What Type of Services does Essential Health Ltd offer?

Essential Health Ltd offers Home Care.

How many Carers does Essential Health Ltd employ?

Essential Health Ltd employs 45 carers.

Essential Health Ltd, First Floor, Unit 1, Mirage Business Park, Moorland Road, Stoke-on-Trent, Staffordshire ST6 1JJ

Review from David H (Husband of Client) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

All carers have given my wife 100% care as of her wishes to date.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

David,This is so nice to read. I am very proud of the care team we have as they are all passionate about their job. They have compassion, empathy and show dignity to each client we support but when we receive a review like this it reiterates the importance of our role.Thank you kindly for sharing your experience. It is appreciated. Registered Manager Beverley Blakeman.

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Review from Helen S (Daughter of Client) published on 1 September 2025 Submitted via Website • Report

Overall Experience

The care team from the carers delivering the care to the management team have been world class supporting mum with personal care.
A little persuasion to get them on board but it has been a pleasure for us all. Mum gets her personal care and retains her dignity. My sister and I keep the Mother / Daughter

relationship.
Mum looks forward to the team coming for the social too. My sister and I relax in the evening knowing she is in first class hands.
Highly recommended , 5 Star service.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your review. It is a pleasure to read that your mum looks forward to her care team arriving. Your testament proves that there is more to ensuring that each person feels they are retaining their dignity with respect. Furthermore, that the social aspect of any form of support is also provided. It is a professional bond of trust and respect for each other. I am so pleased that you as daughters feel you have retained your Mother and Daughter relationship. This is also a vital part for any family member.Thank you once again for your kind words and I rest assured that your words will be delivered to Mum's care team.Kind regards - Registered manager.

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Review from A W (Daughter of Client) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

Changed companies to Essential Healthy Ltd recently. Management are excellent, always at the end of the phone if you need them. Carers are very polite and courteous and very patient with mum. Nothing is too much trouble, and they are all doing their very best in caring for my mum whilst I work full

time. They are getting to know how mum likes things done for example, her cup of tea and her routine and are really very good at what they do. Their call times are very accurate, and if there is a problem, traffic etc, they will notify me.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you so much for this lovely review. It is a pleasure to support you and your mum, giving you both peace of mind that support is being provided to the best of our ability.It is a pleasure to read that you feel the management are supportive as well as the care team. Again, thank you for your kind words; they are most appreciated.

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Review from J M (Daughter of Client) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

All of the carers are professional and treat mum with respect and dignity. Even during periods of bad weather, carers have arrived as punctually as possible and have never let her down. Management has given mum extra medications on prescription (antibiotics and steroids) as required. I feel I can always

speak to a member of the team if I have any concerns or need any advice. Management showed real concern about clients' well-being, particularly when my mum was hospitalised recently.

Reply from Beverley Blakeman, Care Manager at Essential Health Ltd

It is a privilege to read that you feel the care team for mum is professional and that they treat mum with the dignity and respect she deserves. This is a large part of our working ethos and our core values. Furthermore, we pride ourselves on management involvement for all of our clients and care team. We are one big team who work closely to provide bespoke care and support. Thank you for your kind words and for taking the time to complete a review for Essential Health. Kind regards.

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Review from Harold W (Husband of Client) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Excellent service, communication is good, continuity of staff is good. Staff are competent and thorough with the care. The carer's are very good with my wife who has very complex and challenging conditions. Time keeping is excellent which is a major factor where the medication is concerned.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Reading this review makes me so very proud. The difference that the care team are making to yourself and your lovely wife is what we all aspire for at Essential Health.The feedback that you have given is what makes the team thrive and continuously drive forward to better ourselves and perform at our highest possible level whilst putting individuals such as yourself and wife at the forefront of what we do.Thank you so much for your feedback and I will communicate this to the team. Kind regards

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Review from Susan M (Daughter of Client) published on 24 February 2025 Submitted via Website • Report

Overall Experience

My experience of Essential Health as a provider is that they are brilliant, my mum has had a few carers and she has said they are all lovely and very caring and she could not ask for anything more, so we would like to say a big thank you to all the staff and carers, thanking you for everything.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely comments, At Essential Health we do aim to provide a naturally caring service. I am very proud of the care team. They all take time out to support each individual to feel safe, secure and respected by their carers. It is nice to read your comments as this enhances the fact that our bespoke training is proactive in the community.Thank you once again for taking the time to share how your mum feels about her care team. Kind regards

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Review from A L (Client) assisted by family/friend published on 4 February 2025 Submitted via Postal Card • Report

Overall Experience

The service care and professionalism, and above all, kindness and thoughtfulness of your team caring for my husband could not be better.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your kind words. To receive a review like this is pleasure and warming. The care team are all dedicated to their role and I will be certain to pass on your lovely words as I know they will be delighted. At Essential Health we do pride ourselves on the bespoke service we provide with empathy and compassion. Thank you for taking the time to review of services. Kindest regards

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Review from A C (Wife of Client) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

Many ups and downs as expected but with the care and attention to us both (me verbally) from the care staff soon overcome. They are all the extended family now who we can confined in. Would recommend Essential Health to anyone.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely comments. It is pleasing to read that you feel comfortable to talk freely with the care team you have.How nice to read that you think of the team as your extended family.Always a pleasure and an honour support our clients.Kindest regards Registered manager

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Review from Sue J (Daughter of Client) published on 10 January 2025 Submitted via Postal Card • Report

Overall Experience

Lovely caring staff and a very supportive management team. Care has had to be adjusted recently but nothing has been too much trouble for the staff or managers. Very happy with the care that is given. As a family, it has taken some pressure off us so we appreciate this.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you so much for the lovely comments. I am pleased to hear that the services we provide are supporting not only your loved one but yourselves as a family.Additionally, I am very pleased to read that the care team are lovely, and caring. Furthermore, that you feel supported by the management team. Thank you for taking the time to complete the review. Kindest regards.

