Submit a Review for Care Matters Homecare (Darlington)
3 Pioneer Court, Morton Palms Business Park, Darlington, DL1 4WD
View full details of Care Matters Homecare (Darlington)Latest Reviews for Care Matters Homecare (Darlington)
15 January 2026
Service provided to date suits my mother's needs. With time requirements may change.
Staff always pleasant and respectful.
My mother would prefer not to use the service but appreciates that someone has to do her cleaning.
It is perhaps worth noting that her
memory is increasingly becoming a problem and could impact service requirements in the future.
09 December 2025
Care matters have been looking after my wife Christine for 18 month now and while I have no complaints about the actual care because all the girls are brilliant and treat Christine with great dignity and respect if it's reliability your looking for they are very poor their rota is terrible just in
the last 2 weeks alone I have had to cancel calls and deal with Christine myself because they are constantly late for calls and when you ring they have a book of excuses like problems with previous call or traffic bad however who ever the calls are after Christine they will always be early because they never here for full call 45 minute calls are regular finished in 30 as I say you can't fault the girls but their coardinators really need improvement
07 March 2025
My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy, put away, hang up. The carer thinks for herself. There are plenty of regular jobs, but being versatile makes the service first class. Althoughthis review has
January 20255 the same would apply for the previous twelve months. Very pleased.
28 February 2025
"Nice people who are very pleasant." - A quote from my mum.
06 August 2024
Efficient, kind, professional and reliable. Carers arrive on time and conduct themselves well, my Mother has confidence in them. Very much appreciate the flexibility of management with regard to extra bookings. Impressed with their willingness to go the extra mile - putting out or bringing in the
bins; putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.
01 May 2024
Excellent from the word go.
Carers are kind and polite and do everything I need them to do.
19 April 2024
Excellent service and staff. Very helpful and friendly. Very pleased we chose Care Matters.
11 April 2024
This was a completely new experience for me, but any worries were soon banished by the helpful and friendly attitude of the management and staff. The staff are all very punctual, friendly and patient towards my husband, even when he was being a little difficult with new people. I would definitely
recommend Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.
05 March 2024
A very good service provided by all carers who attend to my father. They are all helpful, pleasant and attentive to the needs required for him. He is very happy with the standard provided.
04 March 2024
Since the new manager started with Care Matters, my care package for my partner has improved as I always find it easy to communicate and they always listen to my concerns. The manager and care coordinator make a lovely team and they are always open to help.
04 January 2024
I am happy with the carers and they do everything I want them to do. They turn up on time and help me with my personal care and medication.
03 January 2024
Carers have been kind, pleasant and patient.
05 March 2020
The girls that come are really nice and friends always on the other end of a phone if I need anything. They do a really good job.
03 March 2020
A really caring company who always listen and have the person they are caring for best interests at heart, they are always available which is comforting for us as a family to know. We can call during office hours but also out of office hours and the call is always answered.
03 March 2020
We have been very pleased with the care and attention my mum has received. When I have been concerned staff have responded quickly and reassured me.
20 January 2020
Care Matters provided my mum the support to be able to come home from hospital and spend her last days with her family. They came to the hospital within hours and allowed mum to be home in just over 24 hours. Excellent service, Carers were very caring and nothing was too much.
Latest Reviews for Care Matters Homecare (Darlington)
15 January 2026
Service provided to date suits my mother's needs. With time requirements may change.
Staff always pleasant and respectful.
My mother would prefer not to use the service but appreciates that someone has to do her cleaning.
It is perhaps worth noting that her
memory is increasingly becoming a problem and could impact service requirements in the future.
09 December 2025
Care matters have been looking after my wife Christine for 18 month now and while I have no complaints about the actual care because all the girls are brilliant and treat Christine with great dignity and respect if it's reliability your looking for they are very poor their rota is terrible just in
the last 2 weeks alone I have had to cancel calls and deal with Christine myself because they are constantly late for calls and when you ring they have a book of excuses like problems with previous call or traffic bad however who ever the calls are after Christine they will always be early because they never here for full call 45 minute calls are regular finished in 30 as I say you can't fault the girls but their coardinators really need improvement
07 March 2025
My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy, put away, hang up. The carer thinks for herself. There are plenty of regular jobs, but being versatile makes the service first class. Althoughthis review has
January 20255 the same would apply for the previous twelve months. Very pleased.
28 February 2025
"Nice people who are very pleasant." - A quote from my mum.
06 August 2024
Efficient, kind, professional and reliable. Carers arrive on time and conduct themselves well, my Mother has confidence in them. Very much appreciate the flexibility of management with regard to extra bookings. Impressed with their willingness to go the extra mile - putting out or bringing in the
bins; putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.
01 May 2024
Excellent from the word go.
Carers are kind and polite and do everything I need them to do.
19 April 2024
Excellent service and staff. Very helpful and friendly. Very pleased we chose Care Matters.
11 April 2024
This was a completely new experience for me, but any worries were soon banished by the helpful and friendly attitude of the management and staff. The staff are all very punctual, friendly and patient towards my husband, even when he was being a little difficult with new people. I would definitely
recommend Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.
05 March 2024
A very good service provided by all carers who attend to my father. They are all helpful, pleasant and attentive to the needs required for him. He is very happy with the standard provided.
04 March 2024
Since the new manager started with Care Matters, my care package for my partner has improved as I always find it easy to communicate and they always listen to my concerns. The manager and care coordinator make a lovely team and they are always open to help.
04 January 2024
I am happy with the carers and they do everything I want them to do. They turn up on time and help me with my personal care and medication.
03 January 2024
Carers have been kind, pleasant and patient.
05 March 2020
The girls that come are really nice and friends always on the other end of a phone if I need anything. They do a really good job.
03 March 2020
A really caring company who always listen and have the person they are caring for best interests at heart, they are always available which is comforting for us as a family to know. We can call during office hours but also out of office hours and the call is always answered.
03 March 2020
We have been very pleased with the care and attention my mum has received. When I have been concerned staff have responded quickly and reassured me.
20 January 2020
Care Matters provided my mum the support to be able to come home from hospital and spend her last days with her family. They came to the hospital within hours and allowed mum to be home in just over 24 hours. Excellent service, Carers were very caring and nothing was too much.