Submit a Review for Phoenix Care Ltd
Unit 3, Thornes Office Park, Monckton Road, Wakefield, WF2 7AN
View full details of Phoenix Care LtdLatest Reviews for Phoenix Care Ltd
16 April 2026
Phoenix Care Ltd, Wakefield, have been looking after my mum and dad since mid-January, and the service has been absolutely first class.
They visit three times a day, and the support they provide has taken a huge amount of pressure off our family. Every member of the care team is kind, reliable, and
genuinely compassionate. Mum and Dad feel really connected to the carers who help them, and it's clear how much trust and comfort that relationship brings.
Nothing is ever too much trouble, communication is excellent, and the dignity and respect shown to my parents is outstanding. Knowing they're in such safe, caring hands gives us complete peace of mind.
I would highly recommend Phoenix Care to anyone looking for professional, warm, and dependable home care.
09 April 2026
The level of service from Phoenix Care is amazing. Without their dedication the life of my mother, whose is housebound, would be immeasurably different!
They not only take care of the day to day but also look out for her mental and physical well being, alerting when interventions are needed.
I
can't recommend highly enough
10 March 2026
I'm so glad I stuck fast with social services with regards to phoenix care providing care for my dad all the staff that have visited my dad have been kind ,caring, polite, and have shown great empathy throughout and all the girls genuinely care even the office are so helpful when u ring up
nothing is too much trouble for any of them. I know my dad can be difficult but those girls have just been amazing with him and his routine and getting it right for him thank you so much
12 December 2025
When I came out of hospital I decided I would need some care and I got Phoenix Care for care in washing in the mornings. They all without exception have been great fantastic, gentle, and careful of my needs. I couldn't have asked for a more caring group of people. I am very happy with all of them.
01 December 2025
All staff members have been very kind and caring towards my mother over all the years they have looked after her. The consistency of care and regular familiar friendly faces has been of enormous help. They do an excellent job caring for a lady who is very vulnerable with severe physical needs as
well as dementia; our family is very grateful to feel that she is in safe hands, giving us peace of mind.
19 November 2025
Our experience of our care providers was very positive
The girls were always respectful of dad , kept his dignity , gave mum time and comfort, easy to chat to and made dads last few months as comfortable as possible with their care and jolly personality's
12 November 2025
Phoenix Care Staff looked after my dad from December 24 until he sadly passed away April 25. They allowed a proud man to maintain his dignity throughout their personal care. My parents and the rest of our family were totally comfortable and happy with the team who carried out his care. They
genuinely care about their clients and it's quite evident that they all love their work and respect the Management. We have nothing but praise for this Company and highly recommend them to anyone requiring care.
07 November 2025
Pheonix have always been accommodating in supporting us as a family to support my Granny.
The carers are great and often keep us updated during the visits if there are concerns. They are engaging with Granny too.
03 November 2025
My 94 year old mother is under the care of Phoenix and as such have always found the care provided by them to be professional and most importantly caring. On many occasions individuals within the company have gone what I would consider well beyond the call of duty, whether that be helping with
visits to the Doctor or assisting with annual vaccinations or other sundry matters. As such I would have no hesitation in recommending Phoenix as a company.
20 October 2025
Phoenix have cared for my mum for many years. She loves everyone who cares for her. They treat her as though she was their family which means so much to myself and my brother. We both know that when we can't visit mum she will be given the best care.
15 March 2024
I am very pleased with the care I receive, the best thing about my care is I have the same carers at the times I agreed. They will take me to the doctor's, dentist, hospital appointments shopping and the garden centre for a coffee and a bun. They are amazing and will do anything for me I have built
up a good relationship with them.
13 March 2024
I cannot rate Phoenix Care enough! They are fantastic care providers that go above and beyond with their care services, nothing was too much trouble for mums requirements. They gave my mum the care, dignity and support she required to stay in her own home. We as a family classed Phoenix Care as
family.
A fantastic company for your care needs.
12 March 2024
Very good always on time very helpful and friendly staff.
A great help to me, could not manage without their help they do such a lot for my auntie including her shopping as she is bed-bound. Would highly recommend to anyone needing help with an elderly family member.
24 August 2023
From day one my mother has been treated with respect and kindness. Time and care have been taken to help my mother understand accept and then own her care needs. The service has been delivered in a family-friendly and professional manner. This has provided both comfort and confidence to me and my
mother.
09 August 2023
Arrive promptly on the given time, in uniform, clean and presentable. Very polite and helpful listening to our wishes will go the extra mile. Extremely reliable.
02 August 2023
We have found your company to be very professional and reliable at all times. The staff are very friendly and kind, also very respectful, they are helpful and good with advice, they give dignity to the clients at all times, very professional we have not had any problems at all. They also work very
tidily and respect your home. Thank you.
14 July 2023
Phoenix Care have done everything they could to ensure Mum's complex needs have been attended to with care, empathy and diligence. We are extremely pleased with the management, carers and the high quality of service.
Mum is very comfortable with all staff.
24 March 2023
This company cares for my father-in-law, he has been under their care for the last few months. I'm very happy with how all the carers conduct themselves and with all the care which he receives from them all.
05 June 2022
All the care staff are very friendly and helpful. They do not hesitate to go the extra mile under their own volition. My mum looks forward to their visits as they really cheer her up. Would not hesitate to recommend them to anyone looking for a new care provider.
