Submit a Review for SureCare (Scarborough)
Unit 4 Manor Court, Scarbrough Business Park, Scarborough, YO11 3TU
View full details of SureCare (Scarborough)Latest Reviews for SureCare (Scarborough)
23 January 2026
Used Surecare for last 6 months to help with daily showers after a stay in hospital. Staff were friendly, professional and always attentive to my changing needs. Introduced themselves and remembered my care needs and routines . I can recommend them and will use them again if my health deteriorates
again.
The initial assessment was detailed and identified my many requirements, reviews were conducted regularly, care plans altered if needed, and office staff knowledgeable and efficient. Thank you all.
10 October 2025
Thank you to all concerned for the excellent service provided.
Prompt, professional assistance from the start.
Will not hesitate to contact you for further help if required.
Although this review is brief it will hopefully satisfy the minimum 200 words required.
05 August 2025
Surecare has provided an excellent service of caring for my mother. They provided a care package and services that helped my mother remain in her own home as long as possible. The carers were patient and reliable and made sure my mother was well cared for.
Any calls to the office were greeted with
helpful, friendly staff. Thank you.
03 April 2025
Working with all the SureCare team was a great experience for me and for my mum. They have been kind, supportive and always willing to be flexible with any changes. We have worked with other agencies and this was far and away the best.
13 November 2023
All the staff are helpful and cooperative to the needs of the client.
Would appreciate some written notes on the property and the meal list filled in.
18 May 2023
SureCare has looked after my auntie for over five years now and has helped her so much after her husband abruptly passed away. They supported her emotionally and mentally to carry on living at home, which has been hard as she has dementia. All the care workers have been so kind and understanding
towards her and the family.
01 April 2023
SureCare (Scarborough) has been a huge help to my grandad; he absolutely loves the ladies and gentlemen coming to see him and helping him maintain his independence. The office staff and manager are excellent with him as well when he calls them, and nothing is ever too much trouble. Without their
support, he wouldn’t be able to live on his own.
14 March 2022
I have used Surecare for the past 4-years to provide care and support for my parents, both in their 90s. The managers and admin support staff are very friendly and go the extra mile to fulfil individual requests and preferences. Carers are always polite and kind to my parents and carry out their
duties well and within timescales. They are friendly and chatty and respect my parent's wishes. They look forward to the daily visits.
14 March 2022
I have nothing but praise for Sure Care Scarborough; they truly care about their clients and their families.
My mum has been a client for 3-years. In our opinion, all the care workers and team leaders go way over and above what is expected.
Yes, they support with routines and tasks, but more
importantly, they really have got to know Mum, and she really enjoys the visits.
From a care perspective, the Scarborough team, have liaised with doctors, social services and other agencies to ensure that Mum gets the right level of support, even ringing the doctor to discuss pain relief and ordering and collecting prescriptions on a regular basis.
I would highly recommend Sure Care to anyone considering additional support; they are brilliant.
14 March 2022
Despite exceptionally challenging times due to Covid-19, SureCare rose to the challenge of caring for my mu, who had complex care requirements when discharged from the hospital after a serious stroke last year. The entire team welcomed the additional essential training, which was pivotal to Mum
being released from hospital care, and have continued to adapt to her changing needs always endeavouring to accommodate any special requests even at short notice. This care and support are invaluable, given the fact that immediate family members do not live locally, and it ensures that my parents can live independent lives in their own home. Priceless!
11 March 2021
SureCare has given really good care to Mum over the last 7-months over this difficult time with the Covid rules and regs. Mum is very fond of the carers and their friendly approach to her. The carers are lovely, and all the office staff and manager are really good, nothing is too much trouble for
extra requests and queries. Mum had a short time recently in respite care, and when social services were very late in letting SureCare know Mum was coming home, SureCare were very reassuring to me and managed to put a care package back in with hardly any notice.
05 January 2021
My son has had the service of SureCare for several years now. The staff are friendly, efficient and courteous at all times. We have has very few interruptions in service, and alternatives have always been offered if it ever happens. We enjoy the help of the same carers, which is a credit to them and
the company for maintaining the same staff.
24 November 2020
The Scarborough Surecare team have been amazing with the care and professionalism they have shown my mum since taking over her care! They treat mum with dignity and respect, and she looks forward to them coming! Any communication with the company is swiftly dealt with! I cannot fault Surecare, and
they have given me peace of mind that my mum is been cared for to a very high standard
22 September 2020
All the help is very good.
Kind and caring.
30 July 2020
Very good service.
Carers are prompt, friendly and reliable.
Needs of people I feel are dealt with dignity; making you feel at ease.
30 July 2020
The care provided has been excellent, with all the carers having prompt empathy and willing to go the 'extra mile' to help. It is a positive and sympathetic approach, which is brilliant. Both my parents 90 and 91 look forward immensely to the carers arriving to help them each day.
21 January 2019
Very good service which have already recommended to someone living in Leeds. I appreciate very much all the help I have been given - thank you.
02 November 2017
The carers are reliable, friendly and caring. They encourage my husband to shower and dress with their assistance. I would have no hesitation in recommending them to other people.
07 September 2017
Having had a severe stroke over a year ago, I have had a carer from SureCare for an hour each morning to help me wash and dress. I find them all to be very caring and friendly to chat with. They are very good at remembering my routine and I have never been let down by a carer not arriving.
I also
have a Surecare cleaner for an hour each week and find them most helpful, efficient and adaptive.
