Castle Hill House, 20 High Street, Huntingdon, PE29 3TE
View Full Details of Availl (Huntingdon)Very Good interaction with Care Coordinators & Carers, however there are a few instances that could be tightened up. These being : Standardize the cancellation Policy to all Clients to 48 Hrs, and ensure that the Care Coordinators are aware of this. Personal circumstances change daily for clients & I know how hard it is for the Care Coordinators having been in a similar Construction business.juggling & placing 60 Surveyors with clients. With only 2 Main Coordinators in the office there should be more communication with Clients, and I still maintain that instead of loosing Good Carers, a Mileage Allowance should be payable even if it is from the office in Huntingdon to the first call off the day. Carers should be provided with 2 sets of overalls and not Nylon which are extremely Hot & uncomfortable in the Hot Weather. Also for the higher Grade Carers perhaps some consideration should be given to offering them a Contract instead off Loosing them.
My carer came to me in October 2019 and has remained, apart from a five-week holiday to visit her family abroad. From the beginning, she has proved not only an efficient care worker but also a pleasure to have about the house. She readily turns her hand to many tasks requiring knowledge and application, including some beyond the call of duty. I hope that she will remain with me as my carer for the rest of her career.
Regular set calls provided for my wife. Quality of care is very high. Friendly individuals willing, accommodating.
Very Good interaction with Care Coordinators & Carers, however there are a few instances that could be tightened up. These being : Standardize the cancellation Policy to all Clients to 48 Hrs, and ensure that the Care Coordinators are aware of this. Personal circumstances change daily for clients & I know how hard it is for the Care Coordinators having been in a similar Construction business.juggling & placing 60 Surveyors with clients. With only 2 Main Coordinators in the office there should be more communication with Clients, and I still maintain that instead of loosing Good Carers, a Mileage Allowance should be payable even if it is from the office in Huntingdon to the first call off the day. Carers should be provided with 2 sets of overalls and not Nylon which are extremely Hot & uncomfortable in the Hot Weather. Also for the higher Grade Carers perhaps some consideration should be given to offering them a Contract instead off Loosing them.
My carer came to me in October 2019 and has remained, apart from a five-week holiday to visit her family abroad. From the beginning, she has proved not only an efficient care worker but also a pleasure to have about the house. She readily turns her hand to many tasks requiring knowledge and application, including some beyond the call of duty. I hope that she will remain with me as my carer for the rest of her career.
Regular set calls provided for my wife. Quality of care is very high. Friendly individuals willing, accommodating.