Better Care at Home West

Over the last 18 months I have been totally amazed at the care, support and genuine good wishes of the staff at Better Care. I want to thank Julia, Rowan, Lenka and all the other staff who have helped my mum deal with Dementia whilst relatively young. At the start I was sceptical as I have never paid for any service like this, but the staff and the support have been life changing and life giving.. without their support we would not have been able to have our mum stay at home for the length of time she has. A huge thank you! Your organisation is an absolute credit to the industry. Thank you

We were lucky to find them as a company and would highly recommend to anybody.

We really couldn't have asked for more.

It will be hard to find the appropriate words to express how grateful we were to the whole team at Better Care at Home West (BC@HW). From the first email & phonecall correspondence I was left feeling very confident and safe as it was obvious that we were dealing with a company that was professional and caring. The correspondence & support whilst Maurice was in hospital was second to none - thank you for your patience during this time. The home care provided was fantastic for Maurice and all staff members treated us as a family with kindness, patience & professionalism. It was a truly difficult time for us all, made more manageable with the support of BC@HW. Expertly led by Rowan and the management team - all employees of BC@HW should feel proud of being such an amazing team. The online information about care visits meant that we could all stay really informed about Maurice's condition. Maurice couldn't have spoken more highly about his care. You all made a difference / thank you.

I can not praise better care enough. All the staff are lovely and very attentive to my parents. They go the extra mile. (dropping milk off on their way home) Always arrive with a smile and at the time arranged.

Better Care West have a great team of carers. All arrive as scheduled. Management team are only a call away if anything is needed. 5 star team.

Friendly, dedicated and all-round amazing staff, who deliver a fantastic service and consistently go above and beyond. I have made some lovely friends who I can trust. Thank you for always going that extra mile.

I know she would say the same but doesn't do on line!

Emma.

As a family we're really pleased with the care, support and compassion shown to our Mum, who has advanced dementia. We have a slightly unusual set up for care, but it has been no problem for Better Care and the communication has been excellent across the whole team. Mum's carer is fabulous and treats Mum as an individual and tailors her visits with her accordingly, depending on how Mum is on any given day. As I'm so far away it's reassuring to know my Dad is also getting the benefits of this service too. Thank you Better Care.

Can't thank them enough.

Better Care at Home have been caring for my Mum. They are excellent and go above and beyond expectation, enabling us to be confident that Mum is safe and very well looked after. She has a very small number of carers(4) which she really appreciates, and this has enabled her to build relationships with them. Also they are punctual, which reduces Mum's anxiety. We regularly talk to managers and share information. This has enabled us to respond quickly to Mum's needs. Their liaison when she was recently in hospital was excellent and on coming home Mum very quickly settled and assumed her daily routine. Simply they are excellent and highly recommended.

My mother has been receiving care from the Better Care at Home (West) Team for several months. They are a friendly, professional and incredibly helpful team who have made every effort to accommodate mum's and my needs. As a distant carer, the ability to access Mum's care notes from an app is most helpful. The team have also provided additional support for visits to the dentist and drs, which was invaluable. From the communicative and helpful management to each one of the caring staff, I highly recommend their services.

The service you provide is perfect for us at this time of the evening.

The team are amazing. Not only do they provide fantastic care and great companionship to my dad, but they also sensitively and professionally navigated the challenges of mixed families and differing views and needs. They are truly fantastic and always sensitive in difficult situations.

Better Care at Home West provided the most incredible care and support to my father during his last months. As a proud man, he found the process of being dependent upon others difficult but was so appreciative of the care, understanding, humour and kindness he received. Better Care made the whole process easy and reassuring for us all, from the feedback notes from every visit to the social media group where we could voice any concerns or make changes to the schedule. They always responded quickly and went out of their way to adapt to our father's needs whilst also always including our mother in their responsibilities, so that all aspects of their day-to-day lives were supported. We have used other care companies in the past but Better Care was in a whole different league. Their sensitivity allowed Dad to end his days peacefully at home in a safe place and we will be forever grateful.

We can't thank the manager and his team enough, Mum's had a difficult time recently and pretty much abandoned by the NHS who discharged her before she was ready. The manager has helped us get Mum sorted with some residential respite care and has gone above and beyond. Hopefully, when Mum's had time to recover, she'll be back at home and Better Care at Home can continue the excellent home care they were providing. We're very grateful for everything they do for Mum.

The manager is a very special man and his team is a credit to him.

I particularly like the app, with its daily reports about each visit. Every morning I log on and can see how my mum is doing, and if there are any issues I have to deal with. That, along with the good communication on the messaging group the company set up for me, means I really feel I am in touch despite the great distances involved.

Mum enjoys the care visits. The carers are very person-centred, understand dementia and frailty, and are never in a rush. (Mum has severe dementia) As a result of Better care input, Mum is hydrated, her nutritional needs are met, and her skin is amazing with no pressure sores as they are so on top of it. She is also very happy and content. I have no doubt this is all due to their input and what they do is allowing mum to remain at home which is her wish. To add, the carers have a real laugh with my mum and bring out the best in her.

We have a messaging group with the carers and it’s easy to communicate day to day.