Willowbrook Homecare (Hyndburn)

188-190 Union Road, Oswaldtwistle, Accrington BB5 3EG
Review Us
9.0 3 Reviews
  • Willowbrook Homecare (Hyndburn), Accrington
Willowbrook (Hyndburn) Ltd provides care throughout East Lancashire. The company has extensive experience in domiciliary care services, managing care and support within Extra Care Schemes plus Roving Night Support and Crisis Intervention.

Since being founded in December 2000, Willowbrook Homecare has become a successful, respected and innovative homecare provider.

The team supports each client to maintain an independent lifestyle with all care tailored to the client’s individual needs and wishes. Each individual is treated with dignity and respect and enabled to retain control over their lives while receiving care and support in a safe environment and community.

Please contact the team for further information about the services they provide.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £12.35

These prices are only a guideline, please contact Willowbrook Homecare (Hyndburn) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Mary Noone (Registered Manager)

Willowbrook Homecare (Hyndburn) Reviews (3)

9.0

Willowbrook Homecare (Hyndburn) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Willowbrook Homecare (Hyndburn) has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 2
  • 2
  • 3
  • 0
Reviewer Connection to Willowbrook Homecare (Hyndburn)
  • 2
  • 1
Total of 3, showing 1-3
Review from Keith B (Brother of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very helpful to my brother if any problems arise, then they contact me as soon as possible to let me know. My brother Stephen always has a good word to say about all the staff that come to him, so that's a plus, and they have been coming to him for about 7 years now
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Hyndburn)

Thank you so much for sharing your experience with us. We're truly honoured to have supported Stephen for so many years, and it's wonderful to hear that he has such kind words for our team. Keeping families informed and involved is very important to us, so we're pleased this has helped you feel reassured about his care.Warm regards,The Willowbrook Homecare Team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine S (Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Willowbrook home care for the last three years. The care I have been given is excellent, from their compassion, loyalty and being there for me for these last three years, which have been rather difficult for me.


The carers are kind, punctual and attend many doctor appointments with

me, and nothing is too much to ask them; they are a valuable part of my daily life. Everyone I have met at Willowbrook is incredibly kind, and I would not go to any other home care company. I truly thank you all for being nothing short of amazing.
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Hyndburn)

Thank you so much for sharing your lovely feedback. We are truly privileged to have supported you over the past three years, and it means a lot to know our team's kindness, reliability and compassion have helped make things a little easier. Your words about our carers attending appointments and being part of your daily life reflect exactly what we strive for, person-centred care that helps people feel safe, valued and supported. On behalf of everyone at Willowbrook, thank you for your trust. We're honoured to continue supporting you. Warmest regards, The Willowbrook Homecare Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanne C (Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers I have had during the night are lovely and very helpful. I would definitely recommend them. I was only having them for a short period for pressure relief as I can't turn over myself during the night but I am hoping I can keep them longer.
Reply from Lynsey Davies-Coward, Registered Manager at Willowbrook Homecare (Hyndburn)

Thank you so much for your lovely feedback. I'm pleased to hear that you have found the care team helpful and that you recommend the service to others. Your feedback is greatly appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Willowbrook Homecare (Hyndburn) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Willowbrook Homecare (Hyndburn) is calculated as follows: ( (16 Excellents x 5) ) ÷ 16 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willowbrook Homecare (Hyndburn) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (4)

Lynn

Lynn Walsh

Job Title: Deputy Manager Joined: 2008

Lynn supports the overall management of our Hyndburn branch, helping to ensure our high standards of care are upheld and all regulatory requirements are met. She works closely with the care team to coordinate services, oversee client care, and maintain quality through regular monitoring and reviews. Lynn’s approachable style ensures the people we support continue to receive safe, responsive, and person-centred care.

Alison

Alison Flegg

Job Title: Area Co-ordinator Joined: 2007

Alison plays a vital role in the smooth day-to-day running of our Hyndburn service. From recruitment through to training, she ensures our employees have the skills and support they need to deliver high-quality care. Alison ensures that the documentation for the people we care for is accurate and up to date, and works closely with our Field Supervisor to ensure that both clients and employees are fully supported.

Anne

Anne Silcox

Job Title: Care Plan Lead & Trainer Joined: 2019

Anne oversees care planning across Hyndburn, Lytham, and all our Extra Care Services, ensuring care plans are thorough, accurate, and tailored to the needs of the people we support and care for. She also delivers a full range of mandatory, induction and tailored training, as well as focused workshops, helping our employees develop the skills and knowledge to provide safe, high-quality, person-centred care.

Aimee

Aimee Timlin

Job Title: Field Care Supervisor Joined: 2023

Aimee plays a key role in supporting both our clients and our team out in the community. She ensures care plans and records remain accurate and up to date, and that regular reviews are conducted. Aimee is a friendly point of contact for people we care for and their families, offering reassurance and guidance. She also supports our employees with the information and feedback they need to deliver high-quality, person-centred care every day.

Frequently Asked Questions about Willowbrook Homecare (Hyndburn)

What Type of Services does Willowbrook Homecare (Hyndburn) offer?

Willowbrook Homecare (Hyndburn) offers Home Care.

How many Carers does Willowbrook Homecare (Hyndburn) employ?

Willowbrook Homecare (Hyndburn) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Willowbrook Homecare (Hyndburn) to verify any information. View our terms and conditions. Willowbrook Homecare (Hyndburn) has an Enhanced Service - more info.