Care Manager

Bentleys Home Care is a small, independent and highly personal home care provider based in Dundee. We are not a call-centre agency – our clients and families know us by name, and we pride ourselves on reliability, kindness and going the extra mile.

We are growing, and this is an opportunity to join us at an exciting stage and play an important role in shaping the future of the service.

The Role

We are looking for an experienced and compassionate Care Manager to help lead our Care Inspectorate registered service on a day-to-day basis.

This is a hands-on role combining care management, team leadership, compliance and exceptional customer service.

Key responsibilities include:

• Managing rotas, care delivery and staff allocation across DD5 and wider Dundee
• Completing initial assessments, person-centred care plans and risk assessments
• Acting as a key point of contact for clients and families
• Supervising, mentoring and supporting the Care Team
• Maintaining compliance with Care Inspectorate, SSSC and Health & Social Care Standards
• Conducting spot checks, supervisions, reviews and quality audits
• Managing concerns and complaints professionally and promptly
• Supporting recruitment and onboarding

Customer Service Matters

This isn't just a care management role – excellent customer service is at the heart of what we do.

We are looking for someone who understands that families are trusting us with the people most important to them.

You'll communicate warmly, follow through on promises and make sure clients and families feel heard and supported. You'll notice the small details, proactively address problems and handle difficult conversations with empathy, professionalism and calm.

If you have experience in hospitality, retail or customer service alongside care, we'd particularly love to hear from you.

What We Offer

• Part-time, flexible hours that can work around school hours and other commitments
• Competitive pay plus mileage
• A small, supportive team where you are valued
• Genuine autonomy and the opportunity to help shape a growing service
• A personal working environment where quality of care comes first

If you are passionate about delivering excellent care, supporting a team and providing an outstanding experience for clients and their families, we'd love to hear from you.

Apply today to join Bentleys Home Care.

Pay: £25.00 per hour

Work Location: In person