Submit a Review for Home Instead (Wirral)
Building 3, Prenton Way, North Cheshire Trading Estate, Prenton, CH43 3EA
View full details of Home Instead (Wirral)Latest Reviews for Home Instead (Wirral)
18 December 2025
Having been a client for nearly 16 years, the quality of carers has been excellent. Communication and frequency of service reviews have varied. Given your positioning at the top end of the market, I expect excellent communication of all changes to my routine!
06 October 2025
Service has been very good. Staff have all lovely and have got to know my husband well, and his routine is maintained. Andrew and Ian are especially good; they engage with my husband well and have a great interaction with my husband. Kirsty, Andrea and the office team are great help. I am now able
to get out to my art class each Friday, and knowing Rod is well looked after gives me peace of mind and I am able to relax. From beginning to care, starting everything has been explained and any changes accommodated swiftly.
03 September 2025
Wonderful experience. I could not fault it. Everyone has been exceptional, especially one in particular. My daughter gets time to herself, knowing the Home Instead team are here supporting me. Office team are supportive and will change things when I need them. I would recommend Home Instead to
everyone, as what I get from the service could be beneficial to others
14 July 2025
All ok. The staff member was a a calm and friendly character who was happy to sit quietly with my husband as he worked on his computer. He served drinks and meals at appropriate times. He did have a number of interests that connected with my husbands, but my husband found in exhausting to hold
conversations so he preferred to be quiet and the staff member respected that.
05 June 2025
From the initial consultation, Home Instead were fantastic to deal with. The registered care manager reassured mum and I and answered all of our questions. When Mum's care visits began, Mum quickly came to know and trust the care professionals who were always so attentive and kind. When mum had
hospital stays, the scheduling team were always so flexible and understanding. Home Instead were always contactable and able to change arrangements often despite short notice. They were recommended to us and I understand why. To another elderly mum and daughter in a similar situation, I would wholeheartedly recommend Home Instead. They enabled mum to stay for longer in the home she loved.
28 May 2025
The carer who comes to sit with my husband is excellent. He engages my husband on a range of topics with knowledge, humour and kindness. Knowing that he is in safe hands whilst I am able to go out for a few hours makes so much difference. Also, when I come home, so many little jobs have been done.
It helps me a lot.
20 May 2025
We received exactly what we were promised.
Very professional and caring, catering to the individuals need and paying attention to the information given. Felt very relaxed when away knowing that relative was in safe and good hands. No complaint from relative, who was not keen to have people call
initially.
We have booked again with confidence.
Would highly recommend.
30 April 2025
My Dad has had a live-in carer since his return from hospital following a small stroke. He is also virtually blind and has poor hearing which, together, mean he can easily become isolated and scared.
He has one main carer with others available to cover holidays. This provides a good level of
consistency and routine. When other carers have attended they have provided variety and different conversation.
My Dad's needs have changed slightly over the past 3 months and this has been immediately recognized by the carer and adjusted as appropriate.
The experience and training of the care professionals mean that nothing is unexpected and is always handled without fuss.
The carers are well supported by their line managers who also support the family, which is much appreciated.
Home Instead have removed the stress and worry of trying to care for my Dad. I know that he is being well-cared for and is happy, secure in the knowledge that he is never on his own and enjoying their company.
23 December 2024
From the first contact with management, everything has been excellent. I have been given a marvellous worker who does all she is asked and more. I am very happy with the service.
11 December 2024
I have had carers for one hour each morning to help me to wash and dress as I am not allowed to bend right down. They have all been very helpful and kind and friendly and I would recommend people to use this company if they need assistance.
12 November 2024
A huge thank you to a particular member of staff at Home Instead for supporting Mum and Dad this year. The care shown to my parents has been exemplary. Mum and Dad relate to the care pros as friends. I too feel the care team are an extension of the family. Home Instead have enabled us to support Mum
and Dad at home through tricky period. I highly recommend.
30 October 2024
Each carer has proved to be extremely helpful and has made my life that much easier.
09 October 2024
I was recommended Home Instead by a friend, and to date, I'm more than satisfied. From the carers to the management they are friendly and helpful.
09 October 2024
I have three girls looking after me and I find all of them very helpful. They are very pleasant and willing and not daunted by anything I ask them. They attend me on Mondays, Wednesdays and Fridays for two hours each morning. I can honestly say that I look forward to their visits. Even their holiday
replacements are first class.
09 October 2024
My mum has been supported to remain in her own home by the fabulous Home Instead carers for the last 18 months since we lost Dad. It would not be possible for her to be here without this support.
They are all warm, kind and caring to Mum and keep her lovingly and safely at home.
20 September 2024
Travelling up from the city to support siblings whilst away, I found Home Instead had been engaged in helping care for my mother. Morning visits to help with getting out of bed/washing/feeding followed up with evening visits to reverse the process to ensure she's safely helped to bed.
I have met 4
staff in the course of over a week and can say without reservation that their level of training/support/knowledge/professionalism is absolutely first-class. Contact with Office for me was seamless. If you are considering seeking support for family, I strongly recommend you consider this company. Awesome service. Thanks!
10 September 2024
The overall standard was good, I paid for night time carers and most were excellent but some were not.
One male carer was excellent, always willing to clear up the kitchen and noticed he did things that needed doing!
One female didn't notice things that needed doing and constantly had to be asked
to help out. There are too many different carers.
27 August 2024
We absolutely love Home Instead. All the carers are kind, funny, moving and eventually become part of the family. One of the staff is amazing, so approachable and caring. Home Instead has been an absolute lifeline to us all. Many thanks all.
