Submit a Review for Home Instead (North Wales)
28-32 Princess Drive, Colwyn Bay, LL29 8LA
View full details of Home Instead (North Wales)Latest Reviews for Home Instead (North Wales)
12 February 2026
Without Home Instead, I don't know where I'd be. I have now built up the confidence to go out and about. I'm eating properly again, and my confidence is coming back. I am enjoying their company every morning as well. They are friendly, and I always have the same care professionals. I can always ring
the office for support if needed.
26 January 2026
The notes on the app are really helpful, not only letting me know what has been done but any potential issues. Mum and myself are very happy with Home Instead. She enjoys the care professionals and appreciates all they do for her. She enjoys chatting with them and values the times and calls more
than she thought. It's a weight off my mind thinking about it.
31 December 2025
Home Instead has been fantastic with Mum, especially after having a bad experience with the previous company. They have filled Mum's life with lots of laughter, songs and fish feeding, going beyond the standard of care that Mum needed daily. I can't thank the team enough. The office team have always
been there too, helping when needed and keeping me informed along the way. Thank you to you all.
30 December 2025
The staff are wonderful and very considerate. They listen to all concerns and give advice. They treat my grandad with great dignity and respect. I'm very pleased with the service.
13 November 2025
As one gets older and health goes downhill, especially with things you've never heard of, you realise what life is after losing partners. Since I've had care professionals from Home Instead visiting me, there's light at the end of the tunnel! When my regular young lady walks into the room, it's like
the Sun coming out on a rainy day. The professionalism of the staff is first class.
06 October 2025
The care professionals are all lovely with my son and myself. The office are always approachable and helpful. I'm grateful to them all.
04 September 2025
Excellent service, pleasant carers, help with having a shower, making meals and housework.
25 August 2025
Review was extremely useful, so we can update everything and move forward with another service, ie cleaning visits and extra help when on holiday, etc.
All staff are very good with my mother in law, and she is very happy with the service.
04 August 2025
Very happy with all carers. Professional and friendly. Work carried out to a high standard.
02 May 2025
Very friendly ladies, always very helpful nothing is too much trouble. Makes me feel comfortable with myself, knowing Home Instead will always help me.
10 March 2021
All carers visiting my mother perform their duties in an excellent, professional and friendly manner. She looks forward to the twice daily visits and could not live at home without them. They are always checking to see if she needs any help with anything. She also enjoys the social contact
especially in these times. I couldn’t recommend them more highly. I live a long way away so also rely on their care and feedback on my mother.
17 February 2021
Very pleased with all aspects of Mum’s care. Home Instead have provided care and most importantly social contact during these difficult times. They have definitely gone the extra mile in helping to make sure she is safe and healthy.
17 February 2021
The Abergele team are so helpful and mindful of the concerns family members have.
They have responded promptly to the times my dad was very poorly and needed extra support. Dad's main carers each have a unique way of making my Dad feel special.
The manager will always call if she feels there is
an issue which takes a load off my mind living 220 miles away.
10 December 2020
I know it's been a while since I lost my nan and grandad but I would like to say what amazing care they received for the last three years from Home Instead which also supported the family at the sad time I lost my nan and grandad; always there to support the family. I would like to thank each and
every one of you, thanks ladies.
30 October 2020
From telephoning with the initial enquiry through to daily day care, The care manager has ensured Mum has been looked after to a brilliant standard!
Very friendly, professional, caring, kind and thoughtful.
Good value too.
Highly recommend - the daily carer is lovely - perfect for Mum aged
81.
I appreciate all the hard work, support and outstanding service.
29 September 2020
I have always been very happy with Home Instead, they match the carer with the service user. Mum is very happy with the service, which makes me happy and I can relax and not worry. Any concerns are easily addressed and it is very reassuring to know that if the caregivers have a concern they can
contact me direct or if I have a query or concern it will be dealt with professionally and easily. Although I have to say I have never had a cause for concern.
05 March 2020
I would highly recommend. Carers are fantastic. So kind and helpful. Look after my Mum as though she was their own. So caring.
20 December 2019
I have been using the service for over a year now. I am very satisfied at the present time they provide company for my partner for 4 hours on a Friday. In the past, I have arranged for an hour extra on a Monday morning. Their office is neat and can call in an emergency.
15 March 2019
I was expecting details of the carers rota so that I knew who was looking after my mother on a daily basis, I still have not received this.
I also requested a breakdown of costs which had to be chased before it was received.
