Submit a Review for Lotus Home Care Rotherham
Silkstone House, Pioneer Close, Wath-upon-Dearne, Rotherham, S63 7JZ
View Full Details of Lotus Home Care RotherhamLatest Reviews for Lotus Home Care Rotherham
28 August 2025
Cant fault anything, right from the start the whole team give 100%.
22 August 2025
I have used Lotus homecare since the start of the COVID pandemic. I find the service has improved during this time. The overall experience is satisfactory. Care and support varies as the care staff change over time. The management too has changed. Requests to cancel calls e.g. doctors, and hospital opps. has improved as previously messages were not passed on resulting in unnecessary phone calls to relatives. Perhaps the office staff could let clients know if there's a major delay to calls due to important circumstances. I am always treated with respect. As for value for money I have nothing to compare Lotus with.
07 August 2025
My son is happy with staff with his routine every day when it comes emergency please me know so I can tell my son because he doesn't like change so far he is very happy. Thank you
17 July 2025
The overall care is adequate, some carers are poorly trained and cannot hoist. Carers arrive late, no apology, expect to walk straight in. Rota's constantly incorrect and sent late. Staff never ring back when promise to. Little faith in them. Poor communication.
04 July 2025
They do very diligent work without having to be told too much. They work in a way I do not need to be worried and I feel content.
03 July 2025
Overall, pleased how ever could do with a little less phone time from the carers and more chatting to mum. Her hour and a half is very important for her mental health. Shes happy with her care but I feel there room for improvement.
01 July 2025
The service and care provided by the Lotus care team is brilliant. They respond quickly to called and are always friendly and professional. The care team who look after my mum treat her well and with respect and make her feel comfortable and safe in her home. Thank you to you all you do a wonderful job!
24 June 2025
All carers visiting our home came in and introduced themselves first. They are very respectful towards myself and my husband. I've found that they care for him and that there dignity for him is always met. You should be proud of the carers that arrive here at our home.
20 June 2025
Very polite, reliable. The carer is very good at sorting issues, promptly. Very happy with the service.
18 June 2025
Our experience overall with Lotus Care was very good.
12 June 2025
Carers who attend are caring and efficient most of the they call at the agreed time, stay for the alloted time. I am impressed with the professionalism of the staff. They are very caring and helpful. Appreciate the work of the carer thank you for helping me to remain independent.
02 May 2025
The manager was very professional, polite, respectful and understanding. She chatted to my dad prior to my arrival and shared his comments about my late Mum. She asked relevant questions in a thoughtful way. She listened to our replies and made notes. She made some suggestions about things she could discuss with management to make some things better. A very easy and reassuring process.
04 February 2025
I want to do this commendation to certain staff members of Lotus Rotherham, unfortunately I cannot name them but in particular the two teams. They always treat my mum with respect and above all kindness. I would also like to add the person on the out-of-hours line on Friday night and Saturday 10th/11th Jan 2025 to this commendation. Any care providers don't always get the praise they deserve, but these guys do their very best with the resources they have. I have my own quite serious health issues at the moment and the weather has been extreme of late, yet I know mum is safe with them. Prior to Lotus as a family we had 2 other care companies which were far from being close to adequate but Lotus are worlds apart. My mother is 24/7 bed bound but those teams make sure Mum is heard and cared for and Mum seems happy, I love seeing her smile when they do her hair and they listen to her and have more patience than me finding something for her to watch. Thank you!
11 December 2024
The help the staff showed my husband was very good. One of the carers came in to our home was very caring and helpful. Could not thank him enough.
20 December 2017
Very happy with Lotus Care and the care they have provided. The staff are very pleasant and respectful to not only our uncle but to us and our home. Would not hesitate to recommend this care provider.
24 November 2017
Carers are very patient with mum she responds very well to them lovely carers.
24 November 2017
Service has provided me with every support I need. Carers are friendly and polite and always someone at the end of the phone to help.
Latest Reviews for Lotus Home Care Rotherham
28 August 2025
Cant fault anything, right from the start the whole team give 100%.
22 August 2025
I have used Lotus homecare since the start of the COVID pandemic. I find the service has improved during this time. The overall experience is satisfactory. Care and support varies as the care staff change over time. The management too has changed. Requests to cancel calls e.g. doctors, and hospital opps. has improved as previously messages were not passed on resulting in unnecessary phone calls to relatives. Perhaps the office staff could let clients know if there's a major delay to calls due to important circumstances. I am always treated with respect. As for value for money I have nothing to compare Lotus with.
07 August 2025
My son is happy with staff with his routine every day when it comes emergency please me know so I can tell my son because he doesn't like change so far he is very happy. Thank you
17 July 2025
The overall care is adequate, some carers are poorly trained and cannot hoist. Carers arrive late, no apology, expect to walk straight in. Rota's constantly incorrect and sent late. Staff never ring back when promise to. Little faith in them. Poor communication.
04 July 2025
They do very diligent work without having to be told too much. They work in a way I do not need to be worried and I feel content.
03 July 2025
Overall, pleased how ever could do with a little less phone time from the carers and more chatting to mum. Her hour and a half is very important for her mental health. Shes happy with her care but I feel there room for improvement.
01 July 2025
The service and care provided by the Lotus care team is brilliant. They respond quickly to called and are always friendly and professional. The care team who look after my mum treat her well and with respect and make her feel comfortable and safe in her home. Thank you to you all you do a wonderful job!
24 June 2025
All carers visiting our home came in and introduced themselves first. They are very respectful towards myself and my husband. I've found that they care for him and that there dignity for him is always met. You should be proud of the carers that arrive here at our home.
20 June 2025
Very polite, reliable. The carer is very good at sorting issues, promptly. Very happy with the service.
18 June 2025
Our experience overall with Lotus Care was very good.
12 June 2025
Carers who attend are caring and efficient most of the they call at the agreed time, stay for the alloted time. I am impressed with the professionalism of the staff. They are very caring and helpful. Appreciate the work of the carer thank you for helping me to remain independent.
02 May 2025
The manager was very professional, polite, respectful and understanding. She chatted to my dad prior to my arrival and shared his comments about my late Mum. She asked relevant questions in a thoughtful way. She listened to our replies and made notes. She made some suggestions about things she could discuss with management to make some things better. A very easy and reassuring process.
04 February 2025
I want to do this commendation to certain staff members of Lotus Rotherham, unfortunately I cannot name them but in particular the two teams. They always treat my mum with respect and above all kindness. I would also like to add the person on the out-of-hours line on Friday night and Saturday 10th/11th Jan 2025 to this commendation. Any care providers don't always get the praise they deserve, but these guys do their very best with the resources they have. I have my own quite serious health issues at the moment and the weather has been extreme of late, yet I know mum is safe with them. Prior to Lotus as a family we had 2 other care companies which were far from being close to adequate but Lotus are worlds apart. My mother is 24/7 bed bound but those teams make sure Mum is heard and cared for and Mum seems happy, I love seeing her smile when they do her hair and they listen to her and have more patience than me finding something for her to watch. Thank you!
11 December 2024
The help the staff showed my husband was very good. One of the carers came in to our home was very caring and helpful. Could not thank him enough.
20 December 2017
Very happy with Lotus Care and the care they have provided. The staff are very pleasant and respectful to not only our uncle but to us and our home. Would not hesitate to recommend this care provider.
24 November 2017
Carers are very patient with mum she responds very well to them lovely carers.
24 November 2017
Service has provided me with every support I need. Carers are friendly and polite and always someone at the end of the phone to help.