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ABC Care Newport

57b Lower Dock Street, Newport NP20 1EF
ABC Care Newport Logo
ABC Care Newport logo
ABC Care Newport, Newport
ABC Care Newport, Newport
ABC Care Newport, Newport

ABC Care Newport is dedicated to providing compassionate, personalised domiciliary care services tailored to the individual needs of each client. The mission, 'Tailored with you, for you', ensures that the service users are at the heart of every decision, starting with an initial assessment.

The team offer a wide range of care services, providing 24/7 support in the comfort of your own home. This allows you to maintain your lifestyle, surrounded...  

Care Provided by ABC Care Newport

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: from £2,000
Prices are starting from depending on needs.

Competitive prices, negations welcome.

The price(s) shown are provided by the agency. Contact ABC Care Newport for full pricing details and T&Cs.

Contact ABC Care Newport to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • ABC Care Newport
  • Private Owned

Person in charge

  • Gail Sherrard (Registered Manager)

ABC Care Newport Reviews (11)

9.7

ABC Care Newport has a Review Score of 9.7 (9.714) out of 10, based on 11 reviews in the last 2 years. Over all time ABC Care Newport has 11 reviews.

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Showing 11 reviews matching selected criteria
Review from M B (Client / Service User) published on 20 April 2026 Submitted via Postal Card
Overall Experience
I have had a very good experience with my two carers.

Three times a week morning and afternoon.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

We as a provider service are very happy to know you have had a very good experience with our carers. We strive to provide consistent carers and skill match to ensure our service users feel comfortable, supported and happy with the care they receive.

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Review from Kate S (Granddaughter of Client) published on 19 March 2026 Submitted via Website
Overall Experience

High care standard across the board. Really lovely team based in the office and the carers who attend my Grandad daily, always happy to help and any queries are resolved asap.

Carer interaction with my Grandad is always polite, helpful and friendly. He really looks forward to their daily visit and comments on what a good job they do.

Grandad feels comfortable to have them at his flat and really benefits from the social side as well as the care they provide.

As a family we feel reassured that they care for him, take time to listen to him and ensure he is okay upon arrival and before leaving.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

We, as a provider service thank you for your wonderful review. We strive to deliver safe and best practice care, and to know Grandad looks forward to his carers visit is heart warming. We thank you for allowing us to meet and look after such a wonderful Gentleman.

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Review from Pamela H (Wife of Client) published on 4 February 2026 Submitted via Website
Overall Experience
We started using support for my husband in September. It has been one of the best decisions we have made.
My husband is more than happy with the care and help he receives from his carer.
Nothing is too much trouble and he receives care and help with his catheter and showering. But also will sit with him if I need to be away from house. From being someone who really didn't want a carer, to now really looking forward to carer coming, who is also very helpful with me.
The whole process has been so easy and successful.

Thank you so much ABC for matching our carer with my husband.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport
Thank you for you positive and excellent review, we as a care provider pride ourselves in skill matching staff to individuals and it is hearting to hear we have achieved this, in this situation.

We are not only compliant within care standards, but strive to make all individuals and their loved ones comfortable and feel safe when delivering care needs.

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Review from J P (Client / Service User) published on 3 February 2026 Submitted via Postal Card
Overall Experience

Very happy with the service provided. Excellent care.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

Thank you for your Excellent and positive response. It is a pleasure to deliver a safe and high quality service to you, in the knowledge we make a difference to your life

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Review from Keith B (Client / Service User) published on 23 January 2026 Submitted via Postal Card
Overall Experience

I have every confidence in this firm. They have been 1st class in every thing that they have been asked to do. In my opinion, ABC is probably the best in South Wales.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

Thank you for your Excellent and positive response. It is a pleasure to deliver a safe and high quality service to you, in the knowledge we make a difference to your life.

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Review from Beverley R (Daughter of Client) published on 17 November 2025 Submitted via Website
Overall Experience

We started using ABC for support for dad approximately 4 months ago. I find ABC absolutely wonderful and it gives me great peace of mind to know they are calling in to look after him in the mornings. I know I don't need to worry about him on the days they visit. Nothing is too much trouble and I would say the care my dad gets is second to none. I would highly recommend them. They not only help him to dress, wash and shower but sort out his breakfast (and lunch if he needed), they make sure he takes his tablets each day, sort his hearing aids, his falls alarm etc etc. That aside dad really looks forward to their visit as they are such a friendly, sociable team who really seem to care about dad. I am so happy to have found them

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

We as a provider service thank you for positive review. It gives us great satisfaction to know our service user is happy, comfortable and looks forward to our carers arriving. We strive to promote continuity with our service users and carers, and deliver safe and quality care.

