Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Coastal Homecare (Mid Sussex)

stars
stars 21 January 2026
Carers are mainly very punctual. They are very thoughtful and converse with Lyn to try to ascertain her needs as she is non-verbal. They laugh and joke with her to get her to smile and participate as much as she can.
Review from Terence C (Husband of Client/Service User)
stars
stars 07 November 2025
I have consistently found the carers to be capable, caring, compassionate and professional in all my dealings with them.
Review from V P (Daughter of Client/Service User)
stars
stars 07 November 2025
Since care has started, Coastal Homecare has made such a difference to me. All carers come in and talk to me that is so important. I appreciate all the carers that come to see me.
Review from Debbie M (Client / Service User)
stars
stars 10 June 2024
I have been in receipt of care since early March 2024 and it is ongoing the care which I have received has been excellent and without exception the lady carers who visit me are very friendly and deal with all of my care needs whilst so far as they can taking positive steps to ensure that I retain a
degree of dignity. In addition the carers make certain that I have some independence without putting myself at risk of personal injury. There are occasions when I am unsteady on my feet. In those circumstances the carer visiting me takes all reasonable action to ensure that I do not sustain a fall without compromising my determination to walk. I receive an agenda each week advising me of the times of the visits and the identity of the carers which I find vary. Sometimes the agenda has to be altered and I am usually advised of the position I feel obliged to name one individual namely the supervisor she is not only an excellent carer she's also very kind.
Review from Brian W (Client / Service User)