Submit a Review for Unique Senior Care | Warwickshire
Suite 5A & 5B, Hatton Rock Business Centre, Hatton Rock, Stratford-upon-Avon, CV37 0NQ
View full details of Unique Senior Care | WarwickshireLatest Reviews for Unique Senior Care | Warwickshire
17 February 2026
I was a service user and experienced serious concerns around boundaries, finances, hygiene, and safeguarding. Personal belongings and deliveries were handled and opened without consent, instructions about private areas were ignored, and items of personal significance were damaged.
Hygiene practices
were inconsistent and raised health concerns. The impact on my wellbeing was significant. When these issues were raised, the provider terminated the service at short notice rather than addressing the risks. This experience left me feeling unsafe and unsupported.
One member of staff always went above and beyond and I am grateful to her.
28 January 2026
Unique Care have been so helpful for my mother. My father was admitted to hospital just before Christmas after a fall and my mother was unable to cope alone.
Unique Care have been fantastic all round, starting with us quickly over the Christmas holiday and have always gone above and beyond to
ensure my mother has had the care and support she needed over this difficult time - companionship, assist and support, whatever she needed to her help and to help her be with my dad over these difficult few weeks.
I've always found all the staff helpful and caring and they really have gone the extra mile for us.
16 January 2026
We were recommended to Unique in July 2025 when my Mother (Dementia) came to live with us following the passing of my Father. From the outset Chanelle, who is the Care Supervisor based in Warwickshire was helpful and was able to offer great advice regarding the care on offer with Unique Senior
Care.
In the past 6 months we have had 2 great ladies who have assisted with my Mother's personal care in addition to taking my Mother out on short trips for coffee and lunch. Our local National Trust properties have also been a welcome diversion for afternoon excursions when the weather allowed.
Unique Senior Care have also been brilliant stepping up to provide additional care when my Mother was waiting for and on return from a hip replacement in the latter pack of 2025.
Chanelle and her great Team of ladies have been so kind and just lovely to have around in our home.
09 January 2026
After a series of falls I was finding it difficult to balance, so it was agreed that I should have support from Unique for an hour a week simply for walking.
I have come to know two carers in particular - Nannw and Chanelle - spending most of the time with Nannw.
They have both been very
supportive when my balance has been unsure, and both have been extremely good company.
I could not have hoped for better or more amiable support.
19 November 2025
Chose Unique based on thorough comparison with other care service providers and right from initial contact I knew I had made the right decision.
For me their responsiveness and engagement are excellent, providing that level of confidence that personal service really matters.
Still early days but
already there is that reassurance that I've got a really good team of professionals who are there to support both parents and myself.
28 October 2025
Unique care take the time to understand what the client needs and the unique circumstances of the client.
Unique Care do respond to emergency situations and help to ensure the correct support is obtained.
26 June 2025
Communication with administrative staff is very good. Easy contact and good response.
Most carers are willing, very punctual and have adapted to changes in care as required, and are very helpful. They have built up a good relationship with our Mother and she is happy for them to help with all
jobs. As we need two carers at present, it is proving expensive, and a half hour option would definitely be favourable to us.
Generally we are happy with the service the carers provide, some require more direction than others, but most provide excellent support.
23 June 2025
Our family has received wonderful care over the last 8 months. Our main carer goes above and beyond, keeping the family up to date on a daily basis.
She has built up trust with my mother-in-law and goes above and beyond attending to her personal care even cutting her hair and nails. She supports
the family by picking up shopping as the family lives too far away.
The carer goes above and beyond. We would be lost without her and would recommend her to other clients.
12 March 2025
The carers are superb and couldn't be improved upon. The coordinator is excellent and support from the office has clearly improved - we get far less 'last minute dot com' and this is important for my daughter. The care transforms my daughter's life.
21 February 2025
Carers were excellent; kind and professional - my father was always happy to see them. We started off with a couple of hours a week and expanded the number of hours as we needed them. Even when a carer was unable to attend, a replacement carer was found and fitted in within the same time frame.
Really, no complaints.
10 February 2025
I have found every helper to be kind, caring and more than happy to do whatever to make our lives easier. My husband often doesn't want to have a shower but they are very good at persuading him, which is excellent.
23 December 2024
Unique have provided care to my mother at home for two hours each week. She has met kind caring individuals who help to cheer her up as well as providing the care she needs. The team is easy to contact when needed and respond quickly to queries and any changes we have had to make, even at short
notice.
09 December 2024
Excellent service from all staff and management. All the carers make a real effort with my parents, and communication is excellent.
The care has gradually increased over the past 12 months in terms of hours, and this has been easily managed with the team.
08 October 2024
I highly recommend Unique Senior Care as a professional, genuinely caring, care provider company in Warwickshire. The carers they arranged at short notice for my dad to come in for an hour a day for several weeks following an operation were all lovely, compassionate, caring, very helpful and
friendly company too. Their service hugely helped my d1ad get back on his feet again in his 90s - would definitely recommend this type of service and option for anyone needing a bit more support and assistance at home, either temporarily or permanently. They came as a great personal recommendation and it was an enormous relief to find out about them and meet them.
26 September 2024
My experience with Unique Senior Care has been wholly positive, from my initial enquiry to the ongoing support my Mum gets. The personal friendly approach to myself and Mum have made the process a great experience.
I would highly recommend them.
26 September 2024
Unique Senior Care are such a wonderful, well-organised and caring organisation. From our very first meeting with one of the staff members we felt we were in good hands and that my husband's parents would benefit from their care. The carer Unique Care selected was a real hit with both of them, and
like most elderly people they had initially resisted the idea that they needed help. They both looked forward to the carer's visits, and we felt she got a good balance of supporting their emotional needs (chat and a cuppa!) with chores that needed doing, e.g. cleaning and helping with shopping. When we had to change timings and frequency of the carer's visits due to my father-in-law going into hospital Unique Care bent over backwards to accommodate that, and we felt they genuinely cared about Mum and Dad. I would highly recommend Unique Care to anyone looking for a carer.
03 September 2024
I have found Unique to be actively engaged in my Dad's care. There is advice and follow up available, as well as the fundamentals being right, such as consistency in the actual visits. I feel confident that whenever I change plans they will be able to respond, and they are open to feedback and
fielding questions.
06 August 2024
My mother's care has been very supportive through once-weekly home visits which include a fortnightly visit to the Dementia Cafe club in a particular care home.
This has provided my mother with an opportunity to meet new people and engage in conversation and activities.
17 June 2024
My husband has three different carers during a week and they are all consistently cheerful and supportive of him. They come to provide personal care but they do so much more, particularly providing a social interaction which makes a huge difference to brightening up the day for both my husband and
myself.
They are always willing to do household chores and help in any way they can.
We would not hesitate to recommend Unique care.
04 June 2024
Carers arrive on time. Willing to undertake any task. Have a caring and sympathetic manner. Provide support with household duties.
Latest Reviews for Unique Senior Care | Warwickshire
17 February 2026
I was a service user and experienced serious concerns around boundaries, finances, hygiene, and safeguarding. Personal belongings and deliveries were handled and opened without consent, instructions about private areas were ignored, and items of personal significance were damaged.
Hygiene practices
were inconsistent and raised health concerns. The impact on my wellbeing was significant. When these issues were raised, the provider terminated the service at short notice rather than addressing the risks. This experience left me feeling unsafe and unsupported.
One member of staff always went above and beyond and I am grateful to her.
28 January 2026
Unique Care have been so helpful for my mother. My father was admitted to hospital just before Christmas after a fall and my mother was unable to cope alone.
Unique Care have been fantastic all round, starting with us quickly over the Christmas holiday and have always gone above and beyond to
ensure my mother has had the care and support she needed over this difficult time - companionship, assist and support, whatever she needed to her help and to help her be with my dad over these difficult few weeks.
I've always found all the staff helpful and caring and they really have gone the extra mile for us.
16 January 2026
We were recommended to Unique in July 2025 when my Mother (Dementia) came to live with us following the passing of my Father. From the outset Chanelle, who is the Care Supervisor based in Warwickshire was helpful and was able to offer great advice regarding the care on offer with Unique Senior
Care.
In the past 6 months we have had 2 great ladies who have assisted with my Mother's personal care in addition to taking my Mother out on short trips for coffee and lunch. Our local National Trust properties have also been a welcome diversion for afternoon excursions when the weather allowed.
Unique Senior Care have also been brilliant stepping up to provide additional care when my Mother was waiting for and on return from a hip replacement in the latter pack of 2025.
Chanelle and her great Team of ladies have been so kind and just lovely to have around in our home.
09 January 2026
After a series of falls I was finding it difficult to balance, so it was agreed that I should have support from Unique for an hour a week simply for walking.
I have come to know two carers in particular - Nannw and Chanelle - spending most of the time with Nannw.
They have both been very
supportive when my balance has been unsure, and both have been extremely good company.
I could not have hoped for better or more amiable support.
19 November 2025
Chose Unique based on thorough comparison with other care service providers and right from initial contact I knew I had made the right decision.
For me their responsiveness and engagement are excellent, providing that level of confidence that personal service really matters.
Still early days but
already there is that reassurance that I've got a really good team of professionals who are there to support both parents and myself.
28 October 2025
Unique care take the time to understand what the client needs and the unique circumstances of the client.
Unique Care do respond to emergency situations and help to ensure the correct support is obtained.
26 June 2025
Communication with administrative staff is very good. Easy contact and good response.
Most carers are willing, very punctual and have adapted to changes in care as required, and are very helpful. They have built up a good relationship with our Mother and she is happy for them to help with all
jobs. As we need two carers at present, it is proving expensive, and a half hour option would definitely be favourable to us.
Generally we are happy with the service the carers provide, some require more direction than others, but most provide excellent support.
23 June 2025
Our family has received wonderful care over the last 8 months. Our main carer goes above and beyond, keeping the family up to date on a daily basis.
She has built up trust with my mother-in-law and goes above and beyond attending to her personal care even cutting her hair and nails. She supports
the family by picking up shopping as the family lives too far away.
The carer goes above and beyond. We would be lost without her and would recommend her to other clients.
12 March 2025
The carers are superb and couldn't be improved upon. The coordinator is excellent and support from the office has clearly improved - we get far less 'last minute dot com' and this is important for my daughter. The care transforms my daughter's life.
21 February 2025
Carers were excellent; kind and professional - my father was always happy to see them. We started off with a couple of hours a week and expanded the number of hours as we needed them. Even when a carer was unable to attend, a replacement carer was found and fitted in within the same time frame.
Really, no complaints.
10 February 2025
I have found every helper to be kind, caring and more than happy to do whatever to make our lives easier. My husband often doesn't want to have a shower but they are very good at persuading him, which is excellent.
23 December 2024
Unique have provided care to my mother at home for two hours each week. She has met kind caring individuals who help to cheer her up as well as providing the care she needs. The team is easy to contact when needed and respond quickly to queries and any changes we have had to make, even at short
notice.
09 December 2024
Excellent service from all staff and management. All the carers make a real effort with my parents, and communication is excellent.
The care has gradually increased over the past 12 months in terms of hours, and this has been easily managed with the team.
08 October 2024
I highly recommend Unique Senior Care as a professional, genuinely caring, care provider company in Warwickshire. The carers they arranged at short notice for my dad to come in for an hour a day for several weeks following an operation were all lovely, compassionate, caring, very helpful and
friendly company too. Their service hugely helped my d1ad get back on his feet again in his 90s - would definitely recommend this type of service and option for anyone needing a bit more support and assistance at home, either temporarily or permanently. They came as a great personal recommendation and it was an enormous relief to find out about them and meet them.
26 September 2024
My experience with Unique Senior Care has been wholly positive, from my initial enquiry to the ongoing support my Mum gets. The personal friendly approach to myself and Mum have made the process a great experience.
I would highly recommend them.
26 September 2024
Unique Senior Care are such a wonderful, well-organised and caring organisation. From our very first meeting with one of the staff members we felt we were in good hands and that my husband's parents would benefit from their care. The carer Unique Care selected was a real hit with both of them, and
like most elderly people they had initially resisted the idea that they needed help. They both looked forward to the carer's visits, and we felt she got a good balance of supporting their emotional needs (chat and a cuppa!) with chores that needed doing, e.g. cleaning and helping with shopping. When we had to change timings and frequency of the carer's visits due to my father-in-law going into hospital Unique Care bent over backwards to accommodate that, and we felt they genuinely cared about Mum and Dad. I would highly recommend Unique Care to anyone looking for a carer.
03 September 2024
I have found Unique to be actively engaged in my Dad's care. There is advice and follow up available, as well as the fundamentals being right, such as consistency in the actual visits. I feel confident that whenever I change plans they will be able to respond, and they are open to feedback and
fielding questions.
06 August 2024
My mother's care has been very supportive through once-weekly home visits which include a fortnightly visit to the Dementia Cafe club in a particular care home.
This has provided my mother with an opportunity to meet new people and engage in conversation and activities.
17 June 2024
My husband has three different carers during a week and they are all consistently cheerful and supportive of him. They come to provide personal care but they do so much more, particularly providing a social interaction which makes a huge difference to brightening up the day for both my husband and
myself.
They are always willing to do household chores and help in any way they can.
We would not hesitate to recommend Unique care.
04 June 2024
Carers arrive on time. Willing to undertake any task. Have a caring and sympathetic manner. Provide support with household duties.