Essential Health Ltd

First Floor, Unit 1, Mirage Business Park, Moorland Road, Stoke-on-Trent ST6 1JJ
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9.9 51 Reviews
  • Essential Health Ltd, Stoke-on-Trent
Essential Health are proud to provide truly personal home care services for clients in their own homes across Stoke on Trent.

From support with personal care needs and engaging activities, help to prepare meals and snacks, and completing domestic and household tasks, to being there to assist with recuperation, providing care at night, and delivering specialised care and support with equipment use, care workers are there for clients exactly as they need them.

And thanks to industry-leading investment in the team, customers can trust that they deliver superb quality care, every time. Essential Health have a safe and thorough recruitment process with CPD certified training. And all this means that clients can rest assured that Essential Health carers are not just the best at what they do, but that they'll stay the best too.

Why not explore their site and learn a little more about the team, or to join a company with firm ethics and values. Whatever the reason, do feel free to get in touch with a member of the dedicated Essential Health team.

Essential Health provides a range of professional, flexible care and support services to meet all needs. These include:

Personal care
Home help
Elderly care
Palliative care
Dementia care
High dependency care
Mental health conditions
Physical disabilities
Sensory impairment
Companionship
Hospital discharge

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Care Provided by Essential Health Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Essential Health Ltd
  • Person in charge
  • Beverley Blakeman (Managing Director)

Funding & Fees Guide for Essential Health Ltd

  • Prices

  • Fees vary from £25.64 to £30.00 per hour dependent on care needs.

Essential Health Ltd Reviews (51)

Total of 51, showing 1-20
9.9

Essential Health Ltd has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years. Over all time Essential Health Ltd has 51 reviews.

Overall Experience

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Date Published

51
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Review from J M (Daughter of Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the carers are professional and treat mum with respect and dignity. Even during periods of bad weather, carers have arrived as punctually as possible and have never let her down. Management has given mum extra medications on prescription (antibiotics and steroids) as required. I feel I can always
speak to a member of the team if I have any concerns or need any advice. Management showed real concern about clients' well-being, particularly when my mum was hospitalised recently.

Reply from Beverley Blakeman, Care Manager at Essential Health Ltd

It is a privilege to read that you feel the care team for mum is professional and that they treat mum with the dignity and respect she deserves. This is a large part of our working ethos and our core values. Furthermore, we pride ourselves on management involvement for all of our clients and care team. We are one big team who work closely to provide bespoke care and support. Thank you for your kind words and for taking the time to complete a review for Essential Health. Kind regards.


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Review from Harold W (Husband of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, communication is good, continuity of staff is good. Staff are competent and thorough with the care. The carer's are very good with my wife who has very complex and challenging conditions. Time keeping is excellent which is a major factor where the medication is concerned.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Reading this review makes me so very proud. The difference that the care team are making to yourself and your lovely wife is what we all aspire for at Essential Health.The feedback that you have given is what makes the team thrive and continuously drive forward to better ourselves and perform at our highest possible level whilst putting individuals such as yourself and wife at the forefront of what we do.Thank you so much for your feedback and I will communicate this to the team. Kind regards


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Review from Susan M (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Essential Health as a provider is that they are brilliant, my mum has had a few carers and she has said they are all lovely and very caring and she could not ask for anything more, so we would like to say a big thank you to all the staff and carers, thanking you for everything.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely comments, At Essential Health we do aim to provide a naturally caring service. I am very proud of the care team. They all take time out to support each individual to feel safe, secure and respected by their carers. It is nice to read your comments as this enhances the fact that our bespoke training is proactive in the community.Thank you once again for taking the time to share how your mum feels about her care team. Kind regards


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Review from A L (Client) assisted by family/friend published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service care and professionalism, and above all, kindness and thoughtfulness of your team caring for my husband could not be better.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your kind words. To receive a review like this is pleasure and warming. The care team are all dedicated to their role and I will be certain to pass on your lovely words as I know they will be delighted. At Essential Health we do pride ourselves on the bespoke service we provide with empathy and compassion. Thank you for taking the time to review of services. Kindest regards


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Review from A C (Wife of Client) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many ups and downs as expected but with the care and attention to us both (me verbally) from the care staff soon overcome. They are all the extended family now who we can confined in. Would recommend Essential Health to anyone.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely comments. It is pleasing to read that you feel comfortable to talk freely with the care team you have.How nice to read that you think of the team as your extended family.Always a pleasure and an honour support our clients.Kindest regards Registered manager


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Review from Sue J (Daughter of Client) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff and a very supportive management team. Care has had to be adjusted recently but nothing has been too much trouble for the staff or managers. Very happy with the care that is given. As a family, it has taken some pressure off us so we appreciate this.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you so much for the lovely comments. I am pleased to hear that the services we provide are supporting not only your loved one but yourselves as a family.Additionally, I am very pleased to read that the care team are lovely, and caring. Furthermore, that you feel supported by the management team. Thank you for taking the time to complete the review. Kindest regards.


