Submit a Review for Home Instead (Swansea)
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea, SA5 4DL
View Full Details of Home Instead (Swansea)Latest Reviews for Home Instead (Swansea)
03 July 2025
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour. They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and they also do some hoovering and polishing.
09 May 2025
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions. The caregiver was prompt, professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house. When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.
08 May 2025
Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care is great, thoughtful and proactive.
06 May 2025
Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.
20 March 2025
Great service provided The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care. Also we are kept aware of any changes due to illness / unforeseen circumstances.
19 March 2025
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant. I just want to say that he has a brilliant team now looking after him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner". He is happy, clean and tidy in presentation with none of the stress he previously felt. I can only thank you and highly commend the your company and your staff for the excellent care my son now has.
19 March 2025
Very pleased with the fact that the service provider communicates well with us. Any small problems are dealt with promptly and effectively. My particular carer, provides the care as per our contract exceedingly well. She is pleasant, relaxed and efficient, her time keeping is great, and my wife and I are very pleased with her work ethic.
17 March 2025
We found you to be very helpful, friendly and easy to deal with. My aunt was treated with patience and dignity and we were very happy with the speed that you were able to provide care and the care that was provided.
17 March 2025
The service is very good and helping my mum on days I cannot see her. They help out as requested by my mum. Only had them for a few weeks and it is going well. Will have more to say after they have been coming for long but it is excellent.
17 December 2024
I thought I should let you know how much I continue to be impressed with my main carer. She has now been with me for some years and has consistently been quite outstanding. She has a wealth of experience in the care sector and is highly professional. She has a very broad range of competence, there is nothing she does not seem able to do. She is very energetic and has bags of initiative. At the same time she is extremely kind and endowed with a great capacity for empathy. She is also a delightful person and an unalloyed pleasure to have in my house. They don't come any better. It would not be possible.
03 December 2024
We are very pleased with the care my father received. Care staff were on time, friendly and caring. It gave me peace of mind while I was away. Providing a meal and company, taking a personal interest in my father and his hobbies made a huge difference to my dad's day. They even made sure my cats were fed. Best care company I've experienced.
26 November 2024
I am very pleased with the service provided by Home Instead. The carers have been helpful, reliable, versatile and empathetic. They are also incidentally interesting people, many of whom have themselves grappled with major problems and who bring with them a range of experience. Home Instead seems to be a flexible organisation, dedicated to understanding and answering people's needs and,after only a few weeks of care, I would without hesitation recommend it to others.
09 October 2024
I am perfectly satisfied with the service provided. My requests are always fulfilled and I am very grateful for the assistance offered (e.g. being taken to visit my husband in the Nursing Home and to do my supermarket shopping, etc).
02 October 2024
Home Instead has been providing excellent care to my mother-in-law since the beginning of the 2024. They have taken time to find a good match between the carers and her interests and likes and ensure (as far as possible) that it is these carers who visit her on a regular basis. They provide excellent communication with the wider family and we really feel she is in capable hands. My mother-in-law is extremely happy with the support she is receiving and based on our experiences I would have no hesitation at all in recommending Home Instead to others.
23 September 2024
I got in touch with Home Instead following an emergency regarding care needed for my Dad when my Mum was taken ill. The manager was very helpful and patient from the start, during a very stressful time. I had a visit the same day to discuss options and since then my Mum has had 2 great carers come to the house to help overnight. Really pleased with the service we've been provided.
20 September 2024
I contacted Home Instead as my mum had just started dialysis and I was going away the week after. Someone came around a few days later to assess my mum's needs and started the help a week later. They took my mum to her dialysis sessions and picked her up and then stayed with her for an hour to help with any jobs or do her lunch. Fabulous service and felt comforted to know someone was there with my mum while I was away. Being able to see the daily reports online was also very good. Highly recommend.
18 September 2024
The standard of care was second to none. My mum thoroughly enjoyed having them here, they were wonderful to her and tended to all her needs. I would highly recommend it. They always arrived with a smile and were eager to do whatever was needed or wanted! One lady was the main carer and she was so attentive to my mother, I couldn't have asked for more. I don't know the other lady, I know she was a doctor, she was also wonderful. The service is exemplary. Thank you very much for giving me peace of mind while I had a break.
15 August 2024
Staff are bright, kind and caring and go above and beyond to make sure that my mum feels happy and has everything she needs to make the rest of her day comfortable. They take their time to talk with her and are patient and help with the little things that she may be struggling with on that particular day.
13 August 2024
Mum is really pleased with the visits she receives. Initially just an hour a day, 4 days a week, but then increased to 5 so that Mum was visited every day that we were in work. In just 2 months we have seen a significant improvement in Mum's wellbeing. The carer is always on time, completes household chores as needed and sits for a coffee and a chat, which means so much to Mum, now she knows she'll always see someone every day.
24 July 2024
It is very early in connection with Home Instead having only had two visits so far and difficult to assess. However, I cannot fault the two carers' personalities and help and this allowed the easy acceptance of my wife who for some time has been resistant to having someone she doesn't know in the home. I am sure that the carer will gain more of my wife's trust as time goes on and will make a huge contribution to her wellbeing.
