Submit a Review for Able Trust Care
367 Croydon Road, Caterham, CR3 6PN
View full details of Able Trust CareLatest Reviews for Able Trust Care
10 December 2025
Office staff are helpful, friendly and easy to talk to.
Care staff who visit with my nan are always on time, friendly and they do a fantastic job. They always show care and compassion towards my nan.
20 October 2025
The carers are good when they visit my husband. They look after him very well.
20 October 2025
Carers are kind, thoughtful, patient. They listen and are always cheerful and happy. They are clean and tidy.
17 October 2024
All of the carers who look after my dad are lovely, caring and compassionate. Able Trust care staff really take the time to understand needs and always take on board any feedback. I feel like my dad is always in safe hands. I would recommend this service to anyone who has a loved one in need of
carers.
25 April 2024
I love Able Trust Care Services they do a good job and me and my family are grateful for them. Thanks for the service. Done it for me. They have a great staff. We love them.
12 March 2024
My father-in-law (98 years old) and we as a family are very happy with the service we are getting from Able Trust Care.
The caregivers are very kind and gentle people. They are also very helpful and understanding of family requirements and also the client's requirements.
10 January 2024
New carers are unfamiliar with routine, e.g. where clothes etc. are kept.
Irregular time slots - anytime from 7:30 to 8:30 start.
Very pleasant carers.
06 December 2023
Fantastic review and care, this agency has been outstanding and very kind after being mistreated by her last agency.
10 November 2023
My mother has been very pleased with the service from Able Trust Care. She feels that she is in good and capable hands on each visit. We have only ever had one minor issue, which was immediately dealt with by the company to our lasting satisfaction.
14 March 2023
All of the carers from Able Trust Care provided an excellent level of care service. They were kind, gentle and considerate. They showed a good understanding of my mum's needs - her likes and dislikes. When feeding became difficult, they were patient, usually finding a way to encourage Mum to eat and
drink something. Thank you from Mum's family.
13 January 2023
I have found the carers very helpful. They treat my husband very well, cheer him up when they arrive and have a laugh with him, not always easy as he can be miserable. Very efficient with his washing and dressing. They are trustworthy and efficient.
28 November 2022
The carers treat me with dignity and are sociable and friendly towards me and kind to my daughter. Usually on time but occasionally a bit late due to traffic or staffing issues. They are given the opportunity to wash their hands after the care with soap and towels provided. Sometimes I say they hurt
me but I am all skin and bones so even my daughter can hurt me - it's not their fault. Overall it's a very nice experience for me to be clean and fresh. One carer has given me the 'oldest, smartest man award 2022' and another one sings to me - such fun.
14 November 2022
Several staff have visited. Help with a shower, dressing, tablets, occasionally breakfast. Visting times werevaried. Saturdays seemed to be a problem - on 2 Saturdays I gave up - 12.10 and 1pm.
All staff were cheerful and efficient. Thank you.
Hopefully I will not need more help but will not
hesitate to call.
20 September 2022
The company provided help and care with personal hygiene and walking during my month of recuperation. Generally, the carers were interested and friendly and conversed with me during the performance of these tasks. I would recommend one of these who even offered to return to help me walk later in the
day/evening as the air temperature was too great at that scheduled visit time. In addition, they checked that my wife was coping, gave us advice re articles to buy services to contact in need and also checked fluid intake during the heatwave reminding us of the need for higher water intake. Overall we were very pleased with the service provided.
20 September 2022
The carers were considerate and courteous and notably were concerned for myself as a carer as well as my husband as the service user. They have cared for my husband during the initial four weeks of his recovery and with their help and support, he has made good progress. He has been greeted
cheerfully, chatted with, given personal care and assisted with his mobilisation. We appreciated greatly the service provided during the heatwave, we received the appropriate number of visits and care, both reminded to take adequate fluid and nourishment and all in a friendly and cheerful manner in spite of the excess heat. We have been very pleased and grateful with the good service provided.
22 July 2022
My wife who is non-verbal was very hesitant about having carers come in, however they have engaged with her and she is much more relaxed with them. I have even heard her laughing with them when they were singing along to the radio which was lovely to hear. I won't say she looks forward to them
coming yet, but we're getting there.
06 May 2021
We are very satisfied with the service. Our carers are just that, they care. They are diligent in their work and are very compassionate. The client's needs are met and she's treated with dignity and respect. We have nothing but compliments for the staff and management for the excellent service. Keep
it up.
21 August 2020
Able Trust Care is to be congratulated on providing an excellent management team built with care staff who looked after my wife so beautiful as her illness progressed. Nothing seemed to be too much trouble for the whole team - and always a friendly response. We were sorry to have to say 'goodbye' to
them as my wife entered a nursing home. All good wishes.
13 August 2020
They are excellent.
12 August 2020
I am very satisfied with Able Trust Care. After a few teething problems, which the manager sorted out quickly, it has gone very well. If there is a problem the girls in the office always phone and put me in the picture. With this coronavirus situation, the girls have come in and done their job, got
on with it with a smile on their face. Full credit.
