Care Manager (Multi-Branch)

Care Manager (Multi-Branch), Brancaster Homecare Limited

Location: Kendal, Preston and Blackpool

Hours: Full-time, split across branches: 3 days Preston, 1 day Blackpool, 1 day Kendal, plus a shared on-call rota

Reports to: Managing Director

Role summary

You will lead care delivery across our branches. Your first priority is building up and developing the Preston branch, while keeping Blackpool and Kendal running to the same high standard. You will work closely with the Managing Director on compliance and growth, and you will help shape how we open future branches.

Branch responsibilities

• Develop and grow the Preston branch, then support growth in Blackpool, Kendal and any future branches.
• Lead and manage branch staff, including rotas, recruitment, supervision and performance improvement plans.
• Monitor branch performance and budgets, and track KPIs across all branches.
• Oversee service delivery across branches: referrals and assessments, care planning, reviews and service coordination.
• Handle complaints, safeguarding concerns and incidents, and resolve escalated concerns with clients and families.
• Build relationships with clients, families, local authorities, hospitals, commissioners and other professionals.

Compliance, quality and HR

• Work closely with the Managing Director on regulatory compliance, CQC standards and inspection readiness.
• Write and review care plans, risk assessments and documentation, and carry out audits across branches.
• Ensure quality checks are in place: spot checks, supervisions, appraisals, training and medication competency records.
• Support HR across the group, including recruitment, DBS and right-to-work checks, staff wellbeing and employee relations.
• Keep governance frameworks current and prepare reports on quality, compliance and data.

Business growth and tenders

1. Find new business and support growth of the service across branches.
2. Contribute operational evidence to tender and bid submissions, such as staffing, quality and compliance information. Bids are led by the Business Development Manager with final sign-off from the Managing Director.
3. Support the commercial growth of each branch, including preparing for new branches as the company expands.

What we offer:

• Competitive salary.
• Performance-related bonus linked to the measurable benefit your work brings to the company.
• Annual increments based on performance.
• Career progression as the group grows.
• Company pension