SureCare (Scarborough)

Unit 4 Manor Court, Scarbrough Business Park, Scarborough YO11 3TU
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8.7 19 Reviews
  • SureCare (Scarborough), Scarborough
Surecare (Scarborough) offers a variety of home care services to those needing support at home.

Kind and caring staff provide home care services to the elderly, disabled and children.

Care and support is tailored specifically to meet the individual needs of each client.

This includes:

Helping people to get up in the morning or go to bed in the evening;
Washing, bathing and showering;
Getting dressed or undressed;
Support with household chores;
Help with eating and drinking;
Support with medication;
Help for disabled clients, whose disability prevents them carrying out certain tasks.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Care Packages are tailor-made to suit our clients' needs and as such a full care needs assessment is required to determine accurate costs.

Good to Know

Group/Owner

Person in charge

  • Ross Mcneil (Manager)

SureCare (Scarborough) Reviews (19)

8.7

SureCare (Scarborough) has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years.
Over all time SureCare (Scarborough) has 19 reviews.

Overall Experience
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Date Published
  • 19
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Reviewer Connection to SureCare (Scarborough)
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Total of 19, showing 1-19
Review from P K (Daughter of Client) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare has provided an excellent service of caring for my mother. They provided a care package and services that helped my mother remain in her own home as long as possible. The carers were patient and reliable and made sure my mother was well cared for.
Any calls to the office were greeted with
helpful, friendly staff. Thank you.
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Review from L R (Daughter of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Working with all the SureCare team was a great experience for me and for my mum. They have been kind, supportive and always willing to be flexible with any changes. We have worked with other agencies and this was far and away the best.
Reply from Kayleigh Allanson, Registered Manager at SureCare (Scarborough)

Thankyou so much for the lovely review, it has been our pleasure to enable mum to remain at home for as long as possible.

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Review from L G (Niece of Client) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are helpful and cooperative to the needs of the client.
Would appreciate some written notes on the property and the meal list filled in.
Reply from Kayleigh Allanson, Registered Manager at SureCare (Scarborough)

Thank you for the lovely feedback. If you could contact the office, we can arrange for a food chart and notebook to be placed in the property.
Kind Regards.

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Review from M B (Nephew of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare has looked after my auntie for over five years now and has helped her so much after her husband abruptly passed away. They supported her emotionally and mentally to carry on living at home, which has been hard as she has dementia. All the care workers have been so kind and understanding towards
her and the family.
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Review from J A (Grandson of Client) published on 1 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare (Scarborough) has been a huge help to my grandad; he absolutely loves the ladies and gentlemen coming to see him and helping him maintain his independence. The office staff and manager are excellent with him as well when he calls them, and nothing is ever too much trouble. Without their support,
he wouldn’t be able to live on his own.
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Review from Karen C (Daughter of Client) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Surecare for the past 4-years to provide care and support for my parents, both in their 90s. The managers and admin support staff are very friendly and go the extra mile to fulfil individual requests and preferences. Carers are always polite and kind to my parents and carry out their duties
well and within timescales. They are friendly and chatty and respect my parent's wishes. They look forward to the daily visits.
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Review from S M (Daughter of Client) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Sure Care Scarborough; they truly care about their clients and their families.
My mum has been a client for 3-years. In our opinion, all the care workers and team leaders go way over and above what is expected.
Yes, they support with routines and tasks, but more importantly,
they really have got to know Mum, and she really enjoys the visits.
From a care perspective, the Scarborough team, have liaised with doctors, social services and other agencies to ensure that Mum gets the right level of support, even ringing the doctor to discuss pain relief and ordering and collecting prescriptions on a regular basis.
I would highly recommend Sure Care to anyone considering additional support; they are brilliant.
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Review from Sandra P (Daughter of Client) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite exceptionally challenging times due to Covid-19, SureCare rose to the challenge of caring for my mu, who had complex care requirements when discharged from the hospital after a serious stroke last year. The entire team welcomed the additional essential training, which was pivotal to Mum being
released from hospital care, and have continued to adapt to her changing needs always endeavouring to accommodate any special requests even at short notice. This care and support are invaluable, given the fact that immediate family members do not live locally, and it ensures that my parents can live independent lives in their own home. Priceless!
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Review from Christine S (Daughter of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare has given really good care to Mum over the last 7-months over this difficult time with the Covid rules and regs. Mum is very fond of the carers and their friendly approach to her. The carers are lovely, and all the office staff and manager are really good, nothing is too much trouble for extra
requests and queries. Mum had a short time recently in respite care, and when social services were very late in letting SureCare know Mum was coming home, SureCare were very reassuring to me and managed to put a care package back in with hardly any notice.
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Review from Stella A (Mother of Client) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has had the service of SureCare for several years now. The staff are friendly, efficient and courteous at all times. We have has very few interruptions in service, and alternatives have always been offered if it ever happens. We enjoy the help of the same carers, which is a credit to them and
the company for maintaining the same staff.
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Review from Gill S (Daughter of Client) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Scarborough Surecare team have been amazing with the care and professionalism they have shown my mum since taking over her care! They treat mum with dignity and respect, and she looks forward to them coming! Any communication with the company is swiftly dealt with! I cannot fault Surecare, and they
have given me peace of mind that my mum is been cared for to a very high standard
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Review from S W (Client) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the help is very good.
Kind and caring.
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Review from L N (Cousin of Client) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service.
Carers are prompt, friendly and reliable.
Needs of people I feel are dealt with dignity; making you feel at ease.
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Review from S D (Son of Client) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided has been excellent, with all the carers having prompt empathy and willing to go the 'extra mile' to help. It is a positive and sympathetic approach, which is brilliant. Both my parents 90 and 91 look forward immensely to the carers arriving to help them each day.
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Review from Joy C (Client) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service which have already recommended to someone living in Leeds. I appreciate very much all the help I have been given - thank you.
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Review from Valerie H (Wife of Client) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are reliable, friendly and caring. They encourage my husband to shower and dress with their assistance. I would have no hesitation in recommending them to other people.
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Review from Margaret D (Client) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had a severe stroke over a year ago, I have had a carer from SureCare for an hour each morning to help me wash and dress. I find them all to be very caring and friendly to chat with. They are very good at remembering my routine and I have never been let down by a carer not arriving.
I also
have a Surecare cleaner for an hour each week and find them most helpful, efficient and adaptive.
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Review from I B (Wife of Client) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful and polite, the carers put themselves out to reassure patients they are safe in their hands.
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Review from John Thomas W (Client) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As far as I'm concerned, SureCare is a very sound and reliable firm. Just over 6 years after coming out of the hospital after an aortic aneurysm (December 2015), I had a 2-week daily care, which I eventually reduced to a 2 days per week. Currently on a 7 day per week following heart failure in May 2016.
Please note that care for me consists of one half-hour per day.
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Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for SureCare (Scarborough) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for SureCare (Scarborough) is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Scarborough) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about SureCare (Scarborough)

What Type of Services does SureCare (Scarborough) offer?

SureCare (Scarborough) offers Home Care.

How many Carers does SureCare (Scarborough) employ?

SureCare (Scarborough) employs 72 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Scarborough) to verify any information. View our terms and conditions. SureCare (Scarborough) has an Enhanced Service - more info.