Able Trust Care

The carer that I had today she was amazing kind , caring, have empathy, always very helpful, nothing is too much trouble. Always smiling and very happy, she is extremely passionate about the job she does. Always checks that water is ok for me and that I'm comfortable...her hair washes are unbelievable just superb and even the washes... To be honest she needs to be promoted to a much higher level ... She is 100 percent perfect for this job and even for management jobs ...too.

My mum received care from several agencies over the years, but Able Care provided the highest standard of care we experienced.They cared for my mum from late December 2025 until she passed in March 2026. From the beginning, they took time to fully understand her needs, routines, and preferences, and consistently followed through on every aspect of her care plan. The carers were compassionate, patient, gentle, and treated my mum with dignity, warmth, and genuine empathy. They supported with personal care, feeding, medication, tidying her room, and always paid attention to her comfort and wellbeing. They were also proactive in raising any concerns about her health and kept us informed. What stood out most was the consistency across all carers. Even after my mum passed away, they continued to show kindness and support to our family. During a very difficult time, they gave us peace of mind, and I would wholeheartedly recommend them to anyone seeking exceptional care for a loved one.

Able Trust were originally funded for 6 weeks by Croydon social services, but we were very happy to retain them when funding ceased. We had an extremely positive experience with the agency and their staff. The ladies who looked after mum were lovely and could not have been kinder. They looked after mum's personal hygiene, which was very important to us, as the hospital she was discharged from did not! We would not hesitate to recommend Able Trust.

Care staff who visit with my nan are always on time, friendly and they do a fantastic job. They always show care and compassion towards my nan.

Carers are kind, thoughtful, patient. They listen and are always cheerful and happy. They are clean and tidy.

The carers are good when they visit my husband. They look after him very well.

All of the carers who look after my dad are lovely, caring and compassionate. Able Trust care staff really take the time to understand needs and always take on board any feedback. I feel like my dad is always in safe hands. I would recommend this service to anyone who has a loved one in need of carers.

I love Able Trust Care Services they do a good job and me and my family are grateful for them. Thanks for the service. Done it for me. They have a great staff. We love them.

The caregivers are very kind and gentle people. They are also very helpful and understanding of family requirements and also the client's requirements.

Very pleasant carers.

Fantastic review and care, this agency has been outstanding and very kind after being mistreated by her last agency.

My mother has been very pleased with the service from Able Trust Care. She feels that she is in good and capable hands on each visit. We have only ever had one minor issue, which was immediately dealt with by the company to our lasting satisfaction.

All of the carers from Able Trust Care provided an excellent level of care service. They were kind, gentle and considerate. They showed a good understanding of my mum's needs - her likes and dislikes. When feeding became difficult, they were patient, usually finding a way to encourage Mum to eat and drink something. Thank you from Mum's family.

I have found the carers very helpful. They treat my husband very well, cheer him up when they arrive and have a laugh with him, not always easy as he can be miserable. Very efficient with his washing and dressing. They are trustworthy and efficient.

The carers treat me with dignity and are sociable and friendly towards me and kind to my daughter. Usually on time but occasionally a bit late due to traffic or staffing issues. They are given the opportunity to wash their hands after the care with soap and towels provided. Sometimes I say they hurt me but I am all skin and bones so even my daughter can hurt me - it's not their fault. Overall it's a very nice experience for me to be clean and fresh. One carer has given me the 'oldest, smartest man award 2022' and another one sings to me - such fun.

Hopefully I will not need more help but will not hesitate to call.

The carers were considerate and courteous and notably were concerned for myself as a carer as well as my husband as the service user. They have cared for my husband during the initial four weeks of his recovery and with their help and support, he has made good progress. He has been greeted cheerfully, chatted with, given personal care and assisted with his mobilisation. We appreciated greatly the service provided during the heatwave, we received the appropriate number of visits and care, both reminded to take adequate fluid and nourishment and all in a friendly and cheerful manner in spite of the excess heat. We have been very pleased and grateful with the good service provided.

The company provided help and care with personal hygiene and walking during my month of recuperation. Generally, the carers were interested and friendly and conversed with me during the performance of these tasks. I would recommend one of these who even offered to return to help me walk later in the day/evening as the air temperature was too great at that scheduled visit time. In addition, they checked that my wife was coping, gave us advice re articles to buy services to contact in need and also checked fluid intake during the heatwave reminding us of the need for higher water intake. Overall we were very pleased with the service provided.

My wife who is non-verbal was very hesitant about having carers come in, however they have engaged with her and she is much more relaxed with them. I have even heard her laughing with them when they were singing along to the radio which was lovely to hear. I won't say she looks forward to them coming yet, but we're getting there.

We are very satisfied with the service. Our carers are just that, they care. They are diligent in their work and are very compassionate. The client's needs are met and she's treated with dignity and respect. We have nothing but compliments for the staff and management for the excellent service. Keep it up.