Submit a Review for Home Instead (Cardiff)
Unit 6, Regents Court, Nettlefold Road, Cardiff, CF24 5JQ
View full details of Home Instead (Cardiff)Latest Reviews for Home Instead (Cardiff)
13 March 2026
The staff go above and beyond to make mum's experience as good as it can be.
The carers really do care about mum and she is treated with dignity and respect.
They are happy to do extras as well such as putting a wash on and caring for the cat.
Mum is looked after by a small team so she gets to know
her carers.
The whole team are always helpful and do their best to help with any queries.
13 March 2026
Have been using Home Instead for nearly a year and the carers are lovely - respectful considerate and all bring something different to mum' day. She has been able to establish relationships with her regular carers and enjoys their visits enormously.
09 February 2026
Home Instead has provided my mum with excellent care in the 18 months we have used their services. The team from admin support, care coordinators and of course the carers themselves are all excellent. The general policy of having a small team of regular carers means that they really get to know mum
and adapt to her needs.
The daily update on the app is invaluable as I am reassured that mums care needs are addressed and we can chage or add tasks easily when required. The care coordinators regularly check in with us in case there are any issues that need addressing.
Mum has an hours visit daily and this has made a real difference to her staying at home and supporting her tokeep as independent as possible.
Thank you to everyone involved - you are really doing a fantastic job!
22 December 2025
I have fairly recently signed up to Home Instead to support my Dad and allow him to stay in his own house.
The staff, both in the office and out visiting, are kind, helpful, patient and professional. They are flexible treating the client with sensitivity giving the family confidence.
19 December 2025
I have used Home Instead for seven years, firstly to care for my wife (who eventually died from Alzheimer's) then for myself. The support has been nothing short of marvellous. They manage to recruit excellent staff and control timetables so there is always someone at hand when needed. The care is
personal, with the exception of holidays or sickness, the same carer will attend at each regular appointed time. The fees are high but the quality of care justifies it. I would recommend them to anyone seeking support.
04 December 2025
Auntie Sue's companions have been lovely, especially Linda. Auntie Sue can get abit confused & it gives me peace of mind to know that somebody is keeping an eye on her, as unfortunately I cannot give her that as I have other commitments.
12 August 2025
In November 2024 Home Instead stepped in at the last minute, to put a care package in place for our mother. Following a short illness, it became apparent our mother needed a daily oversight visit, which we could not provide as my brother and I do not live locally. While anything like this takes time
to settle on both sides, Home Instead have been tireless in helping to get things right and listening to feedback. The carers are great and now have a good routine with our mother. The daily updates on the app are invaluable. They enable us to follow up on things with our mother as necessary, from a distance. Our mother's quality of life has improved with Home Instead. We are so grateful she can maintain her much valued independence.
23 June 2025
We found the level of care provided was excellent. All staff we dealt with were pleasant and friendly and queries were dealt with very speedily and efficiently. My sister was happy with the service and was very fond of the carers, they became like friends. We would highly recommend Home Instead to
anyone seeking care for a loved one. My sister needed to move on with her care as her cognitive condition deteriorated but had this not been the case, I'm confident we would have continued with Home Instead for longer.
16 May 2025
Very good service. Have only used one staff member for a year, but she is excellent. The only criticism is in communicating dates for cancellations seems poor.
24 April 2025
Have used Home Instead for many years for my mother's care. I have found them to be caring, understanding, compassionate and provide reliable care.
They get to know their clients and understand their needs and lifestyles.
22 July 2024
We are completely happy with the service you provide and would recommend your firm.
27 June 2024
I find all the carers that come to me are brilliant with the helo they give me always on time, they are excellent with anything they do for me.
12 June 2024
Home Instead is simply the best care agency I have come across. Due to our circumstances, we had to try several agencies for my elderly mother before we found out about Home Instead. With this agency, my mother feels cared for by the staff who attend to her needs as they spend every minute of the
call helping and interacting with her. I'm very impressed.
