mum. I particularly like that there is good communication between the agency and myself. My mum though reluctant at the beginning is now happier that chores like ironing are being undertaken. She would prefer that the the care giver was the same person each week so that she could build up a greater understanding.
All carers have a great disposition with my mum, who can sometimes be difficult
I have never had to raise any issues or make any complaints about my mum's care
Every carer has been tactful and kind.
Thank you so much for letting us know how your Mum, and yourself as a family, have found our Services to be. I shall pass on your thanks to the Team - much appreciated.
Many thanks to the Real Care team for their excellent service.
Thank you very much for taking the time to fill in the review card. RCA is delighted that your sister is receiving the quality of care that she deserves. I will pass on your lovely comments to the relevant support staff.
The care that my mum receives from The Real Care Agency is second to none. The staff who go into her home on a daily basis are friendly, kind, caring and helpful. They go above and beyond to ensure her needs are fully met in a supportive and respectful manner.
Her care plan was recently completed by a member of staff from the central team. There were many questions which ensured a comprehensive and detailed plan has been put in place. This plan will be reviewed again in 6 months. The staff member completing the plan was very knowledgeable and asked questions in a sensitive and respectful manner.
Just recently the company have moved to electronic recording of the care visits and an App has been introduced. This has been invaluable in enabling me to see who is visiting mum and being able to communicate easily if required.
If you are considering using The Real Care Company I would not hesitate to recommend their services.
Thank you for your positive feedback regarding all teams, I will pass this on.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 09 January 2025- How well do we support people's wellbeing? Good
(4)
- How good is our leadership? Good
(4)
- How good is our staff team? Adequate
(3)
- How well is care and support planned? Good
(4)
News (0)
There are no news items for Real Care Agency.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Real Care Agency.
Meet the Team (1)
Pamela joined Real Care Agency in April 2026, bringing a wealth of experience in leading and managing care at home services.
If you need any help and advice on how Real Care Agency can help you or your loved one remain living at home. We provide care from 1 hour to 24 hours/live-in. We have support workers who can assist with day-to-day living tasks, organising shopping or housework, and companionship. We also have a range of digital and technology-assisted solutions.
Frequently Asked Questions about Real Care Agency
How many Carers does Real Care Agency employ?
Real Care Agency employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Real Care Agency to verify any information. View our terms and conditions. Real Care Agency has an Enhanced Service - more info.