Firstcall 247 Ltd (Wakefield)

Suite 11, Unit 3, 5 Benton Office Park, Bennett Avenue, Horbury, Wakefield WF4 5RA
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8.0 1 Review
  • Firstcall 247 Ltd (Wakefield), Wakefield
Firstcall 247 Ltd (Wakefield) in West Yorkshire provides home care services to adults with physical disabilities and complex care needs.   

Home care services include personal care such as assistance getting in and out of bed, help showering, going to the toilet and getting dressed.

Other home care include assistance preparing meals.
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Care Provided by Firstcall 247 Ltd (Wakefield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £29
  • Weekly Live-in Care Fees: £1450 – £1900
The price(s) shown are provided by the agency. Contact Firstcall 247 Ltd (Wakefield) for full pricing details and T&Cs.

Contact Firstcall 247 Ltd (Wakefield) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Firstcall 247 Ltd (Wakefield) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Susan Walker (Manager)

Firstcall 247 Ltd (Wakefield) Reviews (1)

8.0

Firstcall 247 Ltd (Wakefield) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Firstcall 247 Ltd (Wakefield) has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Firstcall 247 Ltd (Wakefield)
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Total of 1, showing 1-1
Review from R A (Son of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving care from this provider since May 2025.
During that time, the care my mother has received has simply been first class.
The carers that attend to my mother are so friendly, polite and genuinely care about the job they do. Any concerns you may have, can quickly be addressed
by the Care Coordinator or Manager and they are always prepared to listen to any suggestions you may have to improve their service. All of the carers that have attended to my mother, have made her feel safe and are keen to carry out their duties to a very high standard. I can genuinely recommend this care provider to anyone looking for a friendly, polite and efficient care provider and cannot speak too highly about their service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Firstcall 247 Ltd (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Firstcall 247 Ltd (Wakefield) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Firstcall 247 Ltd (Wakefield) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Firstcall 247 Ltd (Wakefield) to verify any information. View our terms and conditions. Firstcall 247 Ltd (Wakefield) has an Enhanced Service - more info.