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Heart2Heart has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years. Over all time Heart2Heart has 4 reviews.
Review from D T (Client) published on 20 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Megan Humphries, Care Manager at Heart2Heart
Many thanks for taking the time to post a review, it is much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John C (Client) published on 20 March 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Megan Humphries, Care Manager at Heart2Heart
Many thanks for taking the time to review us. It is always great to get positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ann R (Client) published on 20 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Megan Humphries, Care Manager at Heart2Heart
Many thanks for taking time to review us. It is good to hear that you are so happy with our Services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Muriel A (Client) published on 20 March 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Megan Humphries, Care Manager at Heart2Heart
Many thanks for taking time to review us. We will take on board your feedback re admin.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.8 (8.792) out of 10 for Heart2Heart is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.542 for Heart2Heart is calculated as follows: ( (16 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Heart2Heart is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart2Heart to verify any information. View our terms and conditions. Heart2Heart has an Basic Service - more info.
