Submit a Review for Better Care at Home West
18 North Square, Dorchester, DT1 1HY
View full details of Better Care at Home WestLatest Reviews for Better Care at Home West
20 February 2026
Our overall experience was excellent from assessment to all the staff that visited.
The care provide by all the staff focused on safety, effectiveness, compassion, and responsiveness at all times.
Maurice was treated with the up most dignity and respect.
We really couldn't have asked for more.
20 February 2026
It will be hard to find the appropriate words to express how grateful we were to the whole team at Better Care at Home West (BC@HW). From the first email & phonecall correspondence I was left feeling very confident and safe as it was obvious that we were dealing with a company that was professional
and caring. The correspondence & support whilst Maurice was in hospital was second to none - thank you for your patience during this time. The home care provided was fantastic for Maurice and all staff members treated us as a family with kindness, patience & professionalism. It was a truly difficult time for us all, made more manageable with the support of BC@HW. Expertly led by Rowan and the management team - all employees of BC@HW should feel proud of being such an amazing team. The online information about care visits meant that we could all stay really informed about Maurice's condition. Maurice couldn't have spoken more highly about his care. You all made a difference / thank you.
03 February 2026
I can not praise better care enough. All the staff are lovely and very attentive to my parents. They go the extra mile. (dropping milk off on their way home) Always arrive with a smile and at the time arranged.
29 January 2026
Better Care West have a great team of carers. All arrive as scheduled. Management team are only a call away if anything is needed. 5 star team.
29 January 2026
Friendly, dedicated and all-round amazing staff, who deliver a fantastic service and consistently go above and beyond. I have made some lovely friends who I can trust. Thank you for always going that extra mile.
29 January 2026
Thoroughly impressed by the fantastic carers you send to my mother! Such a huge relief to just know she is being looked after by you. She looks forward to your team visiting everyday.
I know she would say the same but doesn't do on line!
Emma.
29 October 2025
As a family we're really pleased with the care, support and compassion shown to our Mum, who has advanced dementia. We have a slightly unusual set up for care, but it has been no problem for Better Care and the communication has been excellent across the whole team. Mum's carer is fabulous and
treats Mum as an individual and tailors her visits with her accordingly, depending on how Mum is on any given day. As I'm so far away it's reassuring to know my Dad is also getting the benefits of this service too. Thank you Better Care.
14 October 2025
The care, companionship and genuine concern that Better Care have for their Clients is amazing. They have been providing care now for about 2 and a half years and it just keeps getting better. They are responsive, proactive and transparent. Living a three hour drive away and our family members not
wanting to move, we wanted to respect their choice about living independently but we were so worried and thought that this would be impossible. However Better Care have made it possible, they organised a care rota that works, they are flexible when needed and the amazing cheerful disposition of all of their care staff brings a smile to our loved ones faces as soon as they arrive at the door. They go above and beyond in supporting individuals and their families. We have had some really difficult and challenging moments, Better Care have stepped in each time with sensible, compassionate, kind and extremely caring resolutions. Better Care is quite simply the Best Care.
Can't thank them enough.
13 March 2025
Better Care at Home have been caring for my Mum. They are excellent and go above and beyond expectation, enabling us to be confident that Mum is safe and very well looked after. She has a very small number of carers(4) which she really appreciates, and this has enabled her to build relationships
with them. Also they are punctual, which reduces Mum's anxiety. We regularly talk to managers and share information. This has enabled us to respond quickly to Mum's needs. Their liaison when she was recently in hospital was excellent and on coming home Mum very quickly settled and assumed her daily routine. Simply they are excellent and highly recommended.
12 February 2025
My mother has been receiving care from the Better Care at Home (West) Team for several months. They are a friendly, professional and incredibly helpful team who have made every effort to accommodate mum's and my needs. As a distant carer, the ability to access Mum's care notes from an app is most
helpful. The team have also provided additional support for visits to the dentist and drs, which was invaluable. From the communicative and helpful management to each one of the caring staff, I highly recommend their services.
10 February 2025
The service you provide is perfect for us at this time of the evening.