24 May 2022
All the ladies that come to mine are very good and helpful. They do the jobs that need to be done and always talk to me and my son. I would not go to a different company. They have helped me get through bad times and good times and I can't ask for more than they do
Latest Reviews for Phoenix Care Ltd
16 April 2026
Phoenix Care Ltd, Wakefield, have been looking after my mum and dad since mid-January, and the service has been absolutely first class.
They visit three times a day, and the support they provide has taken a huge amount of pressure off our family. Every member of the care team is kind, reliable, and
genuinely compassionate. Mum and Dad feel really connected to the carers who help them, and it's clear how much trust and comfort that relationship brings.
Nothing is ever too much trouble, communication is excellent, and the dignity and respect shown to my parents is outstanding. Knowing they're in such safe, caring hands gives us complete peace of mind.
I would highly recommend Phoenix Care to anyone looking for professional, warm, and dependable home care.
09 April 2026
The level of service from Phoenix Care is amazing. Without their dedication the life of my mother, whose is housebound, would be immeasurably different!
They not only take care of the day to day but also look out for her mental and physical well being, alerting when interventions are needed.
I
can't recommend highly enough
10 March 2026
I'm so glad I stuck fast with social services with regards to phoenix care providing care for my dad all the staff that have visited my dad have been kind ,caring, polite, and have shown great empathy throughout and all the girls genuinely care even the office are so helpful when u ring up
nothing is too much trouble for any of them. I know my dad can be difficult but those girls have just been amazing with him and his routine and getting it right for him thank you so much
12 December 2025
When I came out of hospital I decided I would need some care and I got Phoenix Care for care in washing in the mornings. They all without exception have been great fantastic, gentle, and careful of my needs. I couldn't have asked for a more caring group of people. I am very happy with all of them.
01 December 2025
All staff members have been very kind and caring towards my mother over all the years they have looked after her. The consistency of care and regular familiar friendly faces has been of enormous help. They do an excellent job caring for a lady who is very vulnerable with severe physical needs as
well as dementia; our family is very grateful to feel that she is in safe hands, giving us peace of mind.
19 November 2025
Our experience of our care providers was very positive
The girls were always respectful of dad , kept his dignity , gave mum time and comfort, easy to chat to and made dads last few months as comfortable as possible with their care and jolly personality's
12 November 2025
Phoenix Care Staff looked after my dad from December 24 until he sadly passed away April 25. They allowed a proud man to maintain his dignity throughout their personal care. My parents and the rest of our family were totally comfortable and happy with the team who carried out his care. They
genuinely care about their clients and it's quite evident that they all love their work and respect the Management. We have nothing but praise for this Company and highly recommend them to anyone requiring care.
07 November 2025
Pheonix have always been accommodating in supporting us as a family to support my Granny.
The carers are great and often keep us updated during the visits if there are concerns. They are engaging with Granny too.
03 November 2025
My 94 year old mother is under the care of Phoenix and as such have always found the care provided by them to be professional and most importantly caring. On many occasions individuals within the company have gone what I would consider well beyond the call of duty, whether that be helping with
visits to the Doctor or assisting with annual vaccinations or other sundry matters. As such I would have no hesitation in recommending Phoenix as a company.
20 October 2025
Phoenix have cared for my mum for many years. She loves everyone who cares for her. They treat her as though she was their family which means so much to myself and my brother. We both know that when we can't visit mum she will be given the best care.
15 March 2024
I am very pleased with the care I receive, the best thing about my care is I have the same carers at the times I agreed. They will take me to the doctor's, dentist, hospital appointments shopping and the garden centre for a coffee and a bun. They are amazing and will do anything for me I have built
up a good relationship with them.
13 March 2024
I cannot rate Phoenix Care enough! They are fantastic care providers that go above and beyond with their care services, nothing was too much trouble for mums requirements. They gave my mum the care, dignity and support she required to stay in her own home. We as a family classed Phoenix Care as
family.
A fantastic company for your care needs.
12 March 2024
Very good always on time very helpful and friendly staff.
A great help to me, could not manage without their help they do such a lot for my auntie including her shopping as she is bed-bound. Would highly recommend to anyone needing help with an elderly family member.
24 August 2023
From day one my mother has been treated with respect and kindness. Time and care have been taken to help my mother understand accept and then own her care needs. The service has been delivered in a family-friendly and professional manner. This has provided both comfort and confidence to me and my
mother.
09 August 2023
Arrive promptly on the given time, in uniform, clean and presentable. Very polite and helpful listening to our wishes will go the extra mile. Extremely reliable.
02 August 2023
We have found your company to be very professional and reliable at all times. The staff are very friendly and kind, also very respectful, they are helpful and good with advice, they give dignity to the clients at all times, very professional we have not had any problems at all. They also work very
tidily and respect your home. Thank you.
14 July 2023
Phoenix Care have done everything they could to ensure Mum's complex needs have been attended to with care, empathy and diligence. We are extremely pleased with the management, carers and the high quality of service.
Mum is very comfortable with all staff.
24 March 2023
This company cares for my father-in-law, he has been under their care for the last few months. I'm very happy with how all the carers conduct themselves and with all the care which he receives from them all.
05 June 2022
All the care staff are very friendly and helpful. They do not hesitate to go the extra mile under their own volition. My mum looks forward to their visits as they really cheer her up. Would not hesitate to recommend them to anyone looking for a new care provider.
24 May 2022
All the ladies that come to mine are very good and helpful. They do the jobs that need to be done and always talk to me and my son. I would not go to a different company. They have helped me get through bad times and good times and I can't ask for more than they do