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Review from M B (Client / Service User) published on 4 November 2025 Submitted via Postal Card
Overall Experience

I have had special care by the 2 main carers. They can not do enough for me and make sure I am happy and do not need anything as far as possible they can. They come on the allocated time each visit.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

Thank you for your positive response, We as a service provider will always strive to deliver a safe and quality service to you, whilst promoting continuity and flexibility to meet the ever changing lifestyle of you and your family.

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Review from H W (Niece of Client) published on 30 October 2025 Submitted via Website
Overall Experience

Super, amazing. The whole team from management to hands on care staff were hugely supportive and helped make decisions and plans. They were able to arrange home care very swiftly to enable a hospital discharge and were then very flexible re providing overnight care and or day visits. Care staff were competent at using equipment to help with mobility. Personal care was attended, medication reminders and light meals prepared all in a professional manner. All carers we had contact with were good but we were fortunate to have one main carer who provided the continuity that is so important. He, Mark, went over and above not just with hands on care but being a great support with the added benefit of being flexible in a swiftly changing situation. He fortunately alongside being compassionate he had a sense of humour. Thankyou to the team and also a special mention to Lisa and Gale for getting the plans right.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

It was a pleasure to deliver care to a person of great character and well known in his professional circles. We as a service provider strive to deliver a quality and safe service and to promote continuity and compassion within the service provision. We always offer flexibility within the best...  

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Review from Claire O (Daughter of Client) published on 30 October 2025 Submitted via Website
Overall Experience

Excellent service providers highly recommended. They go over and above there services and very accommodating for the care of my mum, with change of dates and times when needed and with extra care if needed

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

We thank you for your kind and positive comments and wish to reassure you and the family that we will always strive to go above and beyond to ensure your mother is well cared for and feels happy and safe within our service provision at all times.

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Review from E P (Daughter of Client) published on 28 October 2025 Submitted via Website
Overall Experience

This company and the girls really are lovely and caring. Lisa and Gayle came to do an assessment to help my mother and they provided everything we asked for and what my mother needed. We have also used another company but abc come out on top. Thanks girls for everything.

Reply from Gail Sherrard, Registered Manager at ABC Care Newport
We as a service provider thank you for the kind and positive response.
It makes us very proud that you, as a family feel we deliver safe and quality service to reassure all. We will always strive to deliver and exceed best provision of service to your Mum, ensuring needs are fully met.

We thank...  

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Review from Deborah R (Daughter of Client) published on 28 October 2025 Submitted via Website
Overall Experience
I have to say from point of contact with ABC care they have been nothing but outstanding.
Friendly, compassionate, helpful in every way, shape and form.
My mother is very happy with her carer and enjoys her carers company and looks forward to seeing her and the help she has is enabling her to stay in her own home independently.
Nothing is too much trouble for ABC and only a phone call away.

I cannot recommend them highly enough. I totally have peace of mind knowing that she is being cared for them. I would rate them 10/10

Reply from Gail Sherrard, Registered Manager at ABC Care Newport

Thank you for your kind and positive response. Its is a pleasure to deliver a safe and high quality service to your mother, in the knowledge we make a difference to her life and give you as a family peace of mind that she is safe and well cared for, and that we meet and exceed everyone's expectations, and that we will also always fully meet her needs within any circumstances that arises.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

News (1)

News
  • Posted: Wednesday 24 Dec 2025ABC care Newport want to wish you all a Merry Christmas and a happy, healthy 2026. Some of our staff from our recent get together.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for ABC Care Newport.

Meet the Team (7)

Lisa Shane Job Title: Responsible Individual Joined: 2024
Lisa Shane
I am the Responsible individual for ABC Care Newport with a level 3 qualification in Health and Social care( working toward leadership and management) and background in business management.
Caring has always been my passion, but having my children at a young age meant i initially followed a career in business and customer service to provide stability for my family.
Through this i gained valuable experience in leadership, organization and compliance.
As my children grew older, i was able to move into the care sector which has always been my dream, and i am now able to combine my management experience with my genuine commitment to delivering safe, compassionate and person-centred care.

I am passionate about my role, and am often undertaking many courses to further better my knowledge and provided full support to all our staff and service users.

My Children have better social lifes than me, so hobbies include Gymnastics, swimming, football and Boxing, you will catch me cheering them on.

I am a hugely into travelling and am slowly completing my bucket list of holidays. Conversations with our service users are my favourite and i value the opportunity to listen, learn and connect through their travel stories and personal experience.

