Able Trust Care

367 Croydon Road, Caterham CR3 6PN

Able Trust Care are located in Caterham Surrey and provide respite, 24 hour, live in and house keeping services to people who require extra help and care.

Able Trust Care can provide transport, help with laundry services and cleaning, as well as personal care.

Owner : Able Trust Care Ltd

Person in charge: Sarah Ademuyiwa (Owner/Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Able Trust Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Able Trust Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Able Trust Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Able Trust Care is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Able Trust Care is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Able Trust Care has a Review Score of 7.9 (7.917) from 6 Reviews

Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Able Trust Care?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Able Trust Care

  • Client / Service User
    3
  • Daughter of Client/Service User
    2
  • Mother of Client/Service User
    1

Care provided is always of the highest standard. The carers are always very polite, chatty and helpful, and do everything that is required.

How likely would you be to recommend Able Trust Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Have been very happy with the care package I am receiving from Able Trust Care. Helping with support so I am able to stay in my house.

How likely would you be to recommend Able Trust Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Lovely ladies who are patient and very committed. Mum likes them all. Care and hygiene is very good.

How likely would you be to recommend Able Trust Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My review went very well. I did understand very well everything that was explained to me. The care I am getting from the agency nurses is excellent. I could not get any better. They are all very pleasant and kind. We would certainly recommend them to anyone.

How likely would you be to recommend Able Trust Care? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very kind, nice, helpful people. They work very hard in all weathers. Very reliable. Meals are usually quite nice and meals are varied.
Sometimes staff are very busy and don't have a lot of time.
Helped sort someone to look at my feet which was very kind and helpful.

How likely would you be to recommend Able Trust Care? Don't know

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

The care manager discussed with myself and my daughter how we thought the care was going: we were satisfied and could they improve on anything. We went through all of the paperwork together and everything was satisfactory.
We are extremely pleased with the agency. I would recommend them to any of my friends and colleges.

How likely would you be to recommend Able Trust Care? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Able Trust Care

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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