Submit a Review for Norwyn Community Services
Central House, Central Avenue, Sittingbourne, ME10 4NU
View full details of Norwyn Community ServicesLatest Reviews for Norwyn Community Services
02 February 2026
We are very happy with the service we recieve morning and evening 7 days a week. All the Carer are very good with Mother, she loves singing and many of them sing to her! and make her laugh most of the time, they are also patient and understanding if she has a bad day. We are updated if there is the
odd delay, which is very helpful too.
Thank you.
17 December 2025
The care my father receives is second to none. The carers are always happy, friendly and kind.
They also support my mum asking if she is ok.
I would like to thank everyone for everything they do the careers escalate when they feel that my Dad needs help and have on numerous occasions tried to
request help for him.
My family and I are so pleased and would recommend the service to everyone.
thank you.
22 August 2025
All the carers have been lovely, caring & respectful towards mum.
The staff that I have spoken to on the phone for various reasons have been friendly and understanding.
Will continue to use their services and possibly more so as mums needs change,
Very happy with the company.
16 July 2025
We have been using this service for nearly a year. All of the carers we have had have been kind and caring. They are all very reliable and patient with my husband who is suffering with dementia. Everyone we have had contact with has been very helpful - we had to increase our care load but this
wasn't a problem and put into place quickly. Thank you very much.
15 July 2025
For a first time user Mum had reservations but all the carers put her at ease. They have all been very cheerful and friendly nothing has been to much trouble. On the occasions I hve met them they have been very friendly and professional. I find it very helpful that they remind me when supplies get
low and what to get as I am not used to this type of shopping.
11 July 2025
The carer's are cheery, well mannered, friendly and get on wtih there job. My father often has a laugh with them. It's a very expensive service.
10 July 2025
All of the care staff that have been to are for him have been smart and tidy and very friendly and always have a laugh and joke with him, which he enjoys and makes him feel better. They are very careful and respectful of his privacy, which we appreciate very much. They always leave him comfortable
in bed with a smile on his face. Thank you Norwyn Community Services.
27 June 2025
Despite telling the main office that the care package had changed norwyn still kept sending a carer to my aunt who kept telling her to go away. Carers turning up early and late with no consistency even calling to a different address. Final straw today the 20th June 25 was the carer was asked to
leave but refused to leave.
No management available to talk to. Shocking.
11 March 2025
I would like to thank the carers that came to care for my dad who passed away on 11th February. They were always kind, calm and gentle with dad whilst dealing with his needs. We are very grateful for the care that was given.
03 March 2025
Regrettably, my mother has not had a good experience overall with the care provided. The main issue has always been timekeeping - regularly several hours late, which for a bedridden diabetic is not acceptable. Staff pouring faecal waste in the kitchen sink and placing yellow bags outside but not in
the yellow bin is unacceptable. Laughing staff when inappropriate. A concerned email was sent over 3 working days ago, but no acknowledgement has been received.
We are leaving this agency.
20 November 2024
Staff attended my father's home today where his wife is bedridden and when my father asked them if he should get the hoist to help lift her back into bed they refused and said he should call an ambulance. Frustrated by their lack of concern and compassion he ask them to leave. They found this funny
and laughing on the way out left the house. We recognise their staff do not have much time and probably get paid minimum wage. But why be in a job like this if you have no compassion and are happy to leave two senior people in a condition you would not leave an animal in.
16 July 2024
Mum needed the help of carers during the last months of her life. Norwyn provided this for her with dignity and kindness. Mum was a quiet and gentle lady and was always treated with respect and gentleness by the friendly staff who cared for her. The office staff were helpful and approachable. They
were flexible when it came to making any changes with our arrangments so that we always felt that Mum's needs were treated as their priority. I would definitely recommend Norwyn.
16 July 2024
All care has been of a high standard and are happy so far.
30 November 2023
I needed urgent care the same day for my elderly mother and Norwyn were able to respond immediately. They came and did an assessment within a few hours and we managed to get an overnight carer for that night and then for the following week. They were excellent, always on time and looked after my
mum's needs.
10 November 2023
The carers are polite, very caring and made me feel at home straight away. They always seem to have a smile on their faces, which puts one at ease and is really important to me. Nothing seems too much trouble to them and they always try to make you as comfortable as possible.
04 January 2023
The carers are very good and take care of me very well.
21 December 2022
The 3 carers were joyful and very thorough. They raised my spirits with their smiles and thoroughness. Their testing etc, was thorough and they brought many smiles to my face. A pleasure to have in my house.
30 November 2022
The staff are always friendly and will do their best for my husband who is totally bed bound.
30 May 2022
My dad has received a high level of care, which has been delivered in a friendly and professional way. I would not hesitate to recommend this company.