17 May 2024
Very professional, friendly and supportive service from the first approach through to the implementation of the care plan. Very responsive to the changing needs of my mother, including during an unexpected hospital stay. The care team were all flexible and responsive to requests. Inevitably there
are different strengths and knowledge levels amongst the individual carers but with a willingness to learn and provide the best care, we felt my mother was in safe, secure hands and that any communication difficulties could be resolved promptly. We learnt from carers as a family and they listened to us!
09 May 2024
Very satisfied with the help I am receiving. Very helpful carers.
30 April 2024
Home Instead have been supporting my mum for a couple of years now. I am really pleased with the service they provide and so is my mum. I’ve met a few of the caregivers and they are always helpful and friendly. They assist Mum with anything she needs, even walking her dog if required. They are
always punctual and efficient and the main thing is they are reliable.
There have been times when I’ve required a couple of extra hours of support from them and this has been managed very quickly by the team, without any issues. I can highly recommend them.
25 April 2024
I am very comfortable with the care I receive from my weekly visit. I have the same lady with time who is like one of the family.
07 March 2024
Generally very good - a couple of problems when a carer we had asked not to be sent appeared and another when the carer was late arriving, which the company knew would be happening but I didn't know.
19 February 2024
We have been using Home Instead’s service now for over 5 years and it’s irreplaceable for my mother's care. The caregivers are just like friends to my mum which is exactly the kind of relationship she wanted with her home help. We know that we can fully trust the caregiver to always have her best
interests at heart. We now have an app that the caregivers fill in every day so that we can remotely check on her well-being as well. The office keep in good communication with me to let me know of any issues on availability and any concerns they have.
We couldn’t be without this service and it means that my mum can carry on living in her own home for as long as possible.
15 November 2023
Thank you Home Instead, you have indeed helped us as a family keep our mother at home way longer than it would otherwise have been possible.
You have provided us with some truly exceptional caregivers, over the many years we've been with you. We sing their praises, their job isn't easy. Always
helpful on the phone, managers and schedulers have played their part excellently.
Latest Reviews for Home Instead (Cardiff)
13 March 2026
The staff go above and beyond to make mum's experience as good as it can be.
The carers really do care about mum and she is treated with dignity and respect.
They are happy to do extras as well such as putting a wash on and caring for the cat.
Mum is looked after by a small team so she gets to know
her carers.
The whole team are always helpful and do their best to help with any queries.
13 March 2026
Have been using Home Instead for nearly a year and the carers are lovely - respectful considerate and all bring something different to mum' day. She has been able to establish relationships with her regular carers and enjoys their visits enormously.
09 February 2026
Home Instead has provided my mum with excellent care in the 18 months we have used their services. The team from admin support, care coordinators and of course the carers themselves are all excellent. The general policy of having a small team of regular carers means that they really get to know mum
and adapt to her needs.
The daily update on the app is invaluable as I am reassured that mums care needs are addressed and we can chage or add tasks easily when required. The care coordinators regularly check in with us in case there are any issues that need addressing.
Mum has an hours visit daily and this has made a real difference to her staying at home and supporting her tokeep as independent as possible.
Thank you to everyone involved - you are really doing a fantastic job!
22 December 2025
I have fairly recently signed up to Home Instead to support my Dad and allow him to stay in his own house.
The staff, both in the office and out visiting, are kind, helpful, patient and professional. They are flexible treating the client with sensitivity giving the family confidence.
19 December 2025
I have used Home Instead for seven years, firstly to care for my wife (who eventually died from Alzheimer's) then for myself. The support has been nothing short of marvellous. They manage to recruit excellent staff and control timetables so there is always someone at hand when needed. The care is
personal, with the exception of holidays or sickness, the same carer will attend at each regular appointed time. The fees are high but the quality of care justifies it. I would recommend them to anyone seeking support.
