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First Floor, Unit 1, Mirage Business Park, Moorland Road, Stoke-on-Trent, ST6 1JJ
View Full Details of Essential Health LtdLatest Reviews for Essential Health Ltd
30 September 2025
All carers have given my wife 100% care as of her wishes to date.
01 September 2025
The care team from the carers delivering the care to the management team have been world class supporting mum with personal care. A little persuasion to get them on board but it has been a pleasure for us all. Mum gets her personal care and retains her dignity. My sister and I keep the Mother / Daughter relationship. Mum looks forward to the team coming for the social too. My sister and I relax in the evening knowing she is in first class hands. Highly recommended , 5 Star service.
13 May 2025
Changed companies to Essential Healthy Ltd recently. Management are excellent, always at the end of the phone if you need them. Carers are very polite and courteous and very patient with mum. Nothing is too much trouble, and they are all doing their very best in caring for my mum whilst I work full time. They are getting to know how mum likes things done for example, her cup of tea and her routine and are really very good at what they do. Their call times are very accurate, and if there is a problem, traffic etc, they will notify me.
03 March 2025
All of the carers are professional and treat mum with respect and dignity. Even during periods of bad weather, carers have arrived as punctually as possible and have never let her down. Management has given mum extra medications on prescription (antibiotics and steroids) as required. I feel I can always speak to a member of the team if I have any concerns or need any advice. Management showed real concern about clients' well-being, particularly when my mum was hospitalised recently.
25 February 2025
Excellent service, communication is good, continuity of staff is good. Staff are competent and thorough with the care. The carer's are very good with my wife who has very complex and challenging conditions. Time keeping is excellent which is a major factor where the medication is concerned.
24 February 2025
My experience of Essential Health as a provider is that they are brilliant, my mum has had a few carers and she has said they are all lovely and very caring and she could not ask for anything more, so we would like to say a big thank you to all the staff and carers, thanking you for everything.
04 February 2025
The service care and professionalism, and above all, kindness and thoughtfulness of your team caring for my husband could not be better.
23 January 2025
Many ups and downs as expected but with the care and attention to us both (me verbally) from the care staff soon overcome. They are all the extended family now who we can confined in. Would recommend Essential Health to anyone.
10 January 2025
Lovely caring staff and a very supportive management team. Care has had to be adjusted recently but nothing has been too much trouble for the staff or managers. Very happy with the care that is given. As a family, it has taken some pressure off us so we appreciate this.
08 January 2025
Overall a good service - some problems with registered carers but this is always looked at by the office. My wife takes a while to settle with change due to her condition but we get there in the end. All in all, it is a fair service. Good contact with the office staff who will sort our any problem as soon as possible.
07 May 2024
The amazing service provided by Essential Health was evident from the first phone call I received and continued through every visit. Every carer I have met has had an exceptional level of care and consideration for the needs of my grandad, going beyond what was expected in order to maintain his dignity and show him the compassion he deserves, he has had other care companies previously and this has not been my experience with those companies. I also have to mention the extra care and support that has been provided to family members, including myself, helping us to talk about wonderful memories and share stories during this difficult time has been a wonderful support to us and I will be eternally grateful for this. Every member of this wonderful company have care at the heart of every visit.
02 May 2024
The carers always arrive 'happy' to see us. My husband having fallen the carers were left to oversee medical care - brilliantly.
23 April 2024
Mum has been quite poorly lately, the support we have recieved not just for mum has been second to none, with nothing too much trouble the care they have given has been fabulous, not only to mum but to our family, sent out 2nd person for extra support to keep eye on her they have maintained her dignity, shown empathy. They have maintained continuity, communication is excellent letting us know of any concerns. I just want to say thank you for all that you do for mum and my family don't know what we would do without you.
01 March 2024
I am very pleased with my carer and what she does for me.
29 January 2024
Very happy with the carers; they have taken good care of Mum, always asking if she wants a cup of tea, and they heat her hot water bottles up. Mum feels very comfortable around them, which takes a big load off my shoulders; they always ask how I am coping, just their presence in the house has eased the stress.
03 July 2023
The care my son has received over the last five years has continued to be excellent, from both the carers and staff who treat him very professionally with compassion and empathy, which puts my mind at ease.
25 May 2023
We do not have any problems. The two girls who visit us are brilliant.
16 May 2023
All the staff were very professional in the way they cared for my dad. They were approachable and genuinely demonstrated empathy. I felt very comfortable knowing that the staff were my eyes and ears, as my dad lives on his own. The office staff always kept me informed of any concerns they may have had and readily communicated with my dad's General Practitioner when required. The overall experience for my dad and me was one of satisfaction and contentment.
12 May 2023
Very efficient carers. Very compassionate, thoughtful and empathetic. My son was treated with the utmost respect during being in your care. Very pleasant and friendly, supportive to both my son and myself. Lovely girls, pleasure to have met them. Their care will never be forgotten, they were brilliant through and through the toughest time of our lives. A great big thank you to you all and also thanks for your sympathy.
24 March 2023
Essential Health were the care providers asked to provide care for my mum when she was requiring end-of-life care. Although she was still fairly independent until the day she passed away. All the staff were very respectful of her wishes. They worked very hard, working long hours to enable my mum to see the same faces on a regular basis. She was able to build up a rapport with the staff which I felt was so important, especially at the end of life.
