Heart2Heart

48 Ash Street, Southport PR8 6JE
Review Us
8.8 4 Reviews
  • Heart2Heart, Southport
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Heart2Heart NW Ltd

Person in charge

  • Lisa Humphreys (Manager)
Are you the Owner/Manager of Heart2Heart? View your Advertising Options

Heart2Heart Reviews (4)

8.8

Heart2Heart has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years.
Over all time Heart2Heart has 4 reviews.

Overall Experience
  • 2
  • 2
  • 0
  • 0
  • 0
Date Published
  • 4
  • 0
  • 4
  • 4
  • 0
Reviewer Connection to Heart2Heart
  • 4
Total of 4, showing 1-4
Review from D T (Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Assured Care for around 7 years and find the level of care provided to be exceptional. I have one designated carer and an additional support team who deal with all aspects of my complex care needs. I am treated respectfully and my well-being and dignity are always a priority. The staff
are friendly and have a great sense of humour, yet are entirely professional and experienced at what they do. They are able to keep me calm in a crisis and handle any emergencies swiftly.
They have quite literally saved my life when I fell unwell last year by taking swift action and accompanying me to the hospital ensuring I got the most appropriate treatment from the hospital staff when I was unable to communicate due to illness. I'd highly recommend Assured Care.
Reply from Megan Humphries, Care Manager at Heart2Heart

Many thanks for taking the time to post a review, it is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John C (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your carers are efficient and helpful, never wanting to rush off.
Reply from Megan Humphries, Care Manager at Heart2Heart

Many thanks for taking the time to review us. It is always great to get positive feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann R (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a new client I'm really pleased with everything so far. Very reliable service and excellent care.
Reply from Megan Humphries, Care Manager at Heart2Heart

Many thanks for taking time to review us. It is good to hear that you are so happy with our Services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Muriel A (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've used Assured Care for about 10yrs. I'm happy with them - always have been. Their admin could be better but the staff are always caring and respectful.
Reply from Megan Humphries, Care Manager at Heart2Heart

Many thanks for taking time to review us. We will take on board your feedback re admin.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Heart2Heart is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for Heart2Heart is calculated as follows: ( (16 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart2Heart is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heart2Heart

What Type of Services does Heart2Heart offer?

Heart2Heart offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart2Heart to verify any information. View our terms and conditions. Heart2Heart has an Basic Service - more info.