Urban Group of Care

Unit 128, 121 Brooker Road, Waltham Abbey EN9 1JH
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8.5 2 Reviews
  • Urban Group of Care, Waltham Abbey
Urban Group of Care is a domiciliary service dedicated to providing high-quality care. Registered with the Care Quality Commission (CQC), they specialise in delivering personalised care solutions to adults.

Whether you are looking for someone to help just a few hours a week, or need comprehensive 24-hour assistance, Urban Group of Care provides Care provides care professionals who are: thoroughly screened, extensively trained, insured and bonded, matched to your preference, professional, reliable and dependable.

Urban Group of Care offer support ranging from companionship to home help services and personal care through to specialised dementia.

Services are tailored to each individual and are delivered by carefully recruited, vetted and trained Care Professionals’ who are chosen for their empathy, compassion and reliability.
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Care Provided by Urban Group of Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £30
  • Weekly Live-in Care Fees: £1150 – £1400

Fees and Funding are based on Individual Care Needs and are clearly outlie in Advance.

These prices are only a guideline, please contact Urban Group of Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Urban Group of Care Ltd

Person in charge

  • Regina Abanum (Manager)

Urban Group of Care Reviews (2)

8.5

Urban Group of Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Urban Group of Care has 2 reviews.

Overall Experience
  • 2
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Date Published
  • 2
  • 2
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  • 2
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Reviewer Connection to Urban Group of Care
  • 1
  • 1
Total of 2, showing 1-2
Review from Jennifer S (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care provided, felt safe knowing my special needs were met. Having mental health and physical health issues are complexed but the understanding i received was vital to me. I had absolute confidence with the care i received. Nothing was not any trouble which helped me feel comfortable. A wonderful
calm approach very professional.
Reply from Amarachi Abanum, Director at Urban Group of Care

Thank you ever so much for your lovely review, we're truly delighted to hear that you felt safe and confident with the care you received. Your trust means the world to us, and it's a real privilege to support you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager provided at-home care to my 94 year old mother. Her main career is working at senior level in care homes.
That mix of knowledge of one to one care and how group care works makes the manager an outstanding carer. My mum had complete trust in her and for good reason. The manager always offered
sound advice delivered with kindness, underpinned by depth of knowledge. She carried out all my mum's care needs.
She would be an asset to any care related situation.
Please note the 5star 'staff' review refers to the manager specifically
Reply from Amarachi Abanum, Director at Urban Group of Care

Thank you so much for your kind review. We're truly grateful for your feedback and delighted to hear that you've had a positive experience with our care team. Providing compassionate, person-centred support is our top priority, and your words mean a great deal to us all.If there's ever anything more we can do, please don't hesitate to get in touch.Warm regards, Director .On behalf of UGOC

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Urban Group of Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Urban Group of Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Urban Group of Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Urban Group of Care

How many Carers does Urban Group of Care employ?

Urban Group of Care employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Urban Group of Care to verify any information. View our terms and conditions. Urban Group of Care has an Enhanced Service - more info.