Submit a Review for Helping Hands Home Care (Norwich)
107 Dereham Road, Norwich, NR2 4HT
View full details of Helping Hands Home Care (Norwich)Latest Reviews for Helping Hands Home Care (Norwich)
04 March 2026
Helping hands have made a massive positive impact on my Mums wellbeing and I can't praise enough the care and support she has received.
They were also very prompt when Mum needed to increase the care she was receiving.
03 March 2026
Helping Hands have travelled with us on my mum's Alzheimer's journey for a number of years now. The carers and office staff really care about my mum and have always been compassionate and supportive to us all. Always going out of their way to accommodate any extra care whenever it is needed. I feel
my mum is treated with respect and dignity and couldn't wish for more and would recommend Helping Hands without hesitation.
02 March 2026
All carers we have used are friendly and caring - they take time with my mum and she loves their chats. They perform all duties asked of them and are prompt and professional.
I have recommended without hesitation to my friends in similar circumstances to our own.
02 March 2026
Helping hands have been supporting my dad twice a week so he can shower safely. He is extremely pleased with the service provided, this is a big deal to us as a family, considering he was adamant that he would not have a carer, but, when he realised he couldn't manage without help , mums arthritis
is too severe for her to continue helping, he agreed to having a carer as long as it was a man, unfortunately this proved difficult as they are not that many male carers out there.
Dad agreed to meeting Paul who was very understanding with my parents , both in their late 80's & somewhat confused at times. Dad agreed to a trial of twice a week & he couldn't have been happier . Helping hands do their best to keep to the same lady for each visit , Dawn & both Dad & mum think she's great.
As a family we are very happy with the service proved & the peace of mind that dad is " in good hands "
26 February 2026
Mum has only been a client for a few months but we can already see the beneficial boost to her life that her so-far weekly visit from Helping Hands staff brings her. Also, for me not being that local, it's great to know that the service delivered by Helping Hands staff allows both Mum and myself the
reassurance that, should problems begin to arise, I will as agreed between us be given a heads up to take action as assessed by their professional friendly client visitors. It's also very reassuring to know that Helping Hands care could be rapidly stepped up if the need arose. During the assessment process there was ample opportunity to define exactly what it was re wished Helping Hands to do for us and when, how often, how and who we wanted her visitation team to be. Since then they have stuck to the agreed terms, delivering friendly, on-time, reliable, good-value professional support in the way we wanted. Happy to recommend.
24 February 2026
The Carers arrive mostly at their allotted time. They are always very cheerful when they walk in. If they are my regular ones they know my routine and what i like them to do. I do find it frustrating when a new one arrives and we have to go over where things go and what is required. Not their fault
i know.
I am always very pleased that when i phone in for extra hours for hospital/dental/doctors appointments the office are always very good at sorting this for me.
23 February 2026
My mother receives support 3 times per week currently. The carers are professional, friendly, responsive and ready to listen. Really happy with the Helping Hands carers and the organising team that regularly check in to make sure all is going well.
20 February 2026
My Mum is having a very positive experience with the care company so far. The carers are cheerful and willing to help with anything. I have been very happy with arrangements for cancellation of sessions when it is necessary.
28 August 2025
Pleased with the support and encouragement.
27 August 2025
Did all I asked efficiently and with good humour.
26 April 2023
It's great being able to speak to someone and be put through quickly. Since going with them, I have had understanding and help. They are always happy easy to talk to. The carers are fantastic and extremely helpful.
17 August 2020
All my service providers are competent, professional and very nice people. I would thoroughly recommend them to any person thinking of using your company. They deal with me as if I am a friend, not a client.
Latest Reviews for Helping Hands Home Care (Norwich)
04 March 2026
Helping hands have made a massive positive impact on my Mums wellbeing and I can't praise enough the care and support she has received.
They were also very prompt when Mum needed to increase the care she was receiving.
03 March 2026
Helping Hands have travelled with us on my mum's Alzheimer's journey for a number of years now. The carers and office staff really care about my mum and have always been compassionate and supportive to us all. Always going out of their way to accommodate any extra care whenever it is needed. I feel
my mum is treated with respect and dignity and couldn't wish for more and would recommend Helping Hands without hesitation.
02 March 2026
All carers we have used are friendly and caring - they take time with my mum and she loves their chats. They perform all duties asked of them and are prompt and professional.
I have recommended without hesitation to my friends in similar circumstances to our own.
02 March 2026
Helping hands have been supporting my dad twice a week so he can shower safely. He is extremely pleased with the service provided, this is a big deal to us as a family, considering he was adamant that he would not have a carer, but, when he realised he couldn't manage without help , mums arthritis
is too severe for her to continue helping, he agreed to having a carer as long as it was a man, unfortunately this proved difficult as they are not that many male carers out there.
Dad agreed to meeting Paul who was very understanding with my parents , both in their late 80's & somewhat confused at times. Dad agreed to a trial of twice a week & he couldn't have been happier . Helping hands do their best to keep to the same lady for each visit , Dawn & both Dad & mum think she's great.
As a family we are very happy with the service proved & the peace of mind that dad is " in good hands "
26 February 2026
Mum has only been a client for a few months but we can already see the beneficial boost to her life that her so-far weekly visit from Helping Hands staff brings her. Also, for me not being that local, it's great to know that the service delivered by Helping Hands staff allows both Mum and myself the
reassurance that, should problems begin to arise, I will as agreed between us be given a heads up to take action as assessed by their professional friendly client visitors. It's also very reassuring to know that Helping Hands care could be rapidly stepped up if the need arose. During the assessment process there was ample opportunity to define exactly what it was re wished Helping Hands to do for us and when, how often, how and who we wanted her visitation team to be. Since then they have stuck to the agreed terms, delivering friendly, on-time, reliable, good-value professional support in the way we wanted. Happy to recommend.
24 February 2026
The Carers arrive mostly at their allotted time. They are always very cheerful when they walk in. If they are my regular ones they know my routine and what i like them to do. I do find it frustrating when a new one arrives and we have to go over where things go and what is required. Not their fault
i know.
I am always very pleased that when i phone in for extra hours for hospital/dental/doctors appointments the office are always very good at sorting this for me.
23 February 2026
My mother receives support 3 times per week currently. The carers are professional, friendly, responsive and ready to listen. Really happy with the Helping Hands carers and the organising team that regularly check in to make sure all is going well.
20 February 2026
My Mum is having a very positive experience with the care company so far. The carers are cheerful and willing to help with anything. I have been very happy with arrangements for cancellation of sessions when it is necessary.
28 August 2025
Pleased with the support and encouragement.
27 August 2025
Did all I asked efficiently and with good humour.
26 April 2023
It's great being able to speak to someone and be put through quickly. Since going with them, I have had understanding and help. They are always happy easy to talk to. The carers are fantastic and extremely helpful.
17 August 2020
All my service providers are competent, professional and very nice people. I would thoroughly recommend them to any person thinking of using your company. They deal with me as if I am a friend, not a client.