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Review from M S (Husband of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good service - some problems with registered carers but this is always looked at by the office. My wife takes a while to settle with change due to her condition but we get there in the end. All in all, it is a fair service. Good contact with the office staff who will sort our any problem as
soon as possible.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your honest comments. It is good to read that you feel you are receiving a fair service. Furthermore, you feel supported by the office. Kind regards Registered Manager


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Review from H S (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A marvelous team, always reliable and friendly. Mum looks forward to the carers coming and sharing stories. Essential Health has made a massive difference giving mum more confidence showering and at bedtime. The benefit for my sister and I, we keep our mum-daughter relationship too.
Can’t thank them
enough.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely comments. It is a pleasure to support Mum with showering and providing her with the confidence to remain independently living at home. Mum's stories are a delight to listen to and hearing of her memories allows her care team to gain a fabulous insight into her life to present. Such an honour and a privilege to support the mother and daughter relationships. Thank you again, registered manager.


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Review from Gareth T (Grandson of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing service provided by Essential Health was evident from the first phone call I received and continued through every visit. Every carer I have met has had an exceptional level of care and consideration for the needs of my grandad, going beyond what was expected in order to maintain his dignity
and show him the compassion he deserves, he has had other care companies previously and this has not been my experience with those companies. I also have to mention the extra care and support that has been provided to family members, including myself, helping us to talk about wonderful memories and share stories during this difficult time has been a wonderful support to us and I will be eternally grateful for this. Every member of this wonderful company have care at the heart of every visit.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you so much for your heartfelt words. It really is both an honour and a privilege to support you all at such a difficult time. Your memories are a true representation of the beautiful family that you are and to see the unconditional love and support for each other is overwhelming. Thank you.


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Review from C C (Wife of Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always arrive 'happy' to see us. My husband having fallen the carers were left to oversee medical care - brilliantly.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely words, it is a pleasure and a privilege to support both yourself and your husband. The care team thoroughly enjoy the time spent together and value the fun they have. Thank you again.


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Review from Trish H (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been quite poorly lately, the support we have recieved not just for mum has been second to none, with nothing too much trouble the care they have given has been fabulous, not only to mum but to our family, sent out 2nd person for extra support to keep eye on her they have maintained her dignity,
shown empathy. They have maintained continuity, communication is excellent letting us know of any concerns. I just want to say thank you for all that you do for mum and my family don't know what we would do without you.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

To all the family, thank you so much for your lovely kind words. They are truly appreciated. The care and support that your mum along with yourselves is crucial to all the care team at Essential Health. The excellent communication we have together only enhances the support we can provide and we are blessed to provide support to you all. Thank you again for your lovely comments and they will be passed on to the wonderful care team. Kindly appreciate.


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Review from D H (Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my carer and what she does for me.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely words. We are pleased to hear that you are happy with your carer as she is a valued member of our team. It is a pleasure to support you and an honour to be part of your daily routine.
Thank you again.


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Review from Karl B (Son of Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers; they have taken good care of Mum, always asking if she wants a cup of tea, and they heat her hot water bottles up. Mum feels very comfortable around them, which takes a big load off my shoulders; they always ask how I am coping, just their presence in the house has eased
the stress.

Reply from Beverley Blakeman, Care Manager at Essential Health Ltd

Thank you for your lovely review. It is important to the team to know that you feel your Mum is taken 'good care of'. Furthermore, it is a pleasure to read that your Mum feels comfortable with her care team and that this, in turn, supports yourself. It is a pleasure to provide support to you both. Many thanks.


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Review from Margaret E (Mother of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my son has received over the last five years has continued to be excellent, from both the carers and staff who treat him very professionally with compassion and empathy, which puts my mind at ease.

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Review from B C (Husband of Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We do not have any problems. The two girls who visit us are brilliant.

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Review from M S (Son of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very professional in the way they cared for my dad. They were approachable and genuinely demonstrated empathy. I felt very comfortable knowing that the staff were my eyes and ears, as my dad lives on his own. The office staff always kept me informed of any concerns they may have had
and readily communicated with my dad's General Practitioner when required. The overall experience for my dad and me was one of satisfaction and contentment.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for such a beautifully written review.


Take great care


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Review from C R (Mother of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient carers. Very compassionate, thoughtful and empathetic. My son was treated with the utmost respect during being in your care. Very pleasant and friendly, supportive to both my son and myself. Lovely girls, pleasure to have met them. Their care will never be forgotten, they were brilliant
through and through the toughest time of our lives. A great big thank you to you all and also thanks for your sympathy.

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Review from A G (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential Health were the care providers asked to provide care for my mum when she was requiring end-of-life care. Although she was still fairly independent until the day she passed away. All the staff were very respectful of her wishes. They worked very hard, working long hours to enable my mum to
see the same faces on a regular basis. She was able to build up a rapport with the staff which I felt was so important, especially at the end of life.

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Review from Sarah R (Daughter of Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential Health is a fantastically well-run agency. If you have any queries or problems they are dealt with quickly and professionally and they are fully supportive. The carers provide an exceptional service, everyone is kind, caring, patient and understanding. I don't know what we would do without
them. Knowing that they see my parents on a regular basis is a fantastic relief for the family because we know just how well they are being looked after.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your review, I will share this with the care team.
Sincerely,
Wendy.


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Review from Brenda D (Sister of Client) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not one issue regarding any member of your staff. I, myself, will miss them all, to me they are friends and I will always remember each and every one of them. Thank you so much.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Essential Health Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Essential Health Ltd is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) ) ÷ 101 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Essential Health Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Essential Health Ltd

What Type of Services does Essential Health Ltd offer?

Essential Health Ltd offers Home Care.

How many Carers does Essential Health Ltd employ?

Essential Health Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Essential Health Ltd to verify any information. View our terms and conditions. Essential Health Ltd has a Platinum Service – more info.