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Review from M S (Husband of Client) published on 8 January 2025 Submitted via Postal Card • Report

Overall Experience

Overall a good service - some problems with registered carers but this is always looked at by the office. My wife takes a while to settle with change due to her condition but we get there in the end. All in all, it is a fair service. Good contact with the office staff who will sort our any problem as

soon as possible.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your honest comments. It is good to read that you feel you are receiving a fair service. Furthermore, you feel supported by the office. Kind regards Registered Manager

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Review from Gareth T (Grandson of Client) published on 7 May 2024 Submitted via Website • Report

Overall Experience

The amazing service provided by Essential Health was evident from the first phone call I received and continued through every visit. Every carer I have met has had an exceptional level of care and consideration for the needs of my grandad, going beyond what was expected in order to maintain his dignity

and show him the compassion he deserves, he has had other care companies previously and this has not been my experience with those companies. I also have to mention the extra care and support that has been provided to family members, including myself, helping us to talk about wonderful memories and share stories during this difficult time has been a wonderful support to us and I will be eternally grateful for this. Every member of this wonderful company have care at the heart of every visit.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you so much for your heartfelt words. It really is both an honour and a privilege to support you all at such a difficult time. Your memories are a true representation of the beautiful family that you are and to see the unconditional love and support for each other is overwhelming. Thank you.

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Review from C C (Wife of Client) published on 2 May 2024 Submitted via Postal Card • Report

Overall Experience

The carers always arrive 'happy' to see us. My husband having fallen the carers were left to oversee medical care - brilliantly.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely words, it is a pleasure and a privilege to support both yourself and your husband. The care team thoroughly enjoy the time spent together and value the fun they have. Thank you again.

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Review from Trish H (Daughter of Client) published on 23 April 2024 Submitted via Website • Report

Overall Experience

Mum has been quite poorly lately, the support we have recieved not just for mum has been second to none, with nothing too much trouble the care they have given has been fabulous, not only to mum but to our family, sent out 2nd person for extra support to keep eye on her they have maintained her dignity,

shown empathy. They have maintained continuity, communication is excellent letting us know of any concerns. I just want to say thank you for all that you do for mum and my family don't know what we would do without you.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

To all the family, thank you so much for your lovely kind words. They are truly appreciated. The care and support that your mum along with yourselves is crucial to all the care team at Essential Health. The excellent communication we have together only enhances the support we can provide and we are blessed to provide support to you all. Thank you again for your lovely comments and they will be passed on to the wonderful care team. Kindly appreciate.

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Review from D H (Client) published on 1 March 2024 Submitted via Postal Card • Report

Overall Experience

I am very pleased with my carer and what she does for me.

Reply from Beverley Blakeman, care manager at Essential Health Ltd

Thank you for your lovely words. We are pleased to hear that you are happy with your carer as she is a valued member of our team. It is a pleasure to support you and an honour to be part of your daily routine.
Thank you again.

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Review from Karl B (Son of Client) published on 29 January 2024 Submitted via Postal Card • Report

Overall Experience

Very happy with the carers; they have taken good care of Mum, always asking if she wants a cup of tea, and they heat her hot water bottles up. Mum feels very comfortable around them, which takes a big load off my shoulders; they always ask how I am coping, just their presence in the house has eased

the stress.

Reply from Beverley Blakeman, Care Manager at Essential Health Ltd

Thank you for your lovely review. It is important to the team to know that you feel your Mum is taken 'good care of'. Furthermore, it is a pleasure to read that your Mum feels comfortable with her care team and that this, in turn, supports yourself. It is a pleasure to provide support to you both. Many thanks.

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Review from Margaret E (Mother of Client) published on 3 July 2023 Submitted via Website • Report

Overall Experience

The care my son has received over the last five years has continued to be excellent, from both the carers and staff who treat him very professionally with compassion and empathy, which puts my mind at ease.

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Review from B C (Husband of Client) published on 25 May 2023 Submitted via Postal Card • Report

Overall Experience

We do not have any problems. The two girls who visit us are brilliant.

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Review from M S (Son of Client) published on 16 May 2023 Submitted via Postal Card • Report

Overall Experience

All the staff were very professional in the way they cared for my dad. They were approachable and genuinely demonstrated empathy. I felt very comfortable knowing that the staff were my eyes and ears, as my dad lives on his own. The office staff always kept me informed of any concerns they may have had

and readily communicated with my dad's General Practitioner when required. The overall experience for my dad and me was one of satisfaction and contentment.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for such a beautifully written review.

Take great care

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Review from C R (Mother of Client) published on 12 May 2023 Submitted via Postal Card • Report

Overall Experience

Very efficient carers. Very compassionate, thoughtful and empathetic. My son was treated with the utmost respect during being in your care. Very pleasant and friendly, supportive to both my son and myself. Lovely girls, pleasure to have met them. Their care will never be forgotten, they were brilliant

through and through the toughest time of our lives. A great big thank you to you all and also thanks for your sympathy.

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Review from A G (Daughter of Client) published on 24 March 2023 Submitted via Postal Card • Report

Overall Experience

Essential Health were the care providers asked to provide care for my mum when she was requiring end-of-life care. Although she was still fairly independent until the day she passed away. All the staff were very respectful of her wishes. They worked very hard, working long hours to enable my mum to

see the same faces on a regular basis. She was able to build up a rapport with the staff which I felt was so important, especially at the end of life.