10 February 2025
The team are amazing. Not only do they provide fantastic care and great companionship to my dad, but they also sensitively and professionally navigated the challenges of mixed families and differing views and needs. They are truly fantastic and always sensitive in difficult situations.
10 February 2025
Better Care at Home West provided the most incredible care and support to my father during his last months. As a proud man, he found the process of being dependent upon others difficult but was so appreciative of the care, understanding, humour and kindness he received. Better Care made the whole
process easy and reassuring for us all, from the feedback notes from every visit to the social media group where we could voice any concerns or make changes to the schedule. They always responded quickly and went out of their way to adapt to our father's needs whilst also always including our mother in their responsibilities, so that all aspects of their day-to-day lives were supported. We have used other care companies in the past but Better Care was in a whole different league. Their sensitivity allowed Dad to end his days peacefully at home in a safe place and we will be forever grateful.
06 February 2025
We can't thank the manager and his team enough, Mum's had a difficult time recently and pretty much abandoned by the NHS who discharged her before she was ready. The manager has helped us get Mum sorted with some residential respite care and has gone above and beyond. Hopefully, when Mum's had time
to recover, she'll be back at home and Better Care at Home can continue the excellent home care they were providing. We're very grateful for everything they do for Mum.
01 July 2024
We cannot praise this company enough, they have restored our faith in the human race.
The quality of care is excellent and the support shown to us, as a family, was so good and gave us the confidence and reassurance we so much needed to enable us to care for Dad at home where he wanted to be.
The
communication was great and nothing was too much trouble for them, always so kind and gentle to Dad and willing to help with whatever problems we were experiencing.
The manager is a very special man and his team is a credit to him.
03 May 2024
I am in Canada and my elderly mother has been living at home alone since her partner of more than 40 years died last April. Without the support of the wonderful people at Better Care at Home (West), I don't think this would have been possible. I have seen a great improvement in my mum's wellbeing
and spirit over the last year, due in large part to the support and stimulating company from the daily care visits. It gives me great comfort to know she is in good hands.
I particularly like the app, with its daily reports about each visit. Every morning I log on and can see how my mum is doing, and if there are any issues I have to deal with. That, along with the good communication on the messaging group the company set up for me, means I really feel I am in touch despite the great distances involved.
03 April 2024
Better Care at Home has been caring for my mum for the past 18 months. They are amazing - well led, organised compassionate, caring, kind and deliver dignified care. Mum currently has 4 visits a day. The agency not only cares about Mum but also about us as family members. Communication is excellent.
Mum enjoys the care visits. The carers are very person-centred, understand dementia and frailty, and are never in a rush. (Mum has severe dementia) As a result of Better care input, Mum is hydrated, her nutritional needs are met, and her skin is amazing with no pressure sores as they are so on top of it. She is also very happy and content. I have no doubt this is all due to their input and what they do is allowing mum to remain at home which is her wish. To add, the carers have a real laugh with my mum and bring out the best in her.
18 March 2024
Better Care at Home carers have been coming to see Mum since June last year. The carers check that Mum is coping every day with taking pills, getting her meals, washing her feet and putting her stockings on. They also do lots of other bits and pieces. They have recently started helping her have a
shower. She likes all the carers and enjoys having a chat.
My sister and I always speak to Mum every day on the phone, but it’s very reassuring to know that the carers have been in to see her, especially if one of us is away for a few days.
We have a messaging group with the carers and it’s easy to communicate day to day.
08 March 2024
We've really appreciated the service provided by Better Care for my dad over the past 6 months. The staff always come in with a bright and friendly energy and I think Dad enjoys their support. They are also very caring to the rest of the family, especially my mum. Staff are systematic about the
personal care they provide and in tracking how Dad is doing, and checking with us quickly when needed. The service is very reliable and Better Care has often gone above and beyond when it would make a difference for Dad, for example, helping him walk a few steps each day. They are easy for us to stay in touch with. We highly recommend them.
06 March 2024
Better Care have been caring for my father for nearly 2 years.
Better Care have always been professional, timely, polite, efficient and most importantly caring and inclusive.
They have been reactive to client change and proactive with support and reviews.