Latest Reviews for Able Trust Care
10 December 2025
Office staff are helpful, friendly and easy to talk to.
Care staff who visit with my nan are always on time, friendly and they do a fantastic job. They always show care and compassion towards my nan.
20 October 2025
The carers are good when they visit my husband. They look after him very well.
20 October 2025
Carers are kind, thoughtful, patient. They listen and are always cheerful and happy. They are clean and tidy.
17 October 2024
All of the carers who look after my dad are lovely, caring and compassionate. Able Trust care staff really take the time to understand needs and always take on board any feedback. I feel like my dad is always in safe hands. I would recommend this service to anyone who has a loved one in need of
carers.
25 April 2024
I love Able Trust Care Services they do a good job and me and my family are grateful for them. Thanks for the service. Done it for me. They have a great staff. We love them.
12 March 2024
My father-in-law (98 years old) and we as a family are very happy with the service we are getting from Able Trust Care.
The caregivers are very kind and gentle people. They are also very helpful and understanding of family requirements and also the client's requirements.
10 January 2024
New carers are unfamiliar with routine, e.g. where clothes etc. are kept.
Irregular time slots - anytime from 7:30 to 8:30 start.
Very pleasant carers.
06 December 2023
Fantastic review and care, this agency has been outstanding and very kind after being mistreated by her last agency.
10 November 2023
My mother has been very pleased with the service from Able Trust Care. She feels that she is in good and capable hands on each visit. We have only ever had one minor issue, which was immediately dealt with by the company to our lasting satisfaction.
14 March 2023
All of the carers from Able Trust Care provided an excellent level of care service. They were kind, gentle and considerate. They showed a good understanding of my mum's needs - her likes and dislikes. When feeding became difficult, they were patient, usually finding a way to encourage Mum to eat and
drink something. Thank you from Mum's family.
13 January 2023
I have found the carers very helpful. They treat my husband very well, cheer him up when they arrive and have a laugh with him, not always easy as he can be miserable. Very efficient with his washing and dressing. They are trustworthy and efficient.
28 November 2022
The carers treat me with dignity and are sociable and friendly towards me and kind to my daughter. Usually on time but occasionally a bit late due to traffic or staffing issues. They are given the opportunity to wash their hands after the care with soap and towels provided. Sometimes I say they hurt
me but I am all skin and bones so even my daughter can hurt me - it's not their fault. Overall it's a very nice experience for me to be clean and fresh. One carer has given me the 'oldest, smartest man award 2022' and another one sings to me - such fun.
14 November 2022
Several staff have visited. Help with a shower, dressing, tablets, occasionally breakfast. Visting times werevaried. Saturdays seemed to be a problem - on 2 Saturdays I gave up - 12.10 and 1pm.
All staff were cheerful and efficient. Thank you.
Hopefully I will not need more help but will not
hesitate to call.
20 September 2022
The company provided help and care with personal hygiene and walking during my month of recuperation. Generally, the carers were interested and friendly and conversed with me during the performance of these tasks. I would recommend one of these who even offered to return to help me walk later in the
day/evening as the air temperature was too great at that scheduled visit time. In addition, they checked that my wife was coping, gave us advice re articles to buy services to contact in need and also checked fluid intake during the heatwave reminding us of the need for higher water intake. Overall we were very pleased with the service provided.
20 September 2022
The carers were considerate and courteous and notably were concerned for myself as a carer as well as my husband as the service user. They have cared for my husband during the initial four weeks of his recovery and with their help and support, he has made good progress. He has been greeted
cheerfully, chatted with, given personal care and assisted with his mobilisation. We appreciated greatly the service provided during the heatwave, we received the appropriate number of visits and care, both reminded to take adequate fluid and nourishment and all in a friendly and cheerful manner in spite of the excess heat. We have been very pleased and grateful with the good service provided.
22 July 2022
My wife who is non-verbal was very hesitant about having carers come in, however they have engaged with her and she is much more relaxed with them. I have even heard her laughing with them when they were singing along to the radio which was lovely to hear. I won't say she looks forward to them
coming yet, but we're getting there.
06 May 2021
We are very satisfied with the service. Our carers are just that, they care. They are diligent in their work and are very compassionate. The client's needs are met and she's treated with dignity and respect. We have nothing but compliments for the staff and management for the excellent service. Keep
it up.
21 August 2020
Able Trust Care is to be congratulated on providing an excellent management team built with care staff who looked after my wife so beautiful as her illness progressed. Nothing seemed to be too much trouble for the whole team - and always a friendly response. We were sorry to have to say 'goodbye' to
them as my wife entered a nursing home. All good wishes.
13 August 2020
They are excellent.
12 August 2020
I am very satisfied with Able Trust Care. After a few teething problems, which the manager sorted out quickly, it has gone very well. If there is a problem the girls in the office always phone and put me in the picture. With this coronavirus situation, the girls have come in and done their job, got
on with it with a smile on their face. Full credit.