21 August 2017
Always helpful and polite, the carers put themselves out to reassure patients they are safe in their hands.
Latest Reviews for SureCare (Scarborough)
23 January 2026
Used Surecare for last 6 months to help with daily showers after a stay in hospital. Staff were friendly, professional and always attentive to my changing needs. Introduced themselves and remembered my care needs and routines . I can recommend them and will use them again if my health deteriorates
again.
The initial assessment was detailed and identified my many requirements, reviews were conducted regularly, care plans altered if needed, and office staff knowledgeable and efficient. Thank you all.
10 October 2025
Thank you to all concerned for the excellent service provided.
Prompt, professional assistance from the start.
Will not hesitate to contact you for further help if required.
Although this review is brief it will hopefully satisfy the minimum 200 words required.
05 August 2025
Surecare has provided an excellent service of caring for my mother. They provided a care package and services that helped my mother remain in her own home as long as possible. The carers were patient and reliable and made sure my mother was well cared for.
Any calls to the office were greeted with
helpful, friendly staff. Thank you.
03 April 2025
Working with all the SureCare team was a great experience for me and for my mum. They have been kind, supportive and always willing to be flexible with any changes. We have worked with other agencies and this was far and away the best.
13 November 2023
All the staff are helpful and cooperative to the needs of the client.
Would appreciate some written notes on the property and the meal list filled in.
18 May 2023
SureCare has looked after my auntie for over five years now and has helped her so much after her husband abruptly passed away. They supported her emotionally and mentally to carry on living at home, which has been hard as she has dementia. All the care workers have been so kind and understanding
towards her and the family.
01 April 2023
SureCare (Scarborough) has been a huge help to my grandad; he absolutely loves the ladies and gentlemen coming to see him and helping him maintain his independence. The office staff and manager are excellent with him as well when he calls them, and nothing is ever too much trouble. Without their
support, he wouldn’t be able to live on his own.
14 March 2022
I have used Surecare for the past 4-years to provide care and support for my parents, both in their 90s. The managers and admin support staff are very friendly and go the extra mile to fulfil individual requests and preferences. Carers are always polite and kind to my parents and carry out their
duties well and within timescales. They are friendly and chatty and respect my parent's wishes. They look forward to the daily visits.
14 March 2022
I have nothing but praise for Sure Care Scarborough; they truly care about their clients and their families.
My mum has been a client for 3-years. In our opinion, all the care workers and team leaders go way over and above what is expected.
Yes, they support with routines and tasks, but more
importantly, they really have got to know Mum, and she really enjoys the visits.
From a care perspective, the Scarborough team, have liaised with doctors, social services and other agencies to ensure that Mum gets the right level of support, even ringing the doctor to discuss pain relief and ordering and collecting prescriptions on a regular basis.
I would highly recommend Sure Care to anyone considering additional support; they are brilliant.
14 March 2022
Despite exceptionally challenging times due to Covid-19, SureCare rose to the challenge of caring for my mu, who had complex care requirements when discharged from the hospital after a serious stroke last year. The entire team welcomed the additional essential training, which was pivotal to Mum
being released from hospital care, and have continued to adapt to her changing needs always endeavouring to accommodate any special requests even at short notice. This care and support are invaluable, given the fact that immediate family members do not live locally, and it ensures that my parents can live independent lives in their own home. Priceless!
11 March 2021
SureCare has given really good care to Mum over the last 7-months over this difficult time with the Covid rules and regs. Mum is very fond of the carers and their friendly approach to her. The carers are lovely, and all the office staff and manager are really good, nothing is too much trouble for
extra requests and queries. Mum had a short time recently in respite care, and when social services were very late in letting SureCare know Mum was coming home, SureCare were very reassuring to me and managed to put a care package back in with hardly any notice.
05 January 2021
My son has had the service of SureCare for several years now. The staff are friendly, efficient and courteous at all times. We have has very few interruptions in service, and alternatives have always been offered if it ever happens. We enjoy the help of the same carers, which is a credit to them and
the company for maintaining the same staff.
24 November 2020
The Scarborough Surecare team have been amazing with the care and professionalism they have shown my mum since taking over her care! They treat mum with dignity and respect, and she looks forward to them coming! Any communication with the company is swiftly dealt with! I cannot fault Surecare, and
they have given me peace of mind that my mum is been cared for to a very high standard
22 September 2020
All the help is very good.
Kind and caring.
30 July 2020
Very good service.
Carers are prompt, friendly and reliable.
Needs of people I feel are dealt with dignity; making you feel at ease.
30 July 2020
The care provided has been excellent, with all the carers having prompt empathy and willing to go the 'extra mile' to help. It is a positive and sympathetic approach, which is brilliant. Both my parents 90 and 91 look forward immensely to the carers arriving to help them each day.
21 January 2019
Very good service which have already recommended to someone living in Leeds. I appreciate very much all the help I have been given - thank you.
02 November 2017
The carers are reliable, friendly and caring. They encourage my husband to shower and dress with their assistance. I would have no hesitation in recommending them to other people.
07 September 2017
Having had a severe stroke over a year ago, I have had a carer from SureCare for an hour each morning to help me wash and dress. I find them all to be very caring and friendly to chat with. They are very good at remembering my routine and I have never been let down by a carer not arriving.
I also
have a Surecare cleaner for an hour each week and find them most helpful, efficient and adaptive.
21 August 2017
Always helpful and polite, the carers put themselves out to reassure patients they are safe in their hands.