Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Heart2Heart

stars
stars 20 March 2025
I have been with Assured Care for around 7 years and find the level of care provided to be exceptional. I have one designated carer and an additional support team who deal with all aspects of my complex care needs. I am treated respectfully and my well-being and dignity are always a priority. The
staff are friendly and have a great sense of humour, yet are entirely professional and experienced at what they do. They are able to keep me calm in a crisis and handle any emergencies swiftly. They have quite literally saved my life when I fell unwell last year by taking swift action and accompanying me to the hospital ensuring I got the most appropriate treatment from the hospital staff when I was unable to communicate due to illness. I'd highly recommend Assured Care.
Review from D T (Client / Service User)
stars
stars 20 March 2025
Your carers are efficient and helpful, never wanting to rush off.
Review from John C (Client / Service User)
stars
stars 20 March 2025
As a new client I'm really pleased with everything so far. Very reliable service and excellent care.
Review from Ann R (Client / Service User)
stars
stars 20 March 2025
I've used Assured Care for about 10yrs. I'm happy with them - always have been. Their admin could be better but the staff are always caring and respectful.
Review from Muriel A (Client / Service User)