04 December 2025
Auntie Sue's companions have been lovely, especially Linda. Auntie Sue can get abit confused & it gives me peace of mind to know that somebody is keeping an eye on her, as unfortunately I cannot give her that as I have other commitments.
12 August 2025
In November 2024 Home Instead stepped in at the last minute, to put a care package in place for our mother. Following a short illness, it became apparent our mother needed a daily oversight visit, which we could not provide as my brother and I do not live locally. While anything like this takes time
to settle on both sides, Home Instead have been tireless in helping to get things right and listening to feedback. The carers are great and now have a good routine with our mother. The daily updates on the app are invaluable. They enable us to follow up on things with our mother as necessary, from a distance. Our mother's quality of life has improved with Home Instead. We are so grateful she can maintain her much valued independence.
23 June 2025
We found the level of care provided was excellent. All staff we dealt with were pleasant and friendly and queries were dealt with very speedily and efficiently. My sister was happy with the service and was very fond of the carers, they became like friends. We would highly recommend Home Instead to
anyone seeking care for a loved one. My sister needed to move on with her care as her cognitive condition deteriorated but had this not been the case, I'm confident we would have continued with Home Instead for longer.
16 May 2025
Very good service. Have only used one staff member for a year, but she is excellent. The only criticism is in communicating dates for cancellations seems poor.
24 April 2025
Have used Home Instead for many years for my mother's care. I have found them to be caring, understanding, compassionate and provide reliable care.
They get to know their clients and understand their needs and lifestyles.
22 July 2024
We are completely happy with the service you provide and would recommend your firm.
27 June 2024
I find all the carers that come to me are brilliant with the helo they give me always on time, they are excellent with anything they do for me.
12 June 2024
Home Instead is simply the best care agency I have come across. Due to our circumstances, we had to try several agencies for my elderly mother before we found out about Home Instead. With this agency, my mother feels cared for by the staff who attend to her needs as they spend every minute of the
call helping and interacting with her. I'm very impressed.
17 May 2024
Very professional, friendly and supportive service from the first approach through to the implementation of the care plan. Very responsive to the changing needs of my mother, including during an unexpected hospital stay. The care team were all flexible and responsive to requests. Inevitably there
are different strengths and knowledge levels amongst the individual carers but with a willingness to learn and provide the best care, we felt my mother was in safe, secure hands and that any communication difficulties could be resolved promptly. We learnt from carers as a family and they listened to us!
09 May 2024
Very satisfied with the help I am receiving. Very helpful carers.
30 April 2024
Home Instead have been supporting my mum for a couple of years now. I am really pleased with the service they provide and so is my mum. I’ve met a few of the caregivers and they are always helpful and friendly. They assist Mum with anything she needs, even walking her dog if required. They are
always punctual and efficient and the main thing is they are reliable.
There have been times when I’ve required a couple of extra hours of support from them and this has been managed very quickly by the team, without any issues. I can highly recommend them.
25 April 2024
I am very comfortable with the care I receive from my weekly visit. I have the same lady with time who is like one of the family.
07 March 2024
Generally very good - a couple of problems when a carer we had asked not to be sent appeared and another when the carer was late arriving, which the company knew would be happening but I didn't know.
19 February 2024
We have been using Home Instead’s service now for over 5 years and it’s irreplaceable for my mother's care. The caregivers are just like friends to my mum which is exactly the kind of relationship she wanted with her home help. We know that we can fully trust the caregiver to always have her best
interests at heart. We now have an app that the caregivers fill in every day so that we can remotely check on her well-being as well. The office keep in good communication with me to let me know of any issues on availability and any concerns they have.
We couldn’t be without this service and it means that my mum can carry on living in her own home for as long as possible.
15 November 2023
Thank you Home Instead, you have indeed helped us as a family keep our mother at home way longer than it would otherwise have been possible.
You have provided us with some truly exceptional caregivers, over the many years we've been with you. We sing their praises, their job isn't easy. Always
helpful on the phone, managers and schedulers have played their part excellently.