Gail Sherrard Job Title: Registered/Operational Manager Joined: 2024
Gail Sherrard

I have in excess of 25 years’ service within the social care framework and achieved my social care qualifications in 2006.

I am passionate to deliver a quality and safe delivery of service to all those with assessed needs within a person centred and holistic way but to also recognise and value the people who deliver these services whether paid or unpaid.

I strive to support these people and promote their compassion and empathy within the wider community ensuring awareness of the important roles these people engage in and how important they are in our society.

With this in mind I believe we must strive to deliver the safest and quality provision of service to all those with identified needs

I have vast experience within social care management and operational matters ensuring full compliance of legislative standards are adhered to at all times.

I have managed service managers and support teams throughout my whole career.

I adopt the principles and values that I work in a people focused service and that to get the best out people and a workforce you must identify good work but to address matters that are not working swiftly and in a timely manner.

This I feel is paramount if a quality provision of service is to be delivered and evidenced to all.

My hobbies are travelling and I have travelled the world exploring different cultures and ways of life that help me understand diversity which now plays a major role within delivery of care.

Aimee Brown Job Title: Senior Carer Joined: 2024
Aimee Brown
My Name is Aimee, and I am the senior carer for ABC Care Newport.
I have over 20 years of experience in social care and have delivered care in nursing and residential homes as well as out in the community. I currently hold my Level 2 and am working towards obtaining my Level 4 in leadership and management.
I am a very caring individual with a bubbly attitude and always strive to provide the best person-centred care possible.
I have undertaken many courses during my career, including respite, palliative, dementia and catheter care.

My hobbies include spending time with my family and friends, days out, and holidays.

Suma Begum Job Title: Carer Joined: 2025
Suma Begum
My name is Suma and i have dedicated the last few years to my passion for caring.
I believe in caring for people from the bottom of my heart and i find great joy in the lessons and stories i learn from those i support.

My aim and purpose is to grow within the care sector and eventually take on a leadership role where i can make a difference.

I have undergone many courses and training and enjoy every aspect of this to further improve my knowledge.

I enjoy spending time with my children and family, days out, holidays and meeting new people.

Rebecca Peacock Job Title: Carer Joined: 2025
Rebecca Peacock

I am an experienced and compassionate carer with over 15 years of experience supporting service users with their daily needs and wellbeing.

I took time away from my career to focus on raising my son, which strengthened my patience, understanding and commitment to caring for others.

I have since returned to the care sector with the same dedication and passion, providing safe, respectful and person-centred care while building strong, trusting relationships with those I support.

I have undergone many courses and training which have furthered my knowledge within the care sector, and I am always eager to learn and take on new roles with the company.

I enjoy spending time with family and friends, going out, holidays, and meeting new people.

Ellie Henry Job Title: Care Joined: 2026
Ellie Henry

My name is Ellie Henry, and I am 23 years old. I am a caring, compassionate, and dedicated individual with a strong interest in helping others. In my free time, I enjoy reading, gaming, and listening to music, as these hobbies help me relax, learn new things, and maintain a healthy work-life balance.

I chose to work in the care industry because I am passionate about supporting people and making a positive difference in their lives. I find it rewarding to help individuals maintain their independence, dignity, and quality of life while providing the care and support they need. Being able to build meaningful relationships and contribute to the well-being of others is what motivates me in my role.

I have been working in the care industry for about a month now, so not very long, but during which I have developed valuable skills in communication, empathy, patience, and person-centred care. I am committed to providing high-quality support and continuously improving my knowledge and experience within the sector.

Caroline Jenkins Job Title: Carer Joined: 2026
Caroline Jenkins

I have worked within the care sector for over 40 years, mostly within the community and charitable organisations. I very much enjoy the role, which is a privilege to enter people's homes and make a difference to their day. It is a very rewarding position. It is a very varied job where you can provide personal care to one person and on the next visit you may make meals and offer some housework, chatting and getting to know that person.

To relax, I have a number of hobbies which I enjoy. I am a keen walker and enjoy going on walking holidays both in this country and abroad. I enjoy reading, and my book collection can vary from biographies to thrillers. At present, I am reading about the disappearing tree line along the Arctic Circle. I also listen to music, and I have a very eclectic collection which ranges from 70 - 80's glam rock to opera and musicals.

I have four granddaughters and play an active part in childcare.

Frequently Asked Questions about ABC Care Newport

How many Carers does ABC Care Newport employ?

ABC Care Newport employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ABC Care Newport to verify any information. View our terms and conditions. ABC Care Newport has an Enhanced Service - more info.