Vestra Homecare Middlesbrough and Stockton Ltd

Suite 5a, Cargo Fleet Offices, Middlesbrough Road, Middlesbrough TS6 6PT
Review Us
9.5 7 Reviews
  • Vestra Homecare Middlesbrough and Stockton Ltd, Middlesbrough
Vestra Homecare has supported vulnerable adults across the North East for over 20 years. The organisation recognises that, for many individuals, receiving care at home is a more effective and comfortable alternative to moving into residential care. Home care enables people to maintain their independence and continue living in familiar surroundings for as long as possible.

Vestra Homecare offers a flexible range of services tailored to individual needs, from 30-minute pop-in visits to full 24-hour live-in care. Vestra Homecare Middlesbrough & Stockton is a contracted provider of Middlesbrough Council and Stockton Borough Council, delivering domiciliary care services to individuals living within the local community.

All care services are delivered by dedicated, compassionate, and well-trained staff. Vestra Homecare recognises the importance of trust when welcoming care assistants into someone’s home and is committed to ensuring that every individual is treated with dignity, respect, and professionalism.

All employees undergo a rigorous recruitment and selection process, which includes reference checks, background checks, and criminal record checks. Prospective staff are also required to successfully complete a comprehensive face-to-face induction training programme held at the company’s local offices. This programme covers nationally recognised topics known as the Care Certificate.

Through this continued investment in staff training and development, Vestra Homecare strives to provide high-quality, person-centred care that promotes independence, dignity, and an improved quality of life for those they support.
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Care Provided by Vestra Homecare Middlesbrough and Stockton Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £13.22 – £13.22
  • Hourly Visiting Care Fees: £26.44 – £26.44
  • Weekly Live-in Care Fees: £1600 – £1600
The price(s) shown are provided by the agency. Contact Vestra Homecare Middlesbrough and Stockton Ltd for full pricing details and T&Cs.

Contact Vestra Homecare Middlesbrough and Stockton Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Vestra Homecare Middlesbrough and Stockton Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Emma Sword (Director)

Vestra Homecare Middlesbrough and Stockton Ltd Reviews (7)

9.5

Vestra Homecare Middlesbrough and Stockton Ltd has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years.
Over all time Vestra Homecare Middlesbrough and Stockton Ltd has 7 reviews.

Overall Experience
  • 7
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Date Published
  • 7
  • 7
  • 7
  • 7
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Reviewer Connection to Vestra Homecare Middlesbrough and Stockton Ltd
  • 2
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  • 1
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  • 1
Total of 7, showing 1-7
Review from T D (Nephew of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
They helped maintain a good standard of care for a carer by consistently demonstrating professionalism, compassion, and a strong sense of responsibility in their daily duties. They ensured that the individual receiving care was always treated with dignity and respect, taking time to listen to their
needs, preferences, and concerns. By following care plans carefully and adapting when necessary, they provided support that was both person-centred and effective. They maintained clear communication with colleagues and other professionals, which helped ensure continuity and consistency in care delivery. Their attention to detail meant that changes in the individual's condition were quickly noticed and reported, allowing for timely intervention. They also upheld hygiene and safety standards, creating a clean and secure environment for both the carer and the individual being supported. In addition, they showed patience and empathy, especially in challenging situations, helping to build trust a
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdThank you for your detailed and thoughtful feedback. We're delighted to hear that our team's professionalism, compassion, and commitment to high standards of care have made a positive difference. It's especially encouraging to know that dignity, respect, and person-centred support were consistently upheld. Your kind words mean a great deal to us and will be shared with the team.
Thanks again, Emma
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Review from Christine D (Partner of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vestra Homecare are helpful caring and professional , I would definitely recommend them to my friends and colleagues. There management staff are always there and go the extra mile for their service users .
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdChristine,
Thank you for your kind words and recommendation. We're so pleased to hear that you find our team helpful, caring, and professional. It's wonderful to know our management staff have made a positive difference by going the extra mile. Your feedback means a lot to us.
Thanks for taking the time to feedback, Emma
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Review from M D (Partner of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time the care Professional attended my partner, the care Professional Claire treated my partner with a truly caring and professional manner and she showed a genuine empathy with my partner which really helped her, Claire would be a great asset to any care company, well done.
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdThank you so much for your wonderful feedback. We're delighted to hear that Claire made such a positive first impression and provided such caring and professional support. Her genuine empathy is something we truly value, and we're so pleased it made a difference to your partner. We'll be sure to pass on your kind words to her.
Thanks again, Emma
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Review from Helen J (Wife of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we receive is good and the carers do an excellent job. They show respect towards the client and myself. They ho above and beyond what is expected from them and they make sure we are both well and have everything we need.
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdHelen,
Thank you for your lovely feedback. We're so pleased to hear that you're happy with the service and that our Care Workers are making such a positive difference. It's wonderful to know they show respect and go above and beyond to support you both. Your kind words mean a great deal to the team.
Thanks again, Emma
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Review from May T (Wife of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been very happy with the service provided and could not ask for more the staff look after my husband with great experience and my husband is so happy when the care staff cone round and support him and are like family to us
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdMay,
Thank you so much for your kind words. We're delighted to hear that you and your husband are happy with the care and support provided. Our team truly values building meaningful relationships, and it means a lot to know they feel like family to you. We'll be sure to share your lovely feedback with the staff.
Thanks for taking the time to leave us a review,
Emma
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Review from Aaron K (Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Julie and Jas and the girls are fab.
Ang, Leanne & Loren Sam, Ruby & Summer care for me 5*. They do my meds hospital appointments shopping and cleaning and I have never had an issue. 5* care company
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdHi Aaron, Thank you for your wonderful feedback and 5-star rating. We're delighted to hear that Ang, Leanne, Loren, Sam, Ruby, and Summer are providing such reliable and supportive care, and that you're happy with all aspects of your service. Your kind words mean a great deal to the whole team. Thanks again for taking the time to leave us a review. Thank Emma
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Review from Lynette R (Daughter of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I changed from another service provider after 7 months of stress, I changed to Vestra and a big weight is lifted off my shoulders and know my dad is getting the care he deserves , they give him his meds they feed him they shower him they care. Tabatha has my dad in a routine she's amazing . My dad is
happy he sees regular faces and loves a chat with Millie and the other girls at shower time . The office staff care and your not just a name they too are caring I couldn't be happier with Vestra Middlesbrough
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdHi Lynette, Thank you for your kind words - we truly appreciate you sharing your experience so positively. It means a great deal to know your dad is happy and receiving the care he deserves. We will ensure your feedback is passed on to Tabatha, Millie, and the wider team.
Thanks again, Emma
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Vestra Homecare Middlesbrough and Stockton Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Vestra Homecare Middlesbrough and Stockton Ltd is calculated as follows: ( (39 Excellents x 5) + (3 Goods x 4) ) ÷ 42 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Vestra Homecare Middlesbrough and Stockton Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vestra Homecare Middlesbrough and Stockton Ltd to verify any information. View our terms and conditions. Vestra Homecare Middlesbrough and Stockton Ltd has an Enhanced Service - more info.