I would 100% recommend Better Care to
anyone needing care or wanting a new team.
Latest Reviews for Better Care at Home West
20 February 2026
Our overall experience was excellent from assessment to all the staff that visited.
The care provide by all the staff focused on safety, effectiveness, compassion, and responsiveness at all times.
Maurice was treated with the up most dignity and respect.
We really couldn't have asked for more.
20 February 2026
It will be hard to find the appropriate words to express how grateful we were to the whole team at Better Care at Home West (BC@HW). From the first email & phonecall correspondence I was left feeling very confident and safe as it was obvious that we were dealing with a company that was professional
and caring. The correspondence & support whilst Maurice was in hospital was second to none - thank you for your patience during this time. The home care provided was fantastic for Maurice and all staff members treated us as a family with kindness, patience & professionalism. It was a truly difficult time for us all, made more manageable with the support of BC@HW. Expertly led by Rowan and the management team - all employees of BC@HW should feel proud of being such an amazing team. The online information about care visits meant that we could all stay really informed about Maurice's condition. Maurice couldn't have spoken more highly about his care. You all made a difference / thank you.
03 February 2026
I can not praise better care enough. All the staff are lovely and very attentive to my parents. They go the extra mile. (dropping milk off on their way home) Always arrive with a smile and at the time arranged.
29 January 2026
Better Care West have a great team of carers. All arrive as scheduled. Management team are only a call away if anything is needed. 5 star team.
29 January 2026
Friendly, dedicated and all-round amazing staff, who deliver a fantastic service and consistently go above and beyond. I have made some lovely friends who I can trust. Thank you for always going that extra mile.
29 January 2026
Thoroughly impressed by the fantastic carers you send to my mother! Such a huge relief to just know she is being looked after by you. She looks forward to your team visiting everyday.
I know she would say the same but doesn't do on line!
Emma.
29 October 2025
As a family we're really pleased with the care, support and compassion shown to our Mum, who has advanced dementia. We have a slightly unusual set up for care, but it has been no problem for Better Care and the communication has been excellent across the whole team. Mum's carer is fabulous and
treats Mum as an individual and tailors her visits with her accordingly, depending on how Mum is on any given day. As I'm so far away it's reassuring to know my Dad is also getting the benefits of this service too. Thank you Better Care.
14 October 2025
The care, companionship and genuine concern that Better Care have for their Clients is amazing. They have been providing care now for about 2 and a half years and it just keeps getting better. They are responsive, proactive and transparent. Living a three hour drive away and our family members not
wanting to move, we wanted to respect their choice about living independently but we were so worried and thought that this would be impossible. However Better Care have made it possible, they organised a care rota that works, they are flexible when needed and the amazing cheerful disposition of all of their care staff brings a smile to our loved ones faces as soon as they arrive at the door. They go above and beyond in supporting individuals and their families. We have had some really difficult and challenging moments, Better Care have stepped in each time with sensible, compassionate, kind and extremely caring resolutions. Better Care is quite simply the Best Care.
Can't thank them enough.
13 March 2025
Better Care at Home have been caring for my Mum. They are excellent and go above and beyond expectation, enabling us to be confident that Mum is safe and very well looked after. She has a very small number of carers(4) which she really appreciates, and this has enabled her to build relationships
with them. Also they are punctual, which reduces Mum's anxiety. We regularly talk to managers and share information. This has enabled us to respond quickly to Mum's needs. Their liaison when she was recently in hospital was excellent and on coming home Mum very quickly settled and assumed her daily routine. Simply they are excellent and highly recommended.
12 February 2025
My mother has been receiving care from the Better Care at Home (West) Team for several months. They are a friendly, professional and incredibly helpful team who have made every effort to accommodate mum's and my needs. As a distant carer, the ability to access Mum's care notes from an app is most
helpful. The team have also provided additional support for visits to the dentist and drs, which was invaluable. From the communicative and helpful management to each one of the caring staff, I highly recommend their services.
10 February 2025
The service you provide is perfect for us at this time of the evening.
