SureCare (Dumfries & Galloway)

F19 Grierson House, The Crichton, Bankend Road, Dumfries DG1 4ZS
Review Us
8.0 1 Review
  • SureCare (Dumfries & Galloway), Dumfries
SureCare (Dumfries & Galloway) gives people quality care and support to live independently in their own home.

Home care services include personal care (such as help getting dressed, washed and going to the toilet) as well as assistance with meal preparation, attending medical and social appointments, shopping, companionship etc.

Support for dementia, physical disabilities, complex care and learning disabilities is also available.

Care Provided by SureCare (Dumfries & Galloway)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.50 – £36
  • Weekly Live-in Care Fees: £1800 – £2000

We are here to help and can usually find a practical solution to flex on hours and fees where required.

These prices are only a guideline, please contact SureCare (Dumfries & Galloway) to find out the exact price for your requirements.

Contact SureCare (Dumfries & Galloway) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact SureCare (Dumfries & Galloway) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sharon Morrow (Registered Manager)

SureCare (Dumfries & Galloway) Reviews (1)

8.0

SureCare (Dumfries & Galloway) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time SureCare (Dumfries & Galloway) has 1 review.

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Reviewer Connection to SureCare (Dumfries & Galloway)
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Total of 1, showing 1-1
Review from Fiona M (Wife of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been trying to source care for my husband since the beginning of this year but to no avail. I contacted Peter early this year but he was still waiting for registration from the oranginsation which finally came through in June
. It's been a long, heartbreaking, arduous and frustrating journey
being unable to find care in our home area.
I can't explain the relief when finally we heard from Sure Care that they were able to help me with my husband's care. My husband has multiple care needs and requires lots of support, help, kindness, respect, knowledge & experience in effective caregiving. Sure care supports us with all my husband's requirements. The carers are so kind, supportive and very respectful towards both my husband and myself and even the pets!. The carers help my husband with all activities of daily living and help him to live as normal a life as possible given his conditions.
Thank you Sure Care for all your help support and kindness.
Reply from Peter Bomer, Managing Director at SureCare (Dumfries & Galloway)Dear Fiona, Thank you so much for taking the time to write this - it really does mean a great deal to us. I know how long and difficult the journey has been in trying to find the right care locally, and I'm very glad that we've been able to support you and your husband at last.

Kindness, respect and genuine support matter enormously in care, particularly where needs are complex, and I'm very pleased to hear that this has been your experience with our team. I'll make sure your comments are shared with the carers involved - it means a great deal to them to know their work is felt and appreciated.

Thank you again for your trust, and for your very generous words.
Yours Sincerely,
Peter
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for SureCare (Dumfries & Galloway) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for SureCare (Dumfries & Galloway) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for SureCare (Dumfries & Galloway) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (2)

Sharon

Sharon Morrow

Job Title: Registered Care Manager Joined: 2024

"Our region is full of vibrant, active over-70s who treasure their independence and rightly expect to be treated as equals."


I grew up helping in my parents’ care home, seeing how thoughtful support transforms daily life. That experience shaped a career devoted to high standards and respect for those we serve.


I progressed through care home management, then moved into NVQ/SVQ training and coaching before returning to senior care leadership — building services that value staff as much as clients.


Today, I lead our care team, recruiting, nurturing, and retaining the talent to deliver outstanding home care people deserve across Dumfries & Galloway.


"Our region is full of vibrant, active over-70s who treasure their independence and rightly expect to be treated as equals."

Peter

Peter Bomer

Job Title: Managing Director Joined: 2024

"We don't think it's enough just to help our service users ‘get by'. Our goal is to help them thrive — on their own terms, in their own homes."


A serial entrepreneur with 25+ years’ global experience, I helped drive Johnnie Walker’s growth in Asia before launching eight successful start-up ventures in China & Europe.


Caring for my parents, both with dementia, revealed the gulf between basic care and care that actively enriches quality of life. The experience shaped my resolve to raise standards and rethink home care.


Now back in D&G, I’m using my business and innovation skills to build a care service that honours older people’s wit, wisdom, experience, and values.

Frequently Asked Questions about SureCare (Dumfries & Galloway)

What Type of Services does SureCare (Dumfries & Galloway) offer?

SureCare (Dumfries & Galloway) offers Home Care.

How many Carers does SureCare (Dumfries & Galloway) employ?

SureCare (Dumfries & Galloway) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Dumfries & Galloway) to verify any information. View our terms and conditions. SureCare (Dumfries & Galloway) has an Enhanced Service - more info.