Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Flo's Friends

stars
stars 10 November 2025
Dementia is hard enough, not only for the individual but also for close friends & family. FF came highly recommended from the dementia care team at Pilgrim Hospital. We can honestly say, Flo's Friends (Amy, Lucy & team), were simply amazing! They knew what to do from the getgo and always ensured my mum felt center re care plan and any decisions. It's more than a shame what the vast majority of care providers in the UK deem as acceptable, in reality lower than minimum standards, but Flo's Friends are not your average care providers. Thank you for all you do, especially Hope & Amanda.
Review from J S (Son of Client/Service User)
stars
stars 08 December 2021
Living on my own and disabled means I heavily rely on home care to which I've now had several care companies with varying results until my last company just lost interest and my care package was very poor. Then I found Flo's Friends about 2 months ago and wow what a difference as everyone I have now met from the boss to her staff are happy, friendly, and very professional throughout. At last, I'm being looked after, almost being spoilt by their wonderful care, and would recommend them to anyone without hesitation. Well done to the Manager and the Flo's - Friends team.
Review from Phil C (Client / Service User)