Latest Reviews for Home Instead (Swansea)
03 July 2025
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour. They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and they also do some hoovering and polishing.
09 May 2025
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions. The caregiver was prompt, professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house. When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.
08 May 2025
Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care is great, thoughtful and proactive.
06 May 2025
Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.
20 March 2025
Great service provided The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care. Also we are kept aware of any changes due to illness / unforeseen circumstances.
19 March 2025
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant. I just want to say that he has a brilliant team now looking after him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner". He is happy, clean and tidy in presentation with none of the stress he previously felt. I can only thank you and highly commend the your company and your staff for the excellent care my son now has.
19 March 2025
Very pleased with the fact that the service provider communicates well with us. Any small problems are dealt with promptly and effectively. My particular carer, provides the care as per our contract exceedingly well. She is pleasant, relaxed and efficient, her time keeping is great, and my wife and I are very pleased with her work ethic.
17 March 2025
We found you to be very helpful, friendly and easy to deal with. My aunt was treated with patience and dignity and we were very happy with the speed that you were able to provide care and the care that was provided.
17 March 2025
The service is very good and helping my mum on days I cannot see her. They help out as requested by my mum. Only had them for a few weeks and it is going well. Will have more to say after they have been coming for long but it is excellent.
17 December 2024
I thought I should let you know how much I continue to be impressed with my main carer. She has now been with me for some years and has consistently been quite outstanding. She has a wealth of experience in the care sector and is highly professional. She has a very broad range of competence, there is nothing she does not seem able to do. She is very energetic and has bags of initiative. At the same time she is extremely kind and endowed with a great capacity for empathy. She is also a delightful person and an unalloyed pleasure to have in my house. They don't come any better. It would not be possible.
03 December 2024
We are very pleased with the care my father received. Care staff were on time, friendly and caring. It gave me peace of mind while I was away. Providing a meal and company, taking a personal interest in my father and his hobbies made a huge difference to my dad's day. They even made sure my cats were fed. Best care company I've experienced.
26 November 2024
I am very pleased with the service provided by Home Instead. The carers have been helpful, reliable, versatile and empathetic. They are also incidentally interesting people, many of whom have themselves grappled with major problems and who bring with them a range of experience. Home Instead seems to be a flexible organisation, dedicated to understanding and answering people's needs and,after only a few weeks of care, I would without hesitation recommend it to others.
09 October 2024
I am perfectly satisfied with the service provided. My requests are always fulfilled and I am very grateful for the assistance offered (e.g. being taken to visit my husband in the Nursing Home and to do my supermarket shopping, etc).
02 October 2024
Home Instead has been providing excellent care to my mother-in-law since the beginning of the 2024. They have taken time to find a good match between the carers and her interests and likes and ensure (as far as possible) that it is these carers who visit her on a regular basis. They provide excellent communication with the wider family and we really feel she is in capable hands. My mother-in-law is extremely happy with the support she is receiving and based on our experiences I would have no hesitation at all in recommending Home Instead to others.
23 September 2024
I got in touch with Home Instead following an emergency regarding care needed for my Dad when my Mum was taken ill. The manager was very helpful and patient from the start, during a very stressful time. I had a visit the same day to discuss options and since then my Mum has had 2 great carers come to the house to help overnight. Really pleased with the service we've been provided.
20 September 2024
I contacted Home Instead as my mum had just started dialysis and I was going away the week after. Someone came around a few days later to assess my mum's needs and started the help a week later. They took my mum to her dialysis sessions and picked her up and then stayed with her for an hour to help with any jobs or do her lunch. Fabulous service and felt comforted to know someone was there with my mum while I was away. Being able to see the daily reports online was also very good. Highly recommend.
18 September 2024
The standard of care was second to none. My mum thoroughly enjoyed having them here, they were wonderful to her and tended to all her needs. I would highly recommend it. They always arrived with a smile and were eager to do whatever was needed or wanted! One lady was the main carer and she was so attentive to my mother, I couldn't have asked for more. I don't know the other lady, I know she was a doctor, she was also wonderful. The service is exemplary. Thank you very much for giving me peace of mind while I had a break.
15 August 2024
Staff are bright, kind and caring and go above and beyond to make sure that my mum feels happy and has everything she needs to make the rest of her day comfortable. They take their time to talk with her and are patient and help with the little things that she may be struggling with on that particular day.
13 August 2024
Mum is really pleased with the visits she receives. Initially just an hour a day, 4 days a week, but then increased to 5 so that Mum was visited every day that we were in work. In just 2 months we have seen a significant improvement in Mum's wellbeing. The carer is always on time, completes household chores as needed and sits for a coffee and a chat, which means so much to Mum, now she knows she'll always see someone every day.
24 July 2024
It is very early in connection with Home Instead having only had two visits so far and difficult to assess. However, I cannot fault the two carers' personalities and help and this allowed the easy acceptance of my wife who for some time has been resistant to having someone she doesn't know in the home. I am sure that the carer will gain more of my wife's trust as time goes on and will make a huge contribution to her wellbeing.