Social Care Team Coach

Job summary

We are on a mission to reinvent the future of care, so communities are supported to thrive, and all members of the care ecosystem are valued.

We are thrilled to be recognised as winners at the 2026 Home Care Awards with the GOLD award for Most Outstanding Independent Homecare Provider, Best for Recruitment, Retention and Staff Motivation & Best for Sustainability Initiative, and we'd love to hear from you!

• Most work will take place on weekdays, but as this role supports care teams who work 7 days a week, there will be times when you need to work outside of “office hours”
• Must be able to drive and have your own car
• Should have a Level 3 Diploma in Health and Social Care
• You will be supporting our teams in Northumberland (Hexham, Blyth, Morpeth, Ponteland & Consett)

Adult social care is in crisis. Despite unprecedented demand, the care sector is under-resourced, stigmatised and undervalued. Demand continues to accelerate, far outstripping supply. The root cause is that people don’t like the roles on offer in the current time-and-task, command-and-control model of delivering care. This crisis shows no sign of slowing.

At BelleVie we are treating the root causes of the care crisis, through a radical new way of working which is built on strong communities, thriving relationships and technology that drives efficiencies, resulting in better outcomes for all.

We are bringing life and energy back to the care sector. Our teams build communities that care and focus on people, not tasks. We care about people’s needs, hopes, desires and fears. Care is about supporting a life well lived, it’s work with meaning, not just a job.

Inspired by the success of the Dutch Buurtzorg model, BelleVie operates self-managing teams of care workers who work together to serve their local neighbourhood. This innovative and new model is enabled and scaled by our proprietary Wellbeing OS technology platform and funded by a monthly subscription. BelleVie has already achieved great success since launching in 2019, with 83% of supported families highly recommending us and multiple national awards to our name.

Do you naturally have a “coaching” rather than “managing” style? Do you have experience of leading high quality services in care? Do you find joy in making a difference in the lives of care workers as well as those receiving care? Are you experienced in, or curious about, new models of care such as self-management and outcomes-based ways of working?

We are currently growing, so we are looking for a Practice Coach to mentor and develop our Care Workers to deliver the highest standards of person centred care and to thrive in self managing teams.

The Role

• To focus on the training and development of existing Wellbeing Support Workers (the name our care workers co-designed for themselves), in self-managing teams, delivering outstanding care and support.
• To lead on reviewing our person centred plans with people we support and training some Wellbeing Support Workers to assist with this.
• To creatively contribute to our learning and development offer for teams and individuals.
• To contribute to an open culture of continuous learning, where we admit mistakes and support one another to achieve.
• To mentor and coach new Wellbeing Support Workers through probation to achieve the BelleVie Certificate of compassionate care and self management.
• To live your values and champion ours as you coach our Wellbeing Support Workers.
• To foster our culture of appreciation and openness, challenging one another to be the best we possibly can.
• To put the people we support at the centre of all our thinking, delivering great, imaginative outcomes, whatever their needs.
• To work closely with the central Leadership team at BelleVie, a team with a variety of skills and experience who will support you to be the best you can.
• To work with the Wellbeing Support Worker and Leadership teams to ensure compliance with CQC and work towards an outstanding rating.
• To be prepared to help out teams as and when required; eg; covering visits in an emergency

The person we want

• Must be able to drive and have their own car
• Level 3 Diploma in Health and Social Care or above is preferred, plus previous experience of supporting teams, care planning and managing risks.
• Is fun loving, positive and great with people
• Is a team player
• Is open and willing to share their achievements and failures
• Is driven by compassion
• Is brave and imaginative
• Is highly responsible and has great integrity
• Is well organised and thorough

We promise you

• A framework for delivering outstanding care and supporting self-managing teams
• Coaching and support
• Technical tools and back office functions to allow operations to grow

We will offer you

• £28,000 per year
• 30 days annual leave + Birthday off work
• We count outcomes not hours, but expect this role to be your full time job of 37.5hrs per week.
• Most work will take place on weekdays, but as this role supports care teams who work 7 days a week, there will be times when you need to work outside of “office hours”. You will be able to claim that time back as “time off in lieu” (TOIL).
• Must have availability during our shift times (generally 7am - 1pm and 4pm - 9pm) to cover visits on occasion when necessary.
• Part of a rota to provide telephone support on weekends, and occasionally cover weekend visits.
• We pride ourselves on working flexible hours - walk the dog, spend time with family - we each take personal responsibility for our outcomes and making sure we’re available to our colleagues.
• A supportive environment, working in a team with a variety of skills and experience who will enable you to be the best you can
• Working from home or working out in the community supporting care teams, meeting people we support and new families across south Northumberland and parts of Newcastle (must be able to drive and have a car!)
• Regular Wellness Activities
• We will provide you with a laptop and phone