10 February 2025
The team are amazing. Not only do they provide fantastic care and great companionship to my dad, but they also sensitively and professionally navigated the challenges of mixed families and differing views and needs. They are truly fantastic and always sensitive in difficult situations.
10 February 2025
Better Care at Home West provided the most incredible care and support to my father during his last months. As a proud man, he found the process of being dependent upon others difficult but was so appreciative of the care, understanding, humour and kindness he received. Better Care made the whole
process easy and reassuring for us all, from the feedback notes from every visit to the social media group where we could voice any concerns or make changes to the schedule. They always responded quickly and went out of their way to adapt to our father's needs whilst also always including our mother in their responsibilities, so that all aspects of their day-to-day lives were supported. We have used other care companies in the past but Better Care was in a whole different league. Their sensitivity allowed Dad to end his days peacefully at home in a safe place and we will be forever grateful.
06 February 2025
We can't thank the manager and his team enough, Mum's had a difficult time recently and pretty much abandoned by the NHS who discharged her before she was ready. The manager has helped us get Mum sorted with some residential respite care and has gone above and beyond. Hopefully, when Mum's had time
to recover, she'll be back at home and Better Care at Home can continue the excellent home care they were providing. We're very grateful for everything they do for Mum.
01 July 2024
We cannot praise this company enough, they have restored our faith in the human race.
The quality of care is excellent and the support shown to us, as a family, was so good and gave us the confidence and reassurance we so much needed to enable us to care for Dad at home where he wanted to be.
The
communication was great and nothing was too much trouble for them, always so kind and gentle to Dad and willing to help with whatever problems we were experiencing.
The manager is a very special man and his team is a credit to him.
03 May 2024
I am in Canada and my elderly mother has been living at home alone since her partner of more than 40 years died last April. Without the support of the wonderful people at Better Care at Home (West), I don't think this would have been possible. I have seen a great improvement in my mum's wellbeing
and spirit over the last year, due in large part to the support and stimulating company from the daily care visits. It gives me great comfort to know she is in good hands.
I particularly like the app, with its daily reports about each visit. Every morning I log on and can see how my mum is doing, and if there are any issues I have to deal with. That, along with the good communication on the messaging group the company set up for me, means I really feel I am in touch despite the great distances involved.
03 April 2024
Better Care at Home has been caring for my mum for the past 18 months. They are amazing - well led, organised compassionate, caring, kind and deliver dignified care. Mum currently has 4 visits a day. The agency not only cares about Mum but also about us as family members. Communication is excellent.
Mum enjoys the care visits. The carers are very person-centred, understand dementia and frailty, and are never in a rush. (Mum has severe dementia) As a result of Better care input, Mum is hydrated, her nutritional needs are met, and her skin is amazing with no pressure sores as they are so on top of it. She is also very happy and content. I have no doubt this is all due to their input and what they do is allowing mum to remain at home which is her wish. To add, the carers have a real laugh with my mum and bring out the best in her.
18 March 2024
Better Care at Home carers have been coming to see Mum since June last year. The carers check that Mum is coping every day with taking pills, getting her meals, washing her feet and putting her stockings on. They also do lots of other bits and pieces. They have recently started helping her have a
shower. She likes all the carers and enjoys having a chat.
My sister and I always speak to Mum every day on the phone, but it’s very reassuring to know that the carers have been in to see her, especially if one of us is away for a few days.
We have a messaging group with the carers and it’s easy to communicate day to day.
08 March 2024
We've really appreciated the service provided by Better Care for my dad over the past 6 months. The staff always come in with a bright and friendly energy and I think Dad enjoys their support. They are also very caring to the rest of the family, especially my mum. Staff are systematic about the
personal care they provide and in tracking how Dad is doing, and checking with us quickly when needed. The service is very reliable and Better Care has often gone above and beyond when it would make a difference for Dad, for example, helping him walk a few steps each day. They are easy for us to stay in touch with. We highly recommend them.
06 March 2024
Better Care have been caring for my father for nearly 2 years.
Better Care have always been professional, timely, polite, efficient and most importantly caring and inclusive.
They have been reactive to client change and proactive with support and reviews.
I would 100% recommend Better Care to
anyone needing care or wanting a new team.