Submit a Review for Willowbrook Homecare (Hyndburn)
188-190 Union Road, Oswaldtwistle, Accrington, BB5 3EG
View full details of Willowbrook Homecare (Hyndburn)Latest Reviews for Willowbrook Homecare (Hyndburn)
12 March 2026
I am disappointed to learn that the necessary equipment request was only submitted the day after my father was admitted to hospital.
It was known and agreed at the beginning of February, when care started with Willowbrook, that my father needed to be showered, at the very least. Unfortunately, this
had not occurred under the previous social service crisis care team.
Once care was being paid for, the agreement was to get dad into the shower at least once per week. Equipment should have been requested earlier in the process so that my father could have his first shower in 4 months. Previously my 81 year old mother had been his main carer and was able to get dad into the shower, on her own, and take him out occasionally.
His wellbeing deteriorated quickly as he was very uncomfortable. He asked me a number of times when he was going to be able to get out of bed, have a shower and sit for a few hours in the living room with my mother. I believe this lack of organisation failed my father.
26 September 2025
All staff are very helpful to my brother if any problems arise, then they contact me as soon as possible to let me know. My brother Stephen always has a good word to say about all the staff that come to him, so that's a plus, and they have been coming to him for about 7 years now
15 September 2025
I have been with Willowbrook home care for the last three years. The care I have been given is excellent, from their compassion, loyalty and being there for me for these last three years, which have been rather difficult for me.
The carers are kind, punctual and attend many doctor appointments
with me, and nothing is too much to ask them; they are a valuable part of my daily life. Everyone I have met at Willowbrook is incredibly kind, and I would not go to any other home care company. I truly thank you all for being nothing short of amazing.
04 October 2023
All the carers I have had during the night are lovely and very helpful. I would definitely recommend them. I was only having them for a short period for pressure relief as I can't turn over myself during the night but I am hoping I can keep them longer.
Latest Reviews for Willowbrook Homecare (Hyndburn)
12 March 2026
I am disappointed to learn that the necessary equipment request was only submitted the day after my father was admitted to hospital.
It was known and agreed at the beginning of February, when care started with Willowbrook, that my father needed to be showered, at the very least. Unfortunately, this
had not occurred under the previous social service crisis care team.
Once care was being paid for, the agreement was to get dad into the shower at least once per week. Equipment should have been requested earlier in the process so that my father could have his first shower in 4 months. Previously my 81 year old mother had been his main carer and was able to get dad into the shower, on her own, and take him out occasionally.
His wellbeing deteriorated quickly as he was very uncomfortable. He asked me a number of times when he was going to be able to get out of bed, have a shower and sit for a few hours in the living room with my mother. I believe this lack of organisation failed my father.
26 September 2025
All staff are very helpful to my brother if any problems arise, then they contact me as soon as possible to let me know. My brother Stephen always has a good word to say about all the staff that come to him, so that's a plus, and they have been coming to him for about 7 years now
15 September 2025
I have been with Willowbrook home care for the last three years. The care I have been given is excellent, from their compassion, loyalty and being there for me for these last three years, which have been rather difficult for me.
The carers are kind, punctual and attend many doctor appointments
with me, and nothing is too much to ask them; they are a valuable part of my daily life. Everyone I have met at Willowbrook is incredibly kind, and I would not go to any other home care company. I truly thank you all for being nothing short of amazing.
04 October 2023
All the carers I have had during the night are lovely and very helpful. I would definitely recommend them. I was only having them for a short period for pressure relief as I can't turn over myself during the night but I am hoping I can keep them longer.