Essential Health Ltd

First Floor, Unit 1, Mirage Business Park, Moorland Road, Stoke-on-Trent ST6 1JJ
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9.9 51 Reviews
  • Essential Health Ltd, Stoke-on-Trent
Essential Health are proud to provide truly personal home care services for clients in their own homes across Stoke on Trent.

From support with personal care needs and engaging activities, help to prepare meals and snacks, and completing domestic and household tasks, to being there to assist with recuperation, providing care at night, and delivering specialised care and support with equipment use, care workers are there for clients exactly as they need them.

And thanks to industry-leading investment in the team, customers can trust that they deliver superb quality care, every time. Essential Health have a safe and thorough recruitment process with CPD certified training. And all this means that clients can rest assured that Essential Health carers are not just the best at what they do, but that they'll stay the best too.

Why not explore their site and learn a little more about the team, or to join a company with firm ethics and values. Whatever the reason, do feel free to get in touch with a member of the dedicated Essential Health team.

Essential Health provides a range of professional, flexible care and support services to meet all needs. These include:

Personal care
Home help
Elderly care
Palliative care
Dementia care
High dependency care
Mental health conditions
Physical disabilities
Sensory impairment
Companionship
Hospital discharge

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Care Provided by Essential Health Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Essential Health Ltd
  • Person in charge
  • Beverley Blakeman (Managing Director)

Funding & Fees Guide for Essential Health Ltd

  • Prices

  • Fees vary from £25.64 to £30.00 per hour dependent on care needs.

Essential Health Ltd Reviews (51)

Total of 51, showing 21-40
9.9

Essential Health Ltd has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years. Over all time Essential Health Ltd has 51 reviews.

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Review from S T (Daughter of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, easy to talk to, and solve queries with. The staff (carers) are brilliant. I would recommend to anyone. Have had other companies in but not a patch on Essential Health. Thank you!

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your review, we are delighted you are happy with our services and the care provided. We will pass this on to the care team.


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Review from Lorenzo A (Husband of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say since Essential Health replaced the last company that I had, which I only had bad experience with, it has been a good and positive decision that I have made, my wife is at ease now and I can relax without looking over my shoulder which I had to do with the previous company.
I can now get on leaving the carers to do their job knowing that my wife is in safe hands. Thank you Essential Health.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your review, we will pass this on to the care team.


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Review from K R (Client) assisted by family/friend published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quick to learn my preferences (eg clothes, laundry, etc). Very friendly and professional and make the daily visits a pleasure and something to look forward to. The time allocated is good, I do not feel rushed and we have nice chats to get to know each other. I have different carers quite often and name
badges would help as my memory of faces and names is not very good. I like all my team and wouldn't want them to change.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

We value your feedback, we thank you for your comments. We do aim to ensure there are no more than 3 care assistants but unfortunately, we have needed to provide a fourth carer and we are hopeful this will only be a temporary measure. We are sorry for any inconvenience this may have caused. Thank you for your kind words.


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Review from Susan S (Daughter of Client) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives excellent care and we are very happy with your service. It has given us peace of mind to know that he has daily help. Thank you.

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Review from Christine C (Partner of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of Essential Health treated us with the utmost respect and dignity. They visited four times a day whilst my partner was so poorly. He was made to feel comfortable on each visit. The ladies were genuinely helpful and always talked to my partner to explain what they were doing and why. Incredibly
passionate in their work. Thank you.

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Review from Sue B (Relative of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of your carers has gone out of her way to sort out the heating needs of her clients. She says she treats them as she would expect her own mum and dad to be treated. I find this really heartwarming. Thank you.

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Review from Vanessa E (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had skin cancer and needed care for the last few months of his life, the carers that came in were a team of four and it was great to know who was coming and getting to know who was caring for my Dad. They were so friendly, they treated my Dad with respect, dignity and had a chat with him. They
were outstanding, as a carer myself I wanted to be there to help and make sure things were being done properly, I didn't need to worry, they did their job with their heart on the sleeve. I would definitely recommend these carers and would let them look after anyone in my family.

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Review from Annemarie H (Niece of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have felt extremely lucky to have had Essential looking after our late aunt. We had their services for seven months after her discharge from the hospital until her death. The staff were loving, caring, kind and compassionate the whole time. My aunt got on incredibly well with everyone
who was sent to her and the staff felt like family especially in the last few weeks. We would recommend their service to everyone. Thank you all at Essential.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your kind comments, we will share this with the team. Wishing you all the very best. Essential Health.


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Review from E D (Wife of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply brilliant - very good personal care with compassion.

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Review from Patricia D (Client) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy about the excellent care. My carer is so well trained and is a pleasure to look after me the way she does. Carry on the good way you train your staff, with lots of care and good manners. Excellent.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Dear Patricia
Thank you for your kind words and review.


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Review from Brian E (Husband of Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very loving and caring company, they are well trained and highly conscientious. It's great to have a team of carers who gel together and can think on their feet, and I know that my wife is in safe hands. This is a team that will always go the extra mile to care and reassure, and keep us informed.
We are happy, safe and contented.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Dear Brian
Thank you for your review, it is greatly appreciated.


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Review from David B (Son of Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, felt so lucky that we found Essential Health Ltd. Their care staff were all so kind, caring, thoughtful and cheerful, and my father loved them all.
He had to go into hospital a number of times during his care, but he always wanted the same care company to look after him when he went
home.
By and large, the carers were always on time, and the same carers looked after him on a daily basis, so he got to know them personally, and it made him very comfortable with them.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Dear David
Thank you for your kind words, your father was a pleasure to look after, a beautiful gentleman who will be greatly missed.


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Review from Wendy S (Daughter-in-law of Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found care very good. Mum is treated very well and like the fact that they are the same carers daily. They are very helpful, leaving me a note if any problems and they keep lists for shopping.

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Review from G S (Husband of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff. Cannot find any fault. Very punctual. Unable to find any fault.

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Review from K M (Daughter of Client) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, caring and most of all trustworthy which is important. Would be at a loss without your help and support. Thank you for all you do.

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Review from T O (Daughter of Client) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is outstanding. The carers are well presented, polite and very helpful to my mum. The carers ask my mum what is needed, and go out of their way to assist with mum's needs. When ringing the office, the office staff are also very helpful. Overall the company is outstanding.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your lovely comments, we will share this review with the team.


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Review from T P (Daughter of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very lucky to be cared for by essential health. She is treated with respect and dignity and is always happy to see them, which says a lot when your mother has advanced Alzheimers. They give her time to communicate and have patience with her needs. The management try hard to keep the team
consistent which is very important to me and my mum. I would definitely recommend these to family and friends.

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Review from M H (Wife of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency was recommended by a friend when my husband needed extra care after he came out of hospital. We are very satisfied with the professionalism especially during this difficult time of covid 19. The staff treats my husband with great dignity, humour and encouragement.

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Review from Julia T (Mother of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff who have immediately bonded with my daughter. She looks forward to them coming each day, which makes me feel reassured that she's absolutely fine as I leave each day for work. Would happily recommend the agency to other people without hesitation.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your kind comments, we are very grateful.


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Review from W A (Client) assisted by family/friend published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Essential Health has been very good and consistent.
On the whole, everyone is conscientious and pleasant.
All the girls have my welfare and comfort in mind. They are very aware of my likes and dislikes and I enjoy them visiting and taking care of me.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Essential Health Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Essential Health Ltd is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) ) ÷ 101 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Essential Health Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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