Latest Reviews for Essential Health Ltd
30 September 2025
All carers have given my wife 100% care as of her wishes to date.
01 September 2025
The care team from the carers delivering the care to the management team have been world class supporting mum with personal care. A little persuasion to get them on board but it has been a pleasure for us all. Mum gets her personal care and retains her dignity. My sister and I keep the Mother / Daughter relationship. Mum looks forward to the team coming for the social too. My sister and I relax in the evening knowing she is in first class hands. Highly recommended , 5 Star service.
13 May 2025
Changed companies to Essential Healthy Ltd recently. Management are excellent, always at the end of the phone if you need them. Carers are very polite and courteous and very patient with mum. Nothing is too much trouble, and they are all doing their very best in caring for my mum whilst I work full time. They are getting to know how mum likes things done for example, her cup of tea and her routine and are really very good at what they do. Their call times are very accurate, and if there is a problem, traffic etc, they will notify me.
03 March 2025
All of the carers are professional and treat mum with respect and dignity. Even during periods of bad weather, carers have arrived as punctually as possible and have never let her down. Management has given mum extra medications on prescription (antibiotics and steroids) as required. I feel I can always speak to a member of the team if I have any concerns or need any advice. Management showed real concern about clients' well-being, particularly when my mum was hospitalised recently.
25 February 2025
Excellent service, communication is good, continuity of staff is good. Staff are competent and thorough with the care. The carer's are very good with my wife who has very complex and challenging conditions. Time keeping is excellent which is a major factor where the medication is concerned.
24 February 2025
My experience of Essential Health as a provider is that they are brilliant, my mum has had a few carers and she has said they are all lovely and very caring and she could not ask for anything more, so we would like to say a big thank you to all the staff and carers, thanking you for everything.
04 February 2025
The service care and professionalism, and above all, kindness and thoughtfulness of your team caring for my husband could not be better.
23 January 2025
Many ups and downs as expected but with the care and attention to us both (me verbally) from the care staff soon overcome. They are all the extended family now who we can confined in. Would recommend Essential Health to anyone.
10 January 2025
Lovely caring staff and a very supportive management team. Care has had to be adjusted recently but nothing has been too much trouble for the staff or managers. Very happy with the care that is given. As a family, it has taken some pressure off us so we appreciate this.
08 January 2025
Overall a good service - some problems with registered carers but this is always looked at by the office. My wife takes a while to settle with change due to her condition but we get there in the end. All in all, it is a fair service. Good contact with the office staff who will sort our any problem as soon as possible.
07 May 2024
The amazing service provided by Essential Health was evident from the first phone call I received and continued through every visit. Every carer I have met has had an exceptional level of care and consideration for the needs of my grandad, going beyond what was expected in order to maintain his dignity and show him the compassion he deserves, he has had other care companies previously and this has not been my experience with those companies. I also have to mention the extra care and support that has been provided to family members, including myself, helping us to talk about wonderful memories and share stories during this difficult time has been a wonderful support to us and I will be eternally grateful for this. Every member of this wonderful company have care at the heart of every visit.
02 May 2024
The carers always arrive 'happy' to see us. My husband having fallen the carers were left to oversee medical care - brilliantly.
23 April 2024
Mum has been quite poorly lately, the support we have recieved not just for mum has been second to none, with nothing too much trouble the care they have given has been fabulous, not only to mum but to our family, sent out 2nd person for extra support to keep eye on her they have maintained her dignity, shown empathy. They have maintained continuity, communication is excellent letting us know of any concerns. I just want to say thank you for all that you do for mum and my family don't know what we would do without you.
01 March 2024
I am very pleased with my carer and what she does for me.
29 January 2024
Very happy with the carers; they have taken good care of Mum, always asking if she wants a cup of tea, and they heat her hot water bottles up. Mum feels very comfortable around them, which takes a big load off my shoulders; they always ask how I am coping, just their presence in the house has eased the stress.
03 July 2023
The care my son has received over the last five years has continued to be excellent, from both the carers and staff who treat him very professionally with compassion and empathy, which puts my mind at ease.
25 May 2023
We do not have any problems. The two girls who visit us are brilliant.
16 May 2023
All the staff were very professional in the way they cared for my dad. They were approachable and genuinely demonstrated empathy. I felt very comfortable knowing that the staff were my eyes and ears, as my dad lives on his own. The office staff always kept me informed of any concerns they may have had and readily communicated with my dad's General Practitioner when required. The overall experience for my dad and me was one of satisfaction and contentment.
12 May 2023
Very efficient carers. Very compassionate, thoughtful and empathetic. My son was treated with the utmost respect during being in your care. Very pleasant and friendly, supportive to both my son and myself. Lovely girls, pleasure to have met them. Their care will never be forgotten, they were brilliant through and through the toughest time of our lives. A great big thank you to you all and also thanks for your sympathy.
24 March 2023
Essential Health were the care providers asked to provide care for my mum when she was requiring end-of-life care. Although she was still fairly independent until the day she passed away. All the staff were very respectful of her wishes. They worked very hard, working long hours to enable my mum to see the same faces on a regular basis. She was able to build up a rapport with the staff which I felt was so important, especially at the end of life.