15 March 2019
Generally the care provided is satisfactory. Carers often late even when first call of the day requested.
Latest Reviews for Home Instead (North Wales)
12 February 2026
Without Home Instead, I don't know where I'd be. I have now built up the confidence to go out and about. I'm eating properly again, and my confidence is coming back. I am enjoying their company every morning as well. They are friendly, and I always have the same care professionals. I can always ring
the office for support if needed.
26 January 2026
The notes on the app are really helpful, not only letting me know what has been done but any potential issues. Mum and myself are very happy with Home Instead. She enjoys the care professionals and appreciates all they do for her. She enjoys chatting with them and values the times and calls more
than she thought. It's a weight off my mind thinking about it.
31 December 2025
Home Instead has been fantastic with Mum, especially after having a bad experience with the previous company. They have filled Mum's life with lots of laughter, songs and fish feeding, going beyond the standard of care that Mum needed daily. I can't thank the team enough. The office team have always
been there too, helping when needed and keeping me informed along the way. Thank you to you all.
30 December 2025
The staff are wonderful and very considerate. They listen to all concerns and give advice. They treat my grandad with great dignity and respect. I'm very pleased with the service.
13 November 2025
As one gets older and health goes downhill, especially with things you've never heard of, you realise what life is after losing partners. Since I've had care professionals from Home Instead visiting me, there's light at the end of the tunnel! When my regular young lady walks into the room, it's like
the Sun coming out on a rainy day. The professionalism of the staff is first class.
06 October 2025
The care professionals are all lovely with my son and myself. The office are always approachable and helpful. I'm grateful to them all.
04 September 2025
Excellent service, pleasant carers, help with having a shower, making meals and housework.
25 August 2025
Review was extremely useful, so we can update everything and move forward with another service, ie cleaning visits and extra help when on holiday, etc.
All staff are very good with my mother in law, and she is very happy with the service.
04 August 2025
Very happy with all carers. Professional and friendly. Work carried out to a high standard.
02 May 2025
Very friendly ladies, always very helpful nothing is too much trouble. Makes me feel comfortable with myself, knowing Home Instead will always help me.
10 March 2021
All carers visiting my mother perform their duties in an excellent, professional and friendly manner. She looks forward to the twice daily visits and could not live at home without them. They are always checking to see if she needs any help with anything. She also enjoys the social contact
especially in these times. I couldn’t recommend them more highly. I live a long way away so also rely on their care and feedback on my mother.
17 February 2021
Very pleased with all aspects of Mum’s care. Home Instead have provided care and most importantly social contact during these difficult times. They have definitely gone the extra mile in helping to make sure she is safe and healthy.
17 February 2021
The Abergele team are so helpful and mindful of the concerns family members have.
They have responded promptly to the times my dad was very poorly and needed extra support. Dad's main carers each have a unique way of making my Dad feel special.
The manager will always call if she feels there is
an issue which takes a load off my mind living 220 miles away.
10 December 2020
I know it's been a while since I lost my nan and grandad but I would like to say what amazing care they received for the last three years from Home Instead which also supported the family at the sad time I lost my nan and grandad; always there to support the family. I would like to thank each and
every one of you, thanks ladies.
30 October 2020
From telephoning with the initial enquiry through to daily day care, The care manager has ensured Mum has been looked after to a brilliant standard!
Very friendly, professional, caring, kind and thoughtful.
Good value too.
Highly recommend - the daily carer is lovely - perfect for Mum aged
81.
I appreciate all the hard work, support and outstanding service.
29 September 2020
I have always been very happy with Home Instead, they match the carer with the service user. Mum is very happy with the service, which makes me happy and I can relax and not worry. Any concerns are easily addressed and it is very reassuring to know that if the caregivers have a concern they can
contact me direct or if I have a query or concern it will be dealt with professionally and easily. Although I have to say I have never had a cause for concern.
05 March 2020
I would highly recommend. Carers are fantastic. So kind and helpful. Look after my Mum as though she was their own. So caring.
20 December 2019
I have been using the service for over a year now. I am very satisfied at the present time they provide company for my partner for 4 hours on a Friday. In the past, I have arranged for an hour extra on a Monday morning. Their office is neat and can call in an emergency.
15 March 2019
I was expecting details of the carers rota so that I knew who was looking after my mother on a daily basis, I still have not received this.
I also requested a breakdown of costs which had to be chased before it was received.
15 March 2019
Generally the care provided is satisfactory. Carers often late even when first call of the day requested.