Field Care Supervisor

Make a Difference - Lead with Compassion - Deliver Outstanding Care

At Caremark Lewes & Wealden North, we believe great care starts with great people.

Following our recent CQC Good rating, we're looking for an experienced, motivated and compassionate Field Care Supervisor to help ensure people receive outstanding care, enabling them to live safely, independently and with dignity in their own homes.

Are you passionate about delivering high-quality care and supporting others to do the same?

Do you enjoy building relationships with customers and care staff, carrying out assessments and quality checks, and ensuring care is delivered safely and effectively?

You will play an important role in maintaining high standards of care, supporting our team and ensuring our customers receive safe, person-centred care that enables them to remain comfortable and independent in their own homes.

About the Role

As a Field Care Supervisor, you’ll be supporting and mentoring Care Assistants in the community, you’ll build strong relationships, carry out quality visits, and help maintain excellent care standards.

This is a rewarding, predominantly community-based role for someone passionate about person-centred care and making a positive difference to both customers and colleagues every day.

As Field Care Supervisor your responsibilities will include:

• Conduct customers assessments, risk assessments and reviews to ensure care remains safe, effective and person-centred
• Introduce Care Assistants to new customers and oversee the successful start of care packages
• Carry out spot checks, observations and quality assurance visits to monitor service standards
• Supervise, lead and mentor Care Assistants in the community, providing guidance and coaching where require
• Deliver practical inductions, competency assessments and in-community training for new and existing Care Assistants
• Identify training and development needs and support ongoing professional development
• Monitor customers satisfaction and wellbeing, addressing concerns and escalating issues appropriately
• Ensure care plans, risk assessments and documentation are accurate, up to date and compliant with company policies and regulatory requirements
• Promote safeguarding, dignity, independence and person-centred care at all times
• Participate in the on-call rota and provide emergency support outside normal working hours as required
• Maintain effective communication with customers, families, healthcare professionals and colleagues
• Complete reports, audits and administrative tasks accurately and within required timescale
• Providing hands-on care and support to customers as part of your role
• Support our Registered Care Manager and be an integral part of our Care Team

About You

We are looking for someone who:

• Is warm, approachable, and compassionate about delivering truly outstanding care
• Has proven experience working in domiciliary care or a similar care setting
• Has strong communication, organisational and problem-solving skills
• Is confident supporting colleagues and leading by example
• Can work independently while being a positive and reliable team player
• Understands the importance of safeguarding, confidentiality and high care standards
• Excellent written and verbal communication skills
• Is flexible, approachable and committed to making a difference
• Holds a full UK driving licence and has access to a suitable vehicle for work

Previous supervisory or team leader experience is desirable. Relevant care qualifications, including an NVQ or Diploma in Health and Social Care, would be an advantage.

What we Offer

• Excellent rates of pay
• 28 days leave inc. Bank holidays
• Company pension scheme
• Refer a friend bonus scheme
• Blue Light Card
• Fully funded training and career development
• A truly supportive management team
• Being part of a team that cares and respects each other

Why Join Caremark Lewes and Wealden North?

At Caremark, you’re never just a number. We listen, we support, and we invest in our people; because great care starts with a great team.

Apply today and start a career with us, where your compassion truly makes a difference.