06 May 2022
All the carers are very attentive to mum. Nothing appears to be too much trouble for them.
Latest Reviews for Norwyn Community Services
02 February 2026
We are very happy with the service we recieve morning and evening 7 days a week. All the Carer are very good with Mother, she loves singing and many of them sing to her! and make her laugh most of the time, they are also patient and understanding if she has a bad day. We are updated if there is the
odd delay, which is very helpful too.
Thank you.
17 December 2025
The care my father receives is second to none. The carers are always happy, friendly and kind.
They also support my mum asking if she is ok.
I would like to thank everyone for everything they do the careers escalate when they feel that my Dad needs help and have on numerous occasions tried to
request help for him.
My family and I are so pleased and would recommend the service to everyone.
thank you.
22 August 2025
All the carers have been lovely, caring & respectful towards mum.
The staff that I have spoken to on the phone for various reasons have been friendly and understanding.
Will continue to use their services and possibly more so as mums needs change,
Very happy with the company.
16 July 2025
We have been using this service for nearly a year. All of the carers we have had have been kind and caring. They are all very reliable and patient with my husband who is suffering with dementia. Everyone we have had contact with has been very helpful - we had to increase our care load but this
wasn't a problem and put into place quickly. Thank you very much.
15 July 2025
For a first time user Mum had reservations but all the carers put her at ease. They have all been very cheerful and friendly nothing has been to much trouble. On the occasions I hve met them they have been very friendly and professional. I find it very helpful that they remind me when supplies get
low and what to get as I am not used to this type of shopping.
11 July 2025
The carer's are cheery, well mannered, friendly and get on wtih there job. My father often has a laugh with them. It's a very expensive service.
10 July 2025
All of the care staff that have been to are for him have been smart and tidy and very friendly and always have a laugh and joke with him, which he enjoys and makes him feel better. They are very careful and respectful of his privacy, which we appreciate very much. They always leave him comfortable
in bed with a smile on his face. Thank you Norwyn Community Services.
27 June 2025
Despite telling the main office that the care package had changed norwyn still kept sending a carer to my aunt who kept telling her to go away. Carers turning up early and late with no consistency even calling to a different address. Final straw today the 20th June 25 was the carer was asked to
leave but refused to leave.
No management available to talk to. Shocking.
11 March 2025
I would like to thank the carers that came to care for my dad who passed away on 11th February. They were always kind, calm and gentle with dad whilst dealing with his needs. We are very grateful for the care that was given.
03 March 2025
Regrettably, my mother has not had a good experience overall with the care provided. The main issue has always been timekeeping - regularly several hours late, which for a bedridden diabetic is not acceptable. Staff pouring faecal waste in the kitchen sink and placing yellow bags outside but not in
the yellow bin is unacceptable. Laughing staff when inappropriate. A concerned email was sent over 3 working days ago, but no acknowledgement has been received.
We are leaving this agency.
20 November 2024
Staff attended my father's home today where his wife is bedridden and when my father asked them if he should get the hoist to help lift her back into bed they refused and said he should call an ambulance. Frustrated by their lack of concern and compassion he ask them to leave. They found this funny
and laughing on the way out left the house. We recognise their staff do not have much time and probably get paid minimum wage. But why be in a job like this if you have no compassion and are happy to leave two senior people in a condition you would not leave an animal in.
16 July 2024
Mum needed the help of carers during the last months of her life. Norwyn provided this for her with dignity and kindness. Mum was a quiet and gentle lady and was always treated with respect and gentleness by the friendly staff who cared for her. The office staff were helpful and approachable. They
were flexible when it came to making any changes with our arrangments so that we always felt that Mum's needs were treated as their priority. I would definitely recommend Norwyn.
16 July 2024
All care has been of a high standard and are happy so far.
30 November 2023
I needed urgent care the same day for my elderly mother and Norwyn were able to respond immediately. They came and did an assessment within a few hours and we managed to get an overnight carer for that night and then for the following week. They were excellent, always on time and looked after my
mum's needs.
10 November 2023
The carers are polite, very caring and made me feel at home straight away. They always seem to have a smile on their faces, which puts one at ease and is really important to me. Nothing seems too much trouble to them and they always try to make you as comfortable as possible.
04 January 2023
The carers are very good and take care of me very well.
21 December 2022
The 3 carers were joyful and very thorough. They raised my spirits with their smiles and thoroughness. Their testing etc, was thorough and they brought many smiles to my face. A pleasure to have in my house.
30 November 2022
The staff are always friendly and will do their best for my husband who is totally bed bound.
30 May 2022
My dad has received a high level of care, which has been delivered in a friendly and professional way. I would not hesitate to recommend this company.
06 May 2022
All the carers are very attentive to mum. Nothing appears to be too much trouble for them.