Better Care at Home West

I have been so impressed with Better Care from day 1 when I first met the manager, who was honest, upfront, positive and realistic. He sets high standards for his team and they meet these, owning the ethos of the organisation. There have been countless times when the manager himself has gone beyond the call of duty and he has also been on hand for helpful advice as and when this has been needed. He's also been super quick to respond to emails or text messages. I have nothing but praise for Better Care, and in terms of what she had experienced before when she came out of hospital nearly 2 years ago, this service is quite simply as they say of themselves... Better Care... and it is.

The team of carers are quite simply amazing! They are warm and caring, reliable and professional. They have made a huge difference to the life of my elderly neighbour for well over 12 months now, enabling her to remain at home, as they monitor her health and adapt their care as needed. As well as looking after her, they are proactive in advising me of any changes or medical situations that need attention on a daily basis and are both kind and supportive to other family members. A huge weight has been lifted since engaging the services of Better Care at Home - their name is well-deserved!

You have worked with my Mum and Dad to provide excellent care allowing them to be as independent as possible whilst supporting them where needed. You have sensitively addressed issues around my mother’s dementia to ensure she still feels in control. The group WhatsApp works well to ensure excellent communication. I really like the fact that the manager and deputy managers work with the clients and know them well.

I am so grateful to the care and support Better Care at Home gave to my father. Over several years they provided excellent care for Dad in his home. The care was gradually increased as his health declined. The carers became friends to Dad. He enjoyed their company and appreciated the support they gave to him. He was a proud man and always wanted to look presentable. The carers ensured that he maintained his dignity at all times. When it was eventually time for him to be admitted to hospital, the carers were extremely supportive to him but also to me. It was a difficult time and they helped me through it. Through the Covid lockdowns, they attended as usual and were fastidious about sanitising and protecting Dad at all times. Their attention to health and safety is highly commendable. I found both management and carers extremely easy to liaise with. They were always approachable and they alerted me immediately about any concerns. A wonderful company and team. Thank you!

My sister and I have been extremely happy with the care Mum has received over the last few months. The whole team are professional, kind and caring, and we couldn't have picked a better care company for our mum.

Can I please say a huge thank you to mum's carers, they were all absolutely marvellous. They were caring, attentive, made sure that she felt comfortable, clean and well fed. They also made sure that she had communication with them, exchanging views, making friends with them and she felt comfortable with them. Every one of them treated her with respect, dignity and cared for her above and beyond. I cannot thank you all enough, from mum and from our family, we truly valued your care for mum. I never expected this level of care and I am truly grateful.

Better Care at Home West provided overnight and as-needed care for my mother, now 99 years old, for about 18 months. The whole team of carers were very dedicated to helping ensure that my mother was able to stay safely in her own home. From the first time we met with Better Care at Home West, they showed the utmost respect. All questions and answers were directly addressed to my mother, she was assured her position in the driver's seat. My mother greatly values her independence and dignity as an intelligent adult. And Better Care at Home West met her at her level, every step along the way. They also provided a daily log so we were able to keep up with her needs and care. They were also meticulous with safety during the pandemic. We could not be happier with the care provided by the whole Better Care at Home West team.

Apprehension was the first thought when it was decided between family members that Mum required care at home. We were recommended this company by a third party as we had no previous experience in this field. The initial contact with the representatives of the company was very informative and reassuring. We have since experienced caring and friendly visits whereupon they administer medications, hygiene matters and meals with efficiency and dignity. The carers for Mum have a kind and considerate nature towards her needs and abilities. Mum likes them very much.

I would not hesitate in recommending Better Care at Home West, they are all outstanding in the care they provide.

We have been using Better Care for several months now, as cover for the afternoons when our live-in carer takes time off. They look after my parents, both in their 90s. The team has been absolutely brilliant: highly competent, cheerful, and happy to turn their hand to anything that needs doing. I always feel that Mum and Dad are very safe with the Better Care team and I know they look forward to their visits. Also, very importantly, the Better Care managers are always so helpful and reassuring, and extremely good at communicating. I would not hesitate to sing the praises of Better Care at Home.

Excellent service, communication and care. Cannot fault them at all - 100% recommend as they have made such a difference to our lives. My dad has dementia and I was floundering on my own but no more. I have help, dad has care and I also have support and someone to talk to.

The support given to Mum during lockdown has been excellent; not just the care given, but above all the encouragement and reassurance that carers show. They have also been quick to alert me to any difficulties or additional needs that Mum has. They have been outstanding, and I really appreciate their help.

I can not praise Better care at Home highly enough. They have been absolutely fantastic with my 92-year-old Dad. He is a very independent man and they have constantly treated him with respect and understanding but helping him to stay in his own home. Nothing is too much trouble and the house is always tidy, washing done, bed changed etc. But most importantly, my Dad is happy and relaxed with the carers, something I never thought I would see, so a huge thank you. My mum had another care agency and I just wish we had known about Better Care at Home back then, as there is no comparison in the level of care. Better Care at home feels like they really care. I would not hesitate to recommend this company.

The business owner and his team go above and beyond with the care of their clients. My mother has had carers in 3x a day since my father passed nearly 3years ago and she could not take care of herself at home. The carers that visit my mother are always high quality, cheerful and efficient and make an effort to know their clients and their concerns. During COVID 19 Better Care At Home has continued caring for their clients with extra protocols. They also have communicated in a timely manner any changes or modifications due to COVID 19 via letters/emails to clients and their families.

My 93-year-old dad was ill during the summer but was determined to stay living in his home. We contacted Better Care to see what support they could offer, within 24 hours they had completed a full assessment and regular daily visits began. Soon afterwards dad did have to go into hospital for a few weeks but as soon as he came out Better Care resumed their visits initially 4 times a day. One of the strengths of Better Care has been that only 3 different carers have visited him throughout this time so he has been able to build good relationships with them all. As dad's health has improved he has cut back his visits to twice a day which Better Care has been very flexible about. During their visits they are helping him get up in the morning, cook his meals, get him ready for bed and deal with his medical needs including checking he is taken his medication correctly. We have been very impressed with the app which means we can see reports after every visit. Very impressed!

We had the pleasure of using Better Care at Home to care for our Dad. We had 2 carers 4 times a day and the care was outstanding. The carers were knowledgeable, kind, considerate, prompt and compassionate and went over and above in their standard of care. We were very impressed and so grateful for their help and support through a very difficult time. This company is the gold standard of care at home. Thank you so much to the team, we don't know what we would have done without you.

They have remained positive and completely committed to offering care and I thank them so very much.

Great carers. Father is so happy and it has helped myself and family feel we have reliable and trustworthy assistance for father. Long may it continue.

Better Care at Home goes to great lengths to provide an excellent service. They are willing to help with any situation which arises. I know my Dad is receiving the best care possible when I am not able to visit him as often as I would like to. They are always cheerful and helpful in spite of their difficult job. My Dad receives excellent care in his own home. He very strongly wants to stay in his own home and Better Care at Home, make this possible for him.

Better Care at Home looked after my dad so well they were absolutely amazing. They were always there when they said they would be and it was so nice for Dad to see the same happy smiley faces every day. If there was a problem, they always stayed until it was sorted and were always flexible. They provided great peace of mind knowing that they were always there if you needed them, nothing was too much trouble for them and the support was fantastic. A great, first-class team of carers. Thank you for looking after dad.