Service Manager – Domiciliary Care & Supported Living

Service Manager – Domiciliary Care & Supported Living

Better at Home | Chesham, Buckinghamshire
Full-time | Permanent
Salary: £30,000–£32,000 per annum, depending on experience and qualifications

Better at Home is a family-run care provider delivering domiciliary care and supported living services across Buckinghamshire and Milton Keynes.

We are looking for an experienced and proactive Service Manager to join our management team and support the safe, effective and high-quality delivery of our services.

Reporting directly to the Registered Manager, the Service Manager will take responsibility for the day-to-day management and quality of our care and support services. You will work closely with the Operations Manager and provide leadership and support to our Field Supervisor, Care Coordinators, Team Leaders and frontline care and support staff.

This is a hands-on management role for someone who understands adult social care, can confidently lead and support staff, and is committed to maintaining high standards of care, compliance and service delivery.

Key responsibilities

• Overseeing the day-to-day delivery and quality of our domiciliary care and supported living services
• Supporting the Registered Manager in maintaining CQC compliance and high standards of care
• Providing leadership, guidance and support to the Field Supervisor, Care Coordinators, Team Leaders and care/support staff
• Maintaining oversight of staffing levels, rotas and service cover to ensure services are safely staffed
• Providing on-call management cover on a rotational basis, including responding to urgent operational matters when required
• Monitoring care plans, risk assessments, daily care records and medication documentation
• Completing and overseeing audits, spot checks and other quality assurance activities
• Identifying areas for improvement and ensuring agreed actions are implemented and followed through
• Addressing poor practice and supporting staff to understand and maintain expected standards
• Conducting and supporting staff supervisions, probation reviews and performance management
• Supporting the management of safeguarding concerns, incidents, complaints and investigations
• Working professionally with service users, families, commissioners, healthcare professionals and other external professionals
• Supporting recruitment, induction, training and ongoing staff development
• Promoting person-centred care, dignity, choice, independence and positive outcomes for the people we support
• Maintaining a visible management presence across our services and supporting teams in practice when required
• Working collaboratively with the Registered Manager, Operations Manager and wider management team to support continuous service improvement

About you

We are looking for someone who has:

• Previous management or senior supervisory experience within adult social care
• Experience within domiciliary care and/or supported living
• Good working knowledge of CQC requirements and the Fundamental Standards
• Experience of leading, supervising and developing staff
• Good knowledge of safeguarding, medication management, care planning and risk assessment
• Experience of quality assurance, audits and monitoring care standards
• A minimum Level 4 qualification in Health & Social Care or equivalent
• A Level 5 qualification in Leadership and Management for Adult Care, or willingness to work towards this
• Strong organisational, communication and problem-solving skills
• Confidence in addressing concerns and challenging poor practice appropriately
• Good IT skills and confidence using electronic care management systems
• A full UK driving licence and the ability to travel between services
• Flexibility to participate in the management on-call rota

The person we are looking for

We are looking for someone who is organised, approachable, accountable and proactive. You should be comfortable making decisions, supporting staff and addressing concerns, while ensuring agreed actions are followed through.

You will need to be able to balance the needs of the people we support with staffing, quality, compliance and the day-to-day operational demands of a busy care service.

This is not solely an office-based role. The successful candidate will be expected to maintain a visible presence across our services, build positive relationships with staff and service users, and have a good understanding of the quality of care being delivered.

To apply: