Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Westminster Homecare (North East London)

stars
stars 15 December 2025
All or most agencies are the same but I truly believe the service and back office staff do 'care'. At 92 with dementia she can fe a handful but the care staff have met her needs, the back office have always answered the phone and provide comprehensive updates.
Review from K B (Son of Client/Service User)
stars
stars 06 January 2025
Some of the carers do not complete the time the allocated for, one of the carers become aggressive when approached about how much time is left. In addition some of them tamper with the times that they arrive and leave and write lies about the family in the visit logs. This is not indicative of all
the carers as some have been okay.
Review from Kam K (Sister of Client/Service User)
stars
stars 27 February 2024
After my mother-in-law left hospital we were given a reablement care package from Westminster Homecare. A thorough assessment was made and the care started immediately. The carers have been great, taking care of all her changing needs. They have been punctual, friendly and caring. Her free care has
now finished and we have stayed with Westminster Homecare as we know she will continue to receive good care.
Review from A G (Daughter-in-law of Client/Service User)