Care Plan Supervisor

Full-Time Position | Family-Run Domiciliary Care Agency

About the Role

We are looking for a dedicated, organised and compassionate Care Plan Supervisor to join our small, friendly and family-run domiciliary care agency.

This is an exciting opportunity for someone who is passionate about delivering high-quality, person-centred care and who enjoys supporting both clients and care staff. The successful candidate will play an important role in ensuring our clients receive safe, effective and personalised care, whilst helping to maintain the smooth day-to-day running of our care service.

We pride ourselves on providing a personal approach to care, and we are looking for someone who shares our values, understands the importance of treating every individual with dignity and respect, and can work well as part of a close-knit team.

Working Hours and Salary

• Working hours: 09:00 am – 5:00 pm, Monday to Friday.
• On-call responsibilities: Alternate weekends, providing the main or backup on-call service as required.
• Additional care hours: Any care calls undertaken outside of normal working hours (Monday to Friday, 09:00 am–5:00 pm) will be paid at an additional rate of £14.00 per hour, on top of the gross salary.
• Mileage allowance: 35p per mile.
• Travel time: Paid at £13.00 per hour for travel between care calls.

Main Duties and Responsibilities

The Care Plan Supervisor will be responsible for a variety of duties, including:

• Care Planning: Creating, reviewing and updating bespoke, person-centred care plans using our care management software, ensuring they accurately reflect each client's individual needs, preferences and wishes.
• Client Reviews: Carrying out regular telephone and face-to-face home reviews to monitor client satisfaction, wellbeing and changing care needs.
• Care Assessments: Attending client assessments and working alongside clients, families and relevant professionals to establish appropriate care and support requirements.
• On-Call Duties: Providing the main and backup on-call service, offering support and guidance to care staff and responding to emergencies or out-of-hours enquiries.
• Rota Management: Amending and managing staff rotas when sickness, emergency leave or unexpected staffing issues arise, ensuring continuity of care for our clients.
• Email Management: Regularly monitoring and responding to the agency email inbox, ensuring enquiries and communications are dealt with promptly and professionally.
• Professional Liaison: Communicating and working collaboratively with other healthcare professionals and external organisations, including Adult Social Services, Occupational Therapists, GPs and District Nurses.
• Care Delivery: Providing hands-on care and covering scheduled care calls when required to ensure our clients continue to receive the support they need.
• General Supervision: Supporting care staff, promoting good practice and helping to maintain high standards of care throughout the service.

What We Offer

As a small, family-run agency, we value our employees and recognise the important role they play in providing excellent care.

We provide:

• A full-time position within a friendly, supportive and family-oriented working environment.
• A work mobile phone.
• Your own dedicated work email inbox.
• Company uniform.
• Full training and ongoing support.
• Mileage paid at 35p per mile.
• Travel time paid at £13.00 per hour between care calls.
• Additional payment of £14.00 per hour for care calls undertaken outside normal contracted working hours.
• Pension Scheme
• 28 days of paid annual leave
• Opportunities for progression
• Employee's Assistance Programme 
• In-house training provided