Care Provided by Westminster Homecare (North East London)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Westminster Homecare (North East London) to get a personalised quote
Please contact the branch for more information
The price(s) shown are provided by the agency. Contact Westminster Homecare (North East London) for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Group / Owner
- Care at Home Services (South East) Ltd
- Private Owned
Person in charge
- Mukerrem Ustun (Manager)
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Westminster Homecare (North East London) Reviews (3)
6.4
Westminster Homecare (North East London) has a Review Score of 6.4 (6.364) out of 10, based on 2 reviews in the last 2 years.
Over all time Westminster Homecare (North East London) has 3 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Westminster Homecare (North East London)
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Review from K B (Son of Client) published on 15 December 2025 Submitted via Website•
Overall Experience
All or most agencies are the same but I truly believe the service and back office staff do 'care'. At 92 with dementia she can fe a handful but the care staff have met her needs, the back office have always answered the phone and provide comprehensive updates.
All or most agencies are the same but I truly believe the service and back office staff do 'care'. At 92 with dementia she can fe a handful but the care staff have met her needs, the back office have always answered the phone and provide comprehensive updates.
Review from Kam K (Sister of Client) published on 6 January 2025 Submitted via Website•
Overall Experience
Some of the carers do not complete the time the allocated for, one of the carers become aggressive when approached about how much time is left. In addition some of them tamper with the times that they arrive and leave and write lies about the family in the visit logs. This is not indicative of all...
Some of the carers do not complete the time the allocated for, one of the carers become aggressive when approached about how much time is left. In addition some of them tamper with the times that they arrive and leave and write lies about the family in the visit logs. This is not indicative of all the carers as some have been okay.
↩Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)
Dear K, Thank you for bringing your concerns to our attention. We sincerely regret hearing about your experience and take matters like this very seriously. Please accept our apologies for any distress caused. At Westminster Homecare, we are committed to providing the highest standard of care and do...
Dear K, Thank you for bringing your concerns to our attention. We sincerely regret hearing about your experience and take matters like this very seriously. Please accept our apologies for any distress caused. At Westminster Homecare, we are committed to providing the highest standard of care and do not tolerate any behaviour that falls below expectations. We are reviewing this matter thoroughly to address your concerns regarding time allocation, conduct, and accuracy of visit logs. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we address these concerns.
Review from A G (Daughter-in-law of Client) published on 27 February 2024 Submitted via Website•
Overall Experience
After my mother-in-law left hospital we were given a reablement care package from Westminster Homecare. A thorough assessment was made and the care started immediately.
The carers have been great, taking care of all her changing needs. They have been punctual, friendly and caring. Her free care...
After my mother-in-law left hospital we were given a reablement care package from Westminster Homecare. A thorough assessment was made and the care started immediately.
The carers have been great, taking care of all her changing needs. They have been punctual, friendly and caring. Her free care has now finished and we have stayed with Westminster Homecare as we know she will continue to receive good care.
↩Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)
Thank you so much for sharing your experience with us! We are delighted to hear that our reablement care package has been beneficial for your family and our team has provided exceptional care throughout. Ensuring that our client receive the support they need promptly and with compassion is our top...
Thank you so much for sharing your experience with us! We are delighted to hear that our reablement care package has been beneficial for your family and our team has provided exceptional care throughout. Ensuring that our client receive the support they need promptly and with compassion is our top priority and we are pleased to know that our carers have met your expectations. We are thankful that you have chosen to continue with Westminster Homecare and thank you for allowing us to be a part of your caregiving journey. Take Care!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westminster Homecare (North East London).
Accreditations
There are no accreditations posted yet for Westminster Homecare (North East London).
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Westminster Homecare (North East London)
How many Carers does Westminster Homecare (North East London) employ?
Westminster Homecare (North East London) employs 103 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westminster Homecare (North East London) to verify any information. View our terms and conditions. Westminster Homecare (North East London) has a Basic Service -what a Basic Service includes.