22 August 2024
Everything is very satisfactory.
12 July 2024
Very caring team. Always a great support.
Latest Reviews for Home Instead (Wirral)
18 December 2025
Having been a client for nearly 16 years, the quality of carers has been excellent. Communication and frequency of service reviews have varied. Given your positioning at the top end of the market, I expect excellent communication of all changes to my routine!
06 October 2025
Service has been very good. Staff have all lovely and have got to know my husband well, and his routine is maintained. Andrew and Ian are especially good; they engage with my husband well and have a great interaction with my husband. Kirsty, Andrea and the office team are great help. I am now able
to get out to my art class each Friday, and knowing Rod is well looked after gives me peace of mind and I am able to relax. From beginning to care, starting everything has been explained and any changes accommodated swiftly.
03 September 2025
Wonderful experience. I could not fault it. Everyone has been exceptional, especially one in particular. My daughter gets time to herself, knowing the Home Instead team are here supporting me. Office team are supportive and will change things when I need them. I would recommend Home Instead to
everyone, as what I get from the service could be beneficial to others
14 July 2025
All ok. The staff member was a a calm and friendly character who was happy to sit quietly with my husband as he worked on his computer. He served drinks and meals at appropriate times. He did have a number of interests that connected with my husbands, but my husband found in exhausting to hold
conversations so he preferred to be quiet and the staff member respected that.
05 June 2025
From the initial consultation, Home Instead were fantastic to deal with. The registered care manager reassured mum and I and answered all of our questions. When Mum's care visits began, Mum quickly came to know and trust the care professionals who were always so attentive and kind. When mum had
hospital stays, the scheduling team were always so flexible and understanding. Home Instead were always contactable and able to change arrangements often despite short notice. They were recommended to us and I understand why. To another elderly mum and daughter in a similar situation, I would wholeheartedly recommend Home Instead. They enabled mum to stay for longer in the home she loved.
28 May 2025
The carer who comes to sit with my husband is excellent. He engages my husband on a range of topics with knowledge, humour and kindness. Knowing that he is in safe hands whilst I am able to go out for a few hours makes so much difference. Also, when I come home, so many little jobs have been done.
It helps me a lot.
20 May 2025
We received exactly what we were promised.
Very professional and caring, catering to the individuals need and paying attention to the information given. Felt very relaxed when away knowing that relative was in safe and good hands. No complaint from relative, who was not keen to have people call
initially.
We have booked again with confidence.
Would highly recommend.
30 April 2025
My Dad has had a live-in carer since his return from hospital following a small stroke. He is also virtually blind and has poor hearing which, together, mean he can easily become isolated and scared.
He has one main carer with others available to cover holidays. This provides a good level of
consistency and routine. When other carers have attended they have provided variety and different conversation.
My Dad's needs have changed slightly over the past 3 months and this has been immediately recognized by the carer and adjusted as appropriate.
The experience and training of the care professionals mean that nothing is unexpected and is always handled without fuss.
The carers are well supported by their line managers who also support the family, which is much appreciated.
Home Instead have removed the stress and worry of trying to care for my Dad. I know that he is being well-cared for and is happy, secure in the knowledge that he is never on his own and enjoying their company.
23 December 2024
From the first contact with management, everything has been excellent. I have been given a marvellous worker who does all she is asked and more. I am very happy with the service.
11 December 2024
I have had carers for one hour each morning to help me to wash and dress as I am not allowed to bend right down. They have all been very helpful and kind and friendly and I would recommend people to use this company if they need assistance.
12 November 2024
A huge thank you to a particular member of staff at Home Instead for supporting Mum and Dad this year. The care shown to my parents has been exemplary. Mum and Dad relate to the care pros as friends. I too feel the care team are an extension of the family. Home Instead have enabled us to support Mum
and Dad at home through tricky period. I highly recommend.
30 October 2024
Each carer has proved to be extremely helpful and has made my life that much easier.
09 October 2024
I was recommended Home Instead by a friend, and to date, I'm more than satisfied. From the carers to the management they are friendly and helpful.
09 October 2024
I have three girls looking after me and I find all of them very helpful. They are very pleasant and willing and not daunted by anything I ask them. They attend me on Mondays, Wednesdays and Fridays for two hours each morning. I can honestly say that I look forward to their visits. Even their holiday
replacements are first class.
09 October 2024
My mum has been supported to remain in her own home by the fabulous Home Instead carers for the last 18 months since we lost Dad. It would not be possible for her to be here without this support.
They are all warm, kind and caring to Mum and keep her lovingly and safely at home.
20 September 2024
Travelling up from the city to support siblings whilst away, I found Home Instead had been engaged in helping care for my mother. Morning visits to help with getting out of bed/washing/feeding followed up with evening visits to reverse the process to ensure she's safely helped to bed.
I have met 4
staff in the course of over a week and can say without reservation that their level of training/support/knowledge/professionalism is absolutely first-class. Contact with Office for me was seamless. If you are considering seeking support for family, I strongly recommend you consider this company. Awesome service. Thanks!
10 September 2024
The overall standard was good, I paid for night time carers and most were excellent but some were not.
One male carer was excellent, always willing to clear up the kitchen and noticed he did things that needed doing!
One female didn't notice things that needed doing and constantly had to be asked
to help out. There are too many different carers.
27 August 2024
We absolutely love Home Instead. All the carers are kind, funny, moving and eventually become part of the family. One of the staff is amazing, so approachable and caring. Home Instead has been an absolute lifeline to us all. Many thanks all.
22 August 2024
Everything is very satisfactory.
12 July 2